King Fahd Palace

Location: The hotel boasts a prime location in Almadies, with easy access to several embassies, a supermarket, and scenic beach views. Its proximity to local restaurants and activities makes it a great choice for leisure and business travelers alike.(based on 2 reviews)

I stayed at King Fahad Hotel as one of the Brussels passengers whose flight was cancelled. Although the situation was stressful, my early experience at the hotel was positive — the room was comfortable and most staff members were polite and accommodating. However, what happened the next day with the restaurant manager, Mr. Mbowe, left me feeling humiliated, intimidated, and genuinely unsafe. During breakfast, a friend brought a few small items for my son and me (a banana, yogurt, etc.). These were not hotel items, and we did not eat them inside the restaurant. Later at lunch, someone who had breakfast with me mentioned that the manager had accused me of taking hotel food. She had already explained to him that nothing was taken, but she suggested I clarify with him directly. When I approached him calmly to clear up the misunderstanding, he immediately became defensive and visibly angry. Instead of listening, he raised his voice, accused me of being rude, and questioned why I would “bring this up in front of his employees.” I tried several times to explain that the food was not from the hotel and that it was only brought for the road because we didn’t know our departure time. His behaviour escalated quickly. He said to me, “Do you know who I am?”, which felt unnecessarily intimidating. He continued speaking aggressively while staff and guests watched. Some bystanders even stepped in, telling him that the way he was speaking to me was inappropriate. I told him that I approached him only to resolve the issue, but now felt embarrassed and uncomfortable. When I asked him to please walk away so the situation could de-escalate, he refused. My entire table left the restaurant because it felt unsafe to remain there. When we walked out, he followed us outside, despite me already expressing that his behaviour made me feel intimidated. All of this occurred openly in the restaurant and should be visible on CCTV if reviewed. Afterward, several hotel employees privately approached me to apologise, saying things like “he can be that way” and “he is always like this, he is the hotel manager.” While I appreciated their kindness, it was concerning that this behaviour seems to be known and tolerated within the hotel. This experience overshadowed what could have been a comfortable stay. No guest — especially a woman travelling with a child during an already stressful flight cancellation — should feel unsafe, shouted at, or intimidated by a hotel manager. I sincerely hope senior management investigates this incident and ensures that no guest is treated this way in the future. The rest of the staff tried their best, but this behaviour from the manager was unacceptable and deeply unprofessional.