The Lucerne Inn

Scenic Location: Most reviews praised the hotel’s picturesque setting with views of mountains, lakes, and proximity to attractions like Route 1A, Bangor, and Bar Harbor.(based on 1 review)

This is a slightly below-average Inn. Breakfast is slim, no decaf, boxed cereals and some fruit. No fresh bread or rolls or toast. We stayed several nights, one of which was a Saturday. BEWARE. There was a wedding on the Saturday night, and the band played loudly and enthusiastically until exactly 9:59 pm. There are no rooms distant from the wedding venue.

MY HUSBAND AND I CHECKED IN ON AUGUST 17, 2025. WE WERE GREETED BY A VERY PLEASANT YOUNG LADY, HOWEVER, SHE NEVER SHARED HER NAME. WHEN I BOOKED THE ROOM, I WAS INFORMED THAT WE WOULD BE IN “OUR BRAND NEW BUILDING”, AND THAT WE WOULD HAVE TO WALK UP THREE FLIGHTS OF STAIRS, AS THERE WASN’T AN ELEVATOR. WE WERE FINE WITH THAT, BUT WERE NEVER TOLD THAT THE BUILDING”, WAS NOT ATTACHED TO THE MAIN BUILDING, AND WAS A SHORT WALK ACROSS A DRIVEWAY. THE BUILDING WAS ACTUALLY, A RENOVATED HOUSE. OUR ROOM WAS BEAUTIFUL, HOWEVER, THERE WAS A SIGN NEAR THE THERMOSTAT SAYING THAT WE COULD NOT SET IT ANY LOWER THAN 68*, OTHERWISE IT WOULD FREEZE THE SYSTEM!!! I PHONED THE FRONT DESK, (ON MY OWN IPHONE, AS THE ROOM DID NOT HAVE A PHONE), TO QUESTION/COMPLAIN ABOUT THIS; FOR THE PRICE OF THE ROOM, WE SHOULD HAVE BEEN ABLE TO, AT THE VERY LEAST, HAVE CONTROL OVER THE TEMPERATURE! I WAS TOLD, BY THE SAME EMPLOYEE THAT CHECKED US IN, THAT SHE WOULD CHECK WITH HER BOSS, WHEN HE RETURNED. WE NEVER RECEIVED A CALL BACK. WE HAD BOOKED TWO NIGHTS, HOWEVER, LATE IN THE DAY ON THE 18TH, WE HAD TO LEAVE UNEXPECTEDLY, FOR A SERIOUS, FAMILY MATTER. I SPOKE TO THE FRONT DESK, AND EXPLAINED THE SITUATION, AND, COULD WE, POSSIBLY, BE REIMBURSED. SHE PROMPTLY ANSWERED NO, BUT SAID THAT SHE WOULD SPEAK TO HER “BOSS”. SHORTLY THEREAFTER, HE CAME ON THE PHONE, WITH A TONE OF VOICE, BORDERING, ON RUDE. WHEN ASKED, HE INFORMED ME, THAT THEY COULD NOT REIMBURSE US, AS IT WAS “TOO LATE IN THE DAY TO ALLOW THE ROOM TO BE BOOKED”!! I REINFORCED THAT THIS WAS A FAMILY EMERGENCY, WHICH DID NOT MAKE A DIFFERENCE. HE DID PHONE BACK, AFTER I DID HANG UP ABRUPTLY. HE SAID THAT THEY WOULD WAVE THE COST OF OUR DINNER THE NIGHT BEFORE, WHICH WAS ABOUT A THIRD OF THE COST OF THE ROOM. I DO UNDERSTAND THAT THE BOOKING OF A ROOM IS NONREFUNDABLE, HOWEVER, THIS COULD HAVE BEEN HANDLED MUCH MORE PROFESSIONALLY, AND EMPATHETICALLY. WE DO NOT PLAN TO RETURN AND I WILL NOT RECOMMEND THE LUCERNE INN TO FRIENDS OR FAMILY.