Guest User
October 25, 2024
We love Marriotts, and have stayed at least 300 times at a Marriott property. Some of the reasons are that we are always made welcome, we know what to expect, almost always see a manager circulating out on the floor, and in a Marriott brand property, you can open the windows, which is important to us. Our stays usually range 7-15 days, and so, we have lots of time to observe our surroundings. This Springhill Suites place was the worst Marriott that we have ever stayed at. I have never given ANY hotel less then 3 stars, but this one does not deserve even one. We had to go to Lansing for a funeral, and the area was totally unfamiliar to us. From studying street maps, I saw that this hotel was the closest to all the places we would need to be, also, it was a Marriott. We have been to a Springhill Suites brand twice before (in New Mexico and Arizona), and I gave those five stars, as they were great. The location of this hotel is excellent. We checked in, and the young Front Desk lady was very nice, however, from the empty parking lot, we could see that the hotel is not full, and yet, when I asked about the usual complimentary water bottles, I was told that they had run out. (Well, if you run out, it's up to the manager to make sure they are replenished, even if that means a trip to the corner store.) Before arriving in Lansing, we stayed at a Doubletree at the Grand Rapids Airport, as our flight arrived at 11 pm, and we did not want to make the drive in the dark in an unfamiliar rental car. At Hilton, we have no status, yet, at check in, we each received a small shopping bag, inside of which there were two bottles of bottled water, plus one large warm chocolate chip cookie, and this is at 11:30 at night! Yet, Springhill Suites had run out of water at around 4 pm? Our room was recently remodeled, and the color choices made us feel as if we were on 5th Avenue. Really very nicely redone by, obviously, a good interior specialist. The room was very clean. We tried to get the window open, and could not do it, so next morning, I asked for maintenance to come to help us open it, as we, always, sleep with open windows, and that is one of the reasons for choosing Marriotts. Most Hilton windows do not open. He arrived about 4 hours later, and, almost had to remove one glass panel to get it open. However, he did manage to open it, and it stayed open during our entire stay, which was great. Why in the world did they not prepare the windows to open and close when remodeling? Had it been done then, there would be no struggle now. We, always, get a King Size Bed, and sleep beautifully. Here, it seems that they refurbished the rooms, but did not change out the mattresses. Every night, we were bumping elbows and knees, which never happens. Then I realized that the sides of the mattress were lumpy, and thus, we kept drifting towards the center, and bumping into each other. There are no bars (grab or other) in the walk in shower, which was a surprise. I thought that