Pousada Mosteiro de Guimaraes

Service Quality: Guests frequently praise the hotel staff for their warm hospitality and exceptional service. The staff is described as friendly, helpful, and professional, ensuring that visitors feel well taken care of during their stay.(based on 3 reviews)

Just back from two wonderful days at the Pousada. The old monastery has been fully renovated to provide a high standard of modern amenities while preserving the grandeur and quite elegance of the past. The enormous public rooms, quite cloisters, gracious verandahs and extensive landscaped gardens make this a destination in its own right. This is the type of place you would expect to have to pay an entrance fee and be watched by security guards. Instead you are free to wander the halls and find your own quite space. Our standard room was spacious with full height French windows overlooking the city below. The bed area was separated by two steps up to a sitting area with sofa/bed, arm chairs and coffee table. Bed was very comfortable and had selection of comfy pillows. Hot water flowed in the shower very quickly. A/C worked fine. Breakfast was top class with hot and cold buffet kept well stocked. Dinner in the elegant dining room was excellent and service was top notch. Reservations are a must. We weren't able to get a place for our second night and food offerings in the bar are quite limited. Despite the grandeur of the Pousada, it was the staff - every one of them - that stood out as one of the most memorable aspects of our stay. Wait staff were constantly attentive. We were barely out of the car before one of the receptionists was there to greet us and to take our bags. As we were about to leave, we were confronted with a dead car battery. The receptionist called the rental company for us and made all of the arrangements to have a mechanic there in less than 20 minutes. I am typically a Scrooge type traveler, but I thought our stay at Pousada was tremendous value for money.