Sorraia Hotel Rural

Disappointed, as the experience is far from what is shown on social media. Starting with the bad: - The rooms with no window in the bathroom don’t have sufficient air extraction. There is an unbearable smell of sewage during the night. The cleaning ladies do a great job, but after showers the smell always comes back (there are similar reviews stating the same). - The hotel hosts large events without warning. It happened to us at the same time as a wedding reception. Infernal music until dawn, impossible to sleep. Guests talking loudly near the rooms without any staff control, making the dogs bark. - Outdoor pool dirty and cloudy. In 5 days of stay, the filters didn’t work once. - Indoor pool freezing, colder than the outdoor one. They say it’s “having problems.” Clearly, these problems are recurring, because there are complaints about the same thing in reviews from months ago. - Gym didn’t have a single weight and the treadmill wasn’t working. - When we arrived, they showed us the restaurant menu and we made a reservation. The next day, they decided it would be a buffet without telling us. The buffet food was repeated after just one day. - Photo of the hotel has horses and they describe that they have activities, they just forgot to mention that the horses are 1h away from the hotel. The good: - Location - Friendliness of the staff Not to be repeated.