"Upon arrival there was no one at the front desk. We had to go look for someone. The rooms have been renovated and are nice. Hallways and exterior still look rough. All members of staff BESIDES the manager were absolutely awesome. Each member of our six person group experienced a rude and belittling interaction with Crystal the manager. After reading reviews I see that she has specifically been called out for her poor customer service skills. This is something that ownership may want to address. For us personally, we may go back for the outdoor patio, tiki bar and boat docking. But we will not be staying at the resort again, which is sad because we are repeat guests. "