NEW LIFE HOTEL DALAT

NEW LIFE HOTEL DALAT Reviews

NEW LIFE HOTEL DALAT

06 Dong Da, Phuong 3, Dalat, Lam Dong Province, VietnamSee Hotel Details
NEW LIFE HOTEL DALAT
NEW LIFE HOTEL DALATNEW LIFE HOTEL DALATNEW LIFE HOTEL DALAT
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1 night

Guest Reviews

8.6/10
Very Good
18 review
Verified reviews
Location8.9
Amenities7.9
Service9.1
Cleanliness8.7
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All reviews(18)
Positive reviews(15)
Reviews with photos/video(9)
Breakfast was average(4)
Friendly host(4)
Negative reviews(3)
Naveen
Superior Double Room
Stayed in May 2025
Traveling with friends
4 review
7.5/10
Posted on Jun 3, 2025
With that price all good.. but only night time you can hear around your room area.. may be someone talking pound or outside wind blowing noise.. average on food 🥘 but not bad for basic breakfast with that budget.. overall okay
Response from Property: Thank you very much for your comments about New Life Hotel Dalat! We look forward to welcoming you back soon! New Life Hotel Dalat- By the Manor Life
Jelly_
Superior Double Room
Stayed in Oct 2023
Couple
9 review
9.5/10
Amazing
Posted on Nov 7, 2023
Everyone ! I recommend this hotel in dalat , Staff really really gooddd , kind and nice service , they help me as fast as they can when my room have some problem. Also Some costumer near my room opened speaker so loudly and I called reception. They come to solve it so fast even though that girl not stop to open 😅 but everything it was so good to me , nice location , near cafe and bus terminal. Before I will move to another place I forgot my phone but reception cute girl who wear glasses gave back to me , I can’t remember her name but really thank you ㅜㅜ I love here and I will go too visit there again if I have chance 🫶🏻🙏🏻
Response from Property: Dear Guest,Thank you for your very positive review. It is a great motivation for the entire Manor Life Group team to continually strive to provide the best services, ensuring a satisfying and warm experience for our guests at Manor Life Group. We hope that Manor Life Group will always be your top choice when traveling to Da Lat.Wishing you a wonderful day.Best Regards.
Guest User
Superior Triple Room
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 11, 2025
We came as a family of 3 and chose the superior triple room, which was spacious and large enough for our luggage. The bed was soft and firm, and we slept well. There was no dust in the room. We tried to wipe the edges of the windows. The hotel is located near the bus station that we used to travel back and forth, which was very convenient. It was also close to the city center. We could easily rent a motorbike to travel. We returned to the hotel in peace and quiet. The reception staff provided good service and recommended local restaurants that were very delicious. We had to leave our bags because we chose to travel back by the midnight bus. The staff allowed us to leave our bags and sit and wait for the time. The breakfast was Vietnamese style. The noodle menu was spicy and delicious. It was eaten hot and suited the city atmosphere. Our family was impressed. It was a pity that we only stayed for 1 night.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your very positive review. It is a great motivation for the entire Manor Life Group team to continually strive to provide the best services, ensuring a satisfying and warm experience for our guests at Manor Life Group. We hope that Manor Life Group will always be your top choice when traveling to Da Lat. Wishing you a wonderful day. Best Regards.
Wai Chun
Premier Twin Room
Stayed in Jan 2025
Traveling with friends
11 review
8.0/10
Very Good
Posted on Feb 18, 2025
The hotel looks French-style, and the environment is very good by the mountains. The room facilities are very dilapidated, the first day given the room one air conditioning one without air conditioning, strongly requested the next day to change to two air conditioned rooms, toilet door is very difficult to open and close, hotel breakfast options are not too many, free hot pot with two soups in the evening, only free vegetables and noodles.
Original TextTranslated by Google
Response from Property: Trả lời từ cơ sở lưu trú:Dear Guest, Thank you for your very positive review. It is a great motivation for the entire Manor Life Group team to continually strive to provide the best services, ensuring a satisfying and warm experience for our guests at Manor Life Group. We hope that Manor Life Group will always be your top choice when traveling to Da Lat. Wishing you a wonderful day. Best Regards
Guest User
Superior Double Room
Stayed in Nov 2024
Couple
1 review
7.0/10
Posted on Jan 8, 2025
This hotel has a really pretty evening city view and is located in a place that isn't too crowded, so it was quiet and nice~
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your very positive review. It is a great motivation for the entire Manor Life Group team to continually strive to provide the best services, ensuring a satisfying and warm experience for our guests at Manor Life Group. We hope that Manor Life Group will always be your top choice when traveling to Da Lat.Wishing you a wonderful day.Best Regards
Guest User
Superior Family Room
Stayed in May 2025
Family
4 review
10/10
Outstanding
Posted on Jul 1, 2025
Good hotel, convenient location, cable car within walking distance. City center is nearby. Responsive staff, promptly resolved all issues.
Original TextTranslated by Google
Response from Property: Dear Customers, Thank you for your very positive comments, this is also a great motivation for all staff of Manor Life Group to constantly strive, bring the best services, satisfaction and warmth to customers when staying at Manor Life Group. We hope that Manor Life Group is always your first choice when traveling in Da Lat. Wish you a good day. Best regards.
Guest User
Deluxe Family Room
Stayed in Dec 2024
Family
3 review
9.5/10
Amazing
Posted on Jan 29, 2025
The accommodation was a little bit away from the city center, but overall it was quiet and clean.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your very positive review. It is a great motivation for the entire Manor Life Group team to continually strive to provide the best services, ensuring a satisfying and warm experience for our guests at Manor Life Group. We hope that Manor Life Group will always be your top choice when traveling to Da Lat. Wishing you a wonderful day. Best Regards
Guest User
Premier Double Room
Stayed in Aug 2024
Solo traveler
2 review
4.0/10
Posted on Sep 9, 2024
Hotel location... Ambiguous, more than 4km from the city center Hotel view.... Booked after reading a review that said the view provided during breakfast was spectacular.. However,,,,, it's just a mountain village scenery,,,, Hotel cleanliness... Room cleaning is no different,,, While eating at the window seat with a view of the breakfast restaurant, consider the dead bugs on the window frame,,, What was even more difficult,,, The fact that a fly fell on the plate during the meal,,,, Hotel service..... The staff is so-so,,,, Breakfast? Well???,,, It's better not to expect much for this price range,,, Breakfast starts at 6am, but it's not ready,,, The baguette provided is in a large bag, It's like a baguette that looks like laundry,,, Hotel facilities...... It's a facility that's been around for over 10 years,,,, The breakfast restaurant is enough to disappoint you,,, I have no intention of visiting again,,,,
Original TextTranslated by Google
Response from Property: Dear Sir/Madam,First of all, we sincerely thank you for taking the time to share your feedback about your experience at our hotel. We are very sorry to hear that your stay did not meet your expectations.We deeply apologize for the inconveniences you encountered, including the hotel's location, your breakfast experience, cleanliness, and the attitude of our staff. These are serious issues that we will thoroughly address.Regarding the view and location, we will review the published information to ensure that all descriptions are accurate and truthful, avoiding any misunderstandings for our guests. Additionally, we will inspect and improve the cleanliness standards in the breakfast area and enhance food quality checks and service processes to prevent similar incidents in the future.We also apologize if our staff did not provide you with the professionalism and friendliness that we strive for. This does not reflect the standard of service we aim to deliver. We will organize additional training sessions to improve our team's attitude and customer service.We greatly value your feedback and hope to have the opportunity to welcome you back in the future to provide a better experience. Should you have any further questions or requests, please feel free to contact us at [contact information].Sincerely,New Life Hotel Dalat.
Guest User
Deluxe Double Street View
Stayed in Jul 2024
Couple
3 review
7.0/10
Posted on Sep 2, 2024
I booked a city view on Trip.com. I'm sure the hotel was notified, but New Life Hotel said I didn't book a city view and that I had to pay more. I got tired of arguing and took out my money. I saw a review saying that someone had a similar case, so I was angry, but after checking and talking to them, they said they were sorry and that it was a mistake, and I was assigned a room. I was already upset, and I felt bad for a long time. I've been to many hotels, but this is the first time I've experienced something like this. The view was good, but there was construction going on on both sides.
Original TextTranslated by Google
Response from Property: Dear Guest,First of all, we sincerely thank you for sharing your feedback about your experience at New Life Hotel. We deeply apologize for the inconvenience you experienced during the booking and check-in process.The issue arose due to the room category information not being accurately synchronized with the third-party booking system. We regret that this error impacted your experience. We have since updated and corrected all room information on online booking platforms to ensure that similar issues will not occur in the future.We are also very sorry that this situation caused discomfort during your stay. While the issue was resolved, we understand that your experience was not as seamless as expected.We highly value your feedback and will continue to improve our services to provide better experiences for our guests. If given the opportunity, we would be delighted to welcome you back and provide you with a more perfect stay.Once again, we apologize and thank you for your understanding. If you need further assistance, please do not hesitate to contact us at [contact information].Sincerely,New Life Hotel Dalat.
Hanh Tracy
Deluxe Double Street View
Stayed in Dec 2023
Traveling with friends
48 review
10/10
Outstanding
Posted on Feb 2, 2024
The hotel is quiet, the staff is enthusiastic, there are many restaurants and chill cafes around. More than 1 km from Da Lat market center
Original TextTranslated by Google
Response from Property: Dear Customers, Thank you for your very positive reviews, this is also a great motivation for all Manor Life Group staff to constantly strive, bring the best services, satisfaction and warmth to customers when staying at Manor Life Group. We hope Manor Life Group is always your first choice when traveling in Da Lat. Wish you a good day. Best regards.
달의요정v
Family Suite
Stayed in Nov 2023
Traveling with friends
1 review
8.5/10
Very Good
Posted on Feb 17, 2024
I was looking for a place to stay with several friends and made a reservation!! There weren't many accommodations that could accommodate six people, but I booked the New Life Hotel because it was reasonably priced and looked clean, and I was very satisfied. The accommodation was very clean and spacious, and the staff was friendly!! The view is so good too
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your very positive review. It is a great motivation for the entire Manor Life Group team to continually strive to provide the best services, ensuring a satisfying and warm experience for our guests at Manor Life Group. We hope that Manor Life Group will always be your top choice when traveling to Da Lat.Wishing you a wonderful day.Best Regards.
Ngoc Anh 黃玉媖
Deluxe Double Street View
Stayed in Oct 2023
Traveling with friends
52 review
8.5/10
Very Good
Posted on Nov 4, 2023
The hotel has a lot of car parking, easy to park, clean room, good equipment, good location, I didn't take many pictures at the hotel, the view from the reception is very beautiful.
Original TextTranslated by Google
Response from Property: Dear Customers, Thank you for your very positive reviews, this is also a great motivation for all Manor Life Group staff to constantly strive, bring the best services, satisfaction and warmth to customers when staying at Manor Life Group. We hope Manor Life Group is always your first choice when traveling in Da Lat. Wish you a good day. Best regards.
Guest User
Deluxe Double Street View
Stayed in Feb 2024
Couple
2 review
5.5/10
Posted on Mar 6, 2024
We had a huge problem with hotel room allocation. I booked a deluxe double room with city view for 2 nights through Trip.com almost a month before moving in. However, the reception showed me a room with a street view in English, which I couldn't understand, but they gave me a room with a view of an alley where the noise of motorcycles was loud, rather than a room with a clear view of downtown Dalat, which was literally the main purpose of booking this hotel. I immediately complained to the reception that it was not the room I had booked, and they insisted that the street view room was correct. If you want to upgrade to city view, you have to pay an additional fee. So, when I checked and showed the reservation voucher, they now absurdly told me to resolve the matter directly with the reservation agency site, i.e. Trip.com. I protested strongly, saying it was nonsense, and only then did they call management and give me a free upgrade. First of all, I was the one who was disappointed, so I said ok and walked away, but I can't shake off my unpleasant feelings. They're looking at me as a total care worker. The deluxe double room I booked has no street view other than the city view, and the room initially assigned to me was probably the cheapest room in this hotel. There's no doubt about it. I think they tried to take advantage of the fact that they couldn't communicate well with each other and steal the room from Dumbtang or Good. After reading about this hotel, there was someone who posted a similar case. If you are reading my review, I recommend that you check the room assignment carefully when making a reservation and make sure that the room you reserved is the same as the actual room. I have been traveling to Vietnam several times on my own, and the people there sometimes have a bad habit of hitting on travelers.
Original TextTranslated by Google
Response from Property: Dear Guest, First of all, we sincerely thank you for sharing your feedback about your experience at New Life Hotel. We deeply apologize for the inconvenience you experienced during the booking and check-in process. The issue arose due to the room category information not being accurately synchronized with the third-party booking system. We regret that this error impacted your experience. We have since updated and corrected all room information on online booking platforms to ensure that similar issues will not occur in the future. We are also very sorry that this situation caused discomfort during your stay. While the issue was resolved, we understand that your experience was not as seamless as expected. We highly value your feedback and will continue to improve our services to provide better experiences for our guests. If given the opportunity, we would be delighted to welcome you back and provide you with a more perfect stay. Once again, we apologize and thank you for your understanding. If you need further assistance, please do not hesitate to contact us at [contact information]. Sincerely, New Life Hotel Dalat.
kongjeongyun
Deluxe Double Street View
Stayed in Jan 2024
Traveling with friends
1 review
6.0/10
Posted on Feb 17, 2024
1. The location is far from the city center, but it was nice that there were no motorcycle/taxi horns because it was away from the city center. I took a taxi all day and it didn't even cost me 10,000 won, so I think it's okay in terms of transportation. 2. Cleanliness: It wasn't bad, I didn't feel it was very clean (the building felt old/the restrooms looked like they hadn't been cleaned/there was a sewer smell sometimes), but the room was still comfortable. 3. Service: It wasn't bad, but I definitely made a reservation for the city view through Trip.com, but when I checked in, they said it was a street view and told me to pay extra to use the city view:: Fortunately, Trip.com also supports Vietnamese, so the reservation information was in Vietnamese. He said he only realized it when I showed it to him. If it hadn't worked out, I would have paid a lot of money. 4. The facilities are not bad, but overall there were a lot of Chinese people, so I went to breakfast a little late and there was nothing to eat at all. There was no noise from outside, but the noise between floors and walls was almost nothing. The passageway to eat breakfast was made of iron, so the noise was no joke, and the noise of Chinese kids screaming and making noise made me wake up and it was really stressful. Honestly, the view is pretty, but I felt like this place was Bang-by-Bang, and I don't think I'll visit again.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your detailed feedback regarding your stay with us. We appreciate the time you took to highlight both the positive aspects and the areas where we can improve.Location:We are glad to hear that you enjoyed the peaceful environment away from the city center. While the location offers tranquility, we understand that it might involve additional transportation costs. We’re happy that you found the travel manageable and hope the quiet atmosphere added to your comfort.Cleanliness:We regret that the cleanliness did not fully meet your expectations. Although you found the room comfortable, we take your comments regarding the bathroom condition and occasional odors seriously. Our housekeeping team has been informed, and we are taking steps to ensure that all areas meet the highest standards of cleanliness.Service and Booking Experience:We apologize for the inconvenience caused during check-in regarding the room view. It’s great to know that Trip.com’s support clarified the booking details, and we will continue to work closely with our booking partners to prevent such misunderstandings in the future.Facilities and Noise:We appreciate your feedback on our facilities and breakfast service. We are sorry that the late breakfast experience did not meet your expectations. We will review our replenishment processes to ensure sufficient food is available for all guests. Regarding noise, we understand how disruptive it can be, and we will explore solutions to reduce noise levels, especially in high-traffic areas.While we are pleased that you enjoyed the beautiful views, we are truly sorry to hear that the overall experience fell short of your expectations. Your feedback is invaluable and will help us improve.We hope you might reconsider visiting us again in the future, allowing us the opportunity to provide a better experience. If you have any further concerns or need assistance, please don’t hesitate to contact us directly.Sincerely,New Life Hotel Dalat.
Guest User
Premier Twin Room
Stayed in Dec 2023
Family
2 review
2.0/10
Posted on Jan 15, 2024
A hotel that will make you curse yourself for booking it after seeing the view mentioned in the blog. I paid extra for a premium single, but they gave me a standard twin and told me it was the same room, which is ridiculous. The towels were like rags, the bathroom door wouldn't close, the heater in the room wasn't working so it was cold, and the staff had no intention of solving any complaints. I've traveled a lot, but this is my first time staying in a hotel like this. I just threw away the money. Breakfast is also the worst. I really regret making a reservation. I almost want to complain to Trip.com to see if this is okay.
Original TextTranslated by Google
Response from Property: Dear Guest,First and foremost, we sincerely apologize for the disappointing experience you had during your stay at our hotel. We deeply regret that your visit did not meet your expectations and caused such frustration.Regarding the room type:We are truly sorry for the confusion regarding the room type you booked. This does not reflect the level of service we strive to provide. We will review and improve our booking management process and work closely with our online booking partners to ensure similar incidents do not happen in the future.Regarding room quality:We apologize for the issues with the towels, bathroom door, and heater in your room. These are fundamental aspects of our service, and we are committed to addressing them immediately. Our maintenance and housekeeping teams have been informed, and we are taking steps to ensure these problems are resolved and do not recur.Regarding service attitude:We regret that our staff did not promptly and attentively address your complaints. This is an area where we must improve. We will provide additional training to our team to enhance their responsiveness and professionalism in handling guest concerns.Regarding breakfast:We understand that the breakfast did not meet your expectations. We will review our menu and service process to ensure a better dining experience for all guests.We greatly appreciate your candid feedback, as it provides us with valuable insights into the areas that need improvement. We hope you can accept our sincere apologies and allow us the opportunity to rectify these issues.If you have further comments or need assistance, please don’t hesitate to contact us at [contact information]. Once again, we apologize and thank you for sharing your experience.Sincerely,New Life Hotel Dalat.