Courtyard Syracuse Carrier Circle

Environment/Location: The property is conveniently located near the airport and major attractions, offering easy access to local destinations. Guests appreciated the clean, well-maintained surroundings and the hotel's proximity to key areas like the Saracuse dome.(based on 1 review)

Mattress was gross. It was hard, noisy and stained. No body wash in the shower. I wrote a note for manager at check out bc the attendant said that the manager was on vacation. The attendant was nice and said that all of the rooms are being refurbished soon. I’m sorry I wasted my hard earned Bonvoy points on this stay.

I booked my reservation at this hotel in January '25 for a stay in late September '25. The purpose of the stay was to visit my SU freshman for parents weekend. Three days prior to check-in date, the hotel informed me, via email, that there was system glitch causing them to overbooked, and as a result my reservation would be cancelled. A dubious explanation at best. Good news though, I was told they found me a room at a "comparable" hotel for the same rate. The so called "comparable" hotel was 40 miles away and was not a Marriot property. Not wanting to stay 40 miles away for this important weekend, I decided to find and book a room at another Marriott property in Syracuse. Unfortunately, due to the short notice, the full price for that two night stay was $1,900 more than my original reservation amount. The GM at the Courtyard Carrier Circle refuses to reimburse us for that difference, relying on the Marriot policy, apparently, that a stay at a "comparable" hotel is the extent of their obligation, and, evidently, what qualifies as "comparable" is entirely at their discretion. Marriott corporate will take no responsibility for the matter either, so I am out $1,900. To be fully transparent - the GM at Courtyard Carrier Circle did offer a future two night stay and an additional 2500 Bonvoy points (worth roughly $10 I think). Neither of these added offers addressed the underlying need, however, which was two nights in a hotel, somewhere near Syracuse. I realize this practice of hotel "walking" is not necessarily illegal - or even all that rare unfortunately - but the fact that hotels can do this indiscriminately is just bananas to me.