Moganshan Kaiyuan Life Resort Hotel

Moganshan Kaiyuan Life Resort Hotel Reviews

Moganshan Kaiyuan Life Resort Hotel

No. 9, Moganshan Gaonan Line, Deqing, Zhejiang, ChinaSee Hotel Details
Moganshan Kaiyuan Life Resort Hotel
Moganshan Kaiyuan Life Resort HotelMoganshan Kaiyuan Life Resort HotelMoganshan Kaiyuan Life Resort Hotel
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Guest Reviews

9.4/10
Outstanding
1712 review
Verified reviews
Location9.4
Amenities9.2
Service9.5
Cleanliness9.4
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All reviews(1712)
Positive reviews(1686)
Reviews with photos/video(643)
Perfect for kids(307)
Friendly front desk staff(157)
Delicious breakfast(133)
Has play area for children(53)
Tasty restaurant(50)
Close to amusement park(21)
Family activities available(13)
Negative reviews(26)
L.Ardila
Queen Room With Mountain View
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 23, 2025
The hotel is beautiful, the rooms were very clean and comfortable, the staff was polite and friendly Li Zhen guided us with all the information every time she could and Ian in the restaurant was very friendly and helpful he could also speak in English so it was great, he even recommended places to visit in Moganshan, we felt like home. 🙏🏻
Response from Property: 小頤很開心收穫了您的讚美。我們一直希望賓客大大們來到了我們心領地就像回到了家一樣舒適與安心,我們致力於讓每一位大大們都擁有賓至如歸的度假體驗,小頤在這裏期待與您的再次相遇,要常回“家“看看喲!❥(^_-)
Alina Danylets
Queen Room With Mountain View
Stayed in Dec 2022
Couple
11 review
9.0/10
Great
Posted on Jan 24, 2023
Tidy new rooms. Nice view from canteen. All the people in a hotel very nice and polite.
6/14
Response from Property: Dear guests! Thank you very much for your support and trust in our hotel. We will continue to adhere to the service concept of working hard and careful service, so that you can feel the warmth of home in your stay at the Mogan Mountain Kaiyuan Yiju Resort Hotel. We look forward to seeing you again, and wish you happy every day!
IvieT
Queen Room With Mountain View
Stayed in Mar 2023
Family
4 review
7.5/10
Posted on Apr 6, 2023
The hotel is new. We enjoyed the botanical garden and interaction with animals. Room cleaning needs to be improved though. When we came into the room there was a huge yellow( if you know what I mean) stain on the bathroom floor. We asked to clean the floor and went for a walk. When we came back the receptionist told us the problem was solved. But the stain was still there. We traveled with a baby and cleanliness was the number one priority for us.
Response from Property: Dear guests, thank you for sharing your stay experience, in Yiju, the user's experience is always the first, whether it is praise or advice, for us are the most valuable. We are deeply ashamed and sorry for the problem you raised. We will conduct an in-depth investigation and timely rectification of this matter, so as to improve and enhance the service and quality of the hotel. Hope in the near future, you will choose us to stay, "make quiet", I believe your experience must be different. If you have any need in the next reservation, you are welcome to contact us directly at any time.
Safimah
Kaiyuan Life parent-child theme room
Stayed in Sep 2024
Family
39 review
10/10
Outstanding
Posted on Oct 5, 2024
Amazing
Response from Property: 【“遊”萌寵樂園】親愛的朋友,您好!首先,感謝您百忙之中抽出時間對本次入住進行了點評。然後,請允許我驕傲一分鐘~看到您的評價小頤實在是太開心了!希望您能與您的朋友們分享這次愉悦的入住體驗。西窗下,風搖翠竹,疑是故人來。 小頤期待您帶上您的家人朋友再次來到我們酒店感受獨特的體驗!
123456
Queen Room With Garden View
Stayed in Oct 2022
Traveling with friends
32 review
8.0/10
Very Good
Posted on Dec 6, 2022
zhe jia jiu dian zheng ti lai shuo haihaishihenyibanbadeba
Response from Property: 尊敬的賓客:您好!感謝您選擇入住莫干山開元頤居度假酒店,我們向來重視口碑宣傳,更加重視每一個客人的切身感受,衹要您來到酒店,就是我們的貴客, 我們願意盡最大的努力,讓您的旅途變得輕鬆愉快順心,期待您的再次光臨!
Guest User
Queen Room With Mountain View
Stayed in Mar 2025
Couple
4 review
1.0/10
Posted on Apr 20, 2025
I wanted to go out for the weekend and book a better hotel, so I spent more than 800 yuan to book Kaiyuan Hotel, but I didn't expect it to be a scam. First, when checking in, I asked the front desk what recreational facilities the hotel had, and was told that all kinds of activities would cost extra. The mountain view room I stayed in was on the second floor, and the first thing I saw when I went out of the balcony was high-voltage wires! ! ! Then came the mountain; after we checked in and took a rest, the air conditioner suddenly switched to heating and it was so hot that it couldn't get hotter. When we came back, the room service explained that the air conditioner controllers for the entire building were linked, which meant that someone had set the air conditioner to heating mode, which caused our room to heat up as well. It was outrageous! shock! The cleanliness of the hotel is also hard to describe. When I was ready to go to bed that night, the bed was full of small flying insects! ! ! Asked the front desk to change the sheets in the middle of the night. The most unsatisfactory thing was the breakfast on the second day. We went there at around 8 o'clock, and there was not a single dish that looked good. The noodles and wontons were cooked in advance and then served by ourselves. The buns that were advertised as handmade were actually all frozen buns. A tour group had just finished eating, and the various sausages, millet porridge, and salads were all empty, and were not replenished until they finished eating. We had planned to replenish our energy before going up the mountain, but we ended up having to rely on the snacks we brought with us, and our stomachs were still empty after breakfast. I didn't expect that I spent the money of a luxury hotel but ended up enjoying the quality and service of a two or three hundred dollar chain hotel. p.s. The most enthusiastic time for the front desk is not when you check in, but when you check out and ask for a good review!
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,首先感謝您告知我們在您入住本酒店期間所遇到的問題。對於您提出的問題,我們提供非常多的入住免費遊玩項目(植物博物館,萌寵樂園,小童樂園,轟趴館,花卉工廠,玫瑰園等),園區地處景區,我們也在房間都配置了防蚊蟲門簾,我們也會落實並提高服務細節,提醒客人錯峯用餐,非常遺憾此次入住未能達到您的期望,請允許我們向您表達最誠摯的歉意。小頤希望在不久的將來有機會為您奉上更好的服務!祝您生活愉快!
Guest User
Yiju Double Bed Room
Stayed in Nov 2024
Couple
1 review
10/10
Outstanding
Posted on Dec 23, 2024
Moganshan Kaiyuan Yiju Hotel - a picturesque and pet-friendly choice Moganshan Kaiyuan Yiju Hotel really gave me and my pet an unforgettable experience. The scenery of the hotel is so beautiful that it is intoxicating. Surrounded by green trees and fresh air, it feels like you are in a paradise. Looking out from the window of the room, you can see the beautiful mountain scenery, which makes people feel particularly comfortable. Also, this hotel is very pet-friendly. This is so important for those of us who have pets. The hotel provides specialized pet facilities and services so that our pets can feel meticulous care. The staff are also very friendly towards pets and made us feel very warm. The room is clean, tidy and warmly decorated. The facilities are complete and the stay is very comfortable. The bedding was also very comfortable and gave me a good night's sleep. The service at the hotel is also excellent. The staff Liu Xiaofeng and Xiao Yin are warm and thoughtful, and can always meet our needs in a timely manner. In short, Moganshan Kaiyuan Yiju Hotel is a hotel worth recommending. If you also like nature and want to travel with your pet, then this is definitely your best choice.
Original TextTranslated by Google
Response from Property: ["Visit" Cute Pet Paradise] Dear friends, hello! First of all, thank you for taking the time out of your busy schedule to review your stay. Then, please allow me to be proud for a minute~ Xiaoyi is so happy to see your comments! I hope you can share this pleasant stay experience with your friends. Under the west window, the wind shook the green bamboos, and it was suspected that an old friend was coming. Xiaoyi looks forward to you bringing your family and friends to our hotel again to experience a unique experience!
Guest User
Yiju Double Bed Room
Stayed in Nov 2024
Couple
9 review
10/10
Outstanding
Posted on Dec 22, 2024
The room is very good, the service is very attentive, and any problems are solved in a timely manner. Thumbs up to Liu Xiaofeng and Xiao Yin. We will contact you in advance to understand your preferences, and the service introduction is also very enthusiastic. Mainly, the surrounding environment is very comfortable. It is really in the mountains. You can relax a lot by looking at the blue sky and white clouds. It is very close to Yucun and is suitable for self-driving. It is probably more comfortable in summer but there may be too many people. There are naturally few takeaways around, but you can order a few farm dishes that taste delicious.
Original TextTranslated by Google
Response from Property: Happiness is a feeling that comes from within. When you are tired, being able to stay comfortably and enjoy the beautiful scenery of the garden is happiness. When you are hungry, a table of unique and delicious dishes is happiness. When you are bored, the little surprises you can find everywhere are happiness. Seeing your positive comments is even more of a blessing! Xiaoyi looks forward to meeting you again in the heart of Moganshan❥ (^_-)
Guest User
Yiju Double Bed Room
Stayed in Nov 2024
Couple
3 review
10/10
Outstanding
Posted on Dec 10, 2024
Facilities: Very complete Hygiene: very clean Environment: There is a fish pond under the room and the scenery outside the window is also very good Service: The lady at the front desk is very attentive
Original TextTranslated by Google
Response from Property: ["Visit" Cute Pet Paradise] Dear friends, hello! First of all, thank you for taking the time out of your busy schedule to review your stay. Then, please allow me to be proud for a minute~ Xiaoyi is so happy to see your comments! I hope you can share this pleasant stay experience with your friends. Under the west window, the wind shook the green bamboos, and it was suspected that an old friend was coming. Xiaoyi looks forward to you bringing your family and friends to our hotel again to experience a unique experience!
Guest User
Boutique Queen Room
Stayed in Sep 2024
Couple
10 review
9.0/10
Great
Posted on Oct 8, 2024
It is a very suitable hotel for families with children, because the hotel has a lot of small entertainment facilities, but the room is a bit small, which I personally don't like, but the overall cost-effectiveness is pretty good.
Original TextTranslated by Google
Response from Property: First of all, I would like to thank you for your recognition and praise of our services, and inform Xiaoyi of some problems and suggestions you encountered during your stay. Regarding your suggestions, we also recommend that you choose our mountain view room for parents and children when choosing a room type. The room type is large and has beautiful views. Xiaoyi hopes to meet you again in the near future! Wish you a happy life!
Songyatou
Boutique 2-bed Room
Stayed in Sep 2024
Family
5 review
9.0/10
Great
Posted on Oct 6, 2024
The hotel environment is very good, with various flora and fauna. It is like a farm. It is suitable for family travel. The outdoor barbecue at night is very cost-effective. The service of Xiao Wang and Xiao Wang is also very considerate. The room is a bit simple and does not match the price. , it is a pity that there is no swimming pool, but overall it is good.
Original TextTranslated by Google
Response from Property: First of all, I would like to thank you for your recognition and praise of our services, and inform Xiaoyi of some problems and suggestions you encountered during your stay. Regarding your suggestions, we have adopted a new Chinese-style decoration style, which is simple and fashionable. In the summer park, there will be a children's water castle and glass plank rafting that are open for a limited time. Xiaoyi hopes to have the opportunity to offer you more in the near future. Good service! Wish you a happy life!
Gemu
Queen Room With Garden View
Stayed in Sep 2024
Family
8 review
10/10
Outstanding
Posted on Oct 6, 2024
The front desk provides smiling service, and a dedicated person introduces the hotel's environment and facilities, and helps carry luggage to the room. Employees who meet in the inner garden will say hello. These three points may not seem difficult, but now many hotels have been lost. Even last year, I stayed in a movie theater in Huanhuan, which was several times more expensive, and failed to do it. It shows that the hotel training is in place. Thank you Liu Xiaofeng and Xiao Wang for their warm reception.
Original TextTranslated by Google
Response from Property: Xiaoyi is very happy to receive your praise. We always hope that our guests will feel as comfortable and secure as returning home when they come to our resort. We are committed to giving every guest a home away from home holiday experience. Xiaoyi looks forward to meeting you again here, and please stay tuned Go back "home" and have a look! ❥(^_-)
Guest User
Guestroom (2 beds)
Stayed in Sep 2024
Family
15 review
10/10
Outstanding
Posted on Oct 8, 2024
The room was pretty good and you could see the mountains in the distance. There is also greenery downstairs.
Original TextTranslated by Google
Response from Property: ["Neighbor" Moganshan Scenic Area] Dear friends, hello! First of all, thank you for taking the time out of your busy schedule to review your stay. Then, please allow me to be proud for a minute~ Xiaoyi is so happy to see your comments! I hope you can share this pleasant stay experience with your friends. Under the west window, the wind shook the green bamboos, and it was suspected that an old friend was coming. Xiaoyi looks forward to you bringing your family and friends to our hotel again to experience a unique experience!
Guest User
Yiju Double Bed Room
Stayed in Jul 2024
Couple
2 review
10/10
Outstanding
Posted on Aug 17, 2024
The cute pet paradise is good, and the hotel service is also very good. The camping barbecue at night is quite unique. It feels good to embrace nature. It would be perfect if the breakfast was richer.
Original TextTranslated by Google
Response from Property: First of all, I would like to thank you for your recognition and praise of our services, and inform Xiaoyi of some problems and suggestions you encountered during your stay. We will also actively work hard to improve your suggestions. Xiaoyi hopes to have the opportunity to provide you with better services in the near future! Wish you a happy life!
Guest User
Guestroom (2 beds)
Stayed in Jul 2024
Family
2 review
1.0/10
Posted on Aug 4, 2024
This half star is given to Ctrip. I have been using Ctrip for more than ten years and have bet my dignity on gold and diamonds. I have never encountered such an outrageous five diamonds, nor have I stayed in such a bad hotel in Kaiyuan. The good reviews are all due to the souvenirs upon leaving the store. , please be sensible 1. Hardware: There is no full-length mirror or detail mirror in the room. The room smells musty, the quilt is damp, and no one cleans up the garbage in the aisle all afternoon. The parking lot is outdoors, 200 meters away from the main building. On a 40-degree day, the rooms inside are also one after another, so you have to walk outdoors. 2. Software: No service awareness and lack of training. The front desk is unprofessional, they don't know the standard check-in skills, and they have no polite words. On a 40-degree day, it’s just an indoor activity. At that time, really, it’s better not to have anything at all. Can’t you even afford bamboo dragonflies at such a high price? Shirking responsibility: Smoking in the lobby is not discouraged: 8/3 20:57 5-6 people were standing and chatting and smoking leisurely in the lobby. There were men and women. The front desk said that they had been discouraged, but the guests were drunk. This is funny. Is this an excuse? Besides, we saw that several people were very emotionally stable. Don't quibble, I've given you time, you can adjust the monitoring Charging pile: Frequent power outages. After eating, I braved the high temperature to go to the open-air parking lot to change parking spaces, but it was still out of service at night. It doesn't matter if there is a problem, the customer service phone number has always been unreachable. The hotel responded that it was installed by the power supply bureau. We didn’t know the brand and they didn’t care about maintenance. The charging pile has a manual lock. If you want to charge, you have to find someone to open the ground lock. Is this really five diamonds? Lobby game machine: a fixed amount must be recharged and cannot be refunded. It is specially labeled as a third-party product and has nothing to do with the hotel. The price is more than 800 yuan, which comes with a set of meals. In fact, the price is about 4 diamonds after excluding the catering expenses, but the maximum service is 3 diamonds. Please Ctrip re-examine the diamond levels and give consumers an explanation. Thank you. To be fair, if it's 3 diamonds, no catering is included, and the price is around 400, it's acceptable, so there's no need to talk about service. Let's just treat it as an express hotel.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, we are very sorry that we could not let you enjoy a pleasant holiday. Regarding the questions you mentioned, we have prepared full-length mirrors for guests that can be delivered through room service. The hotel is located in the Mogan Mountain Scenic Area and the humidity is high. We will also turn on the air conditioner in advance before guests check in to dehumidify and cool down to welcome guests. We are also equipped with sightseeing buses in the park to provide guests with convenience from parking to the hotel lobby under the scorching sun. We also immediately responded to the problem of charging piles and reported it to the relevant departments to solve it as soon as possible. Every one of our staff members Only after professional training and assessment can you take up the job. The garbage monitoring in the corridor showed that the garbage left by the guests at 18:48 in the evening was not there. No one cleaned it all afternoon. The guest room aunt also cleaned up the garbage as soon as she passed by on regular patrol. , Bamboo Dragonfly provides us with a research and experience teaching project that is not just as simple as bamboo dragonfly, but also has relevant knowledge and teaching to enrich the children’s production experience. During the busy summer season, we will do our best to provide attentive and meticulous services to our guests. I hope you can give us another chance and come back when you have time to experience our sincerity and changes.