Holiday Inn Darlington - North A1M, Jct.59

Breakfast: Breakfast is generally well-received for its variety and quality, though some note limited consistency in daily offerings. The service during meals is often efficient, with staff described as attentive and helpful in most cases.(based on 3 reviews)

The room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, "Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying "Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of racism to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.

We've stayed here many times en route to/from Scotland. Ideally situated beside the A1 with cheap petrol next door. Good soundproofing and no traffic noise in the rooms. We understand that the hotel has recently changed owners and there have been a few minor changes, eg the dinner menu but still pretty good. The rooms we've had are always decent sized, very clean and good showers. For us the real plus point is the staff, they are always welcoming and friendly and, when not busy, are happy to stay and talk. Very good hotel.