R2 Rio Calma

I have had reserved a holiday to Fuerteventura in R2 Rio Calma Hotel. Firstly, I would like to mention that most of the staff members are extremely rude and had a few encounters where the receptionists were not helpful at all. We have a joined holiday with my parents and sister, and both me and my partner and my parents are celebrating our anniversaries, therefore I wanted to do them a favor and take my sister over to our room for one night. When asking about this on the reception the lady said to me while rolling her eyes and puffing that the “housekeepers will have more work to do”. When in fact, I asked about this in the morning before our room got cleaned. (By 5pm it was sorted out.) And about our anniversary, my partner wanted a surprise and he asked if they could do anything for us in the room, same thing happened again, eyes rolling, rudeness, not being helpful at all, she had said that he should have booked in advance and the girls from housekeeping are leaving in an hour. He wanted the surprise to be planted by the evening when we returned from a sky bar because the al a carte restaurant is currently closed (this is an other issue) and in the middle of their conversation the lady took upon herself, made a phone call and just left my partner there waiting without even saying anything and she carried on with an other guest. On our second night here, we went to a spa night with wine and fruits, that we signed up for, only so out of 9 spa equipments (jacuzzi, massage etc) only 2 was turned on. When we asked the staff told us “oh you need to pay for the spa in order to use everything”. My question is, I have paid over £3000, and I am not able to use the spa without paying? Also, no wine or fruits. Definitely wouldn’t call it a romantic spa experience. Due to the fact that 3/4 of the resort is under renovation we weren’t able to fully enjoy this holiday. The noise of the machines, the pollution and the dust it generates around the resort just makes you feel sick to be there. As mentioned, due to the renovations many of the facilities included in our stay we were not able to use them, such as: minigolf, al a carte restaurant, lagoon, outside gym and playground and the walk around the resort as the gates are closed. We were not notified about this renovation that’s currently going on the resort which makes it be a huge misleading as we were not able to use 3/4 of the facilities we have paid for. About the food and drinks, we feel that there is a huge difference between all inclusive versus non inclusive guests. The drinks menu offers little to no cocktails, one that reminds me of Christmas, and most of the drinks taste horrible. Definitely wasn’t able to enjoy cocktails on my holiday without paying for it, and even when I did pay, it was not made nice. For any basic cocktails like a mojito, there is a charge of 6€, which I find outrageous. After 11pm there is nothing to do, the lights are very dimmed outside, no chance to play with cards or