SBH Costa Calma Palace Thalasso & Spa

Have to write and review such an amazing hotel & staff team. We didn’t book this hotel originally but were upgraded due to Crystal being partially renovated. Our experience at the Palace has been exceptional! Concierge desk are polite and welcoming! Room is super size and view is out of this world. Heated swimming pool is amazing! Food selection is vast, not too impressed with Vegan selection but there are a couple of choices nightly! Fresh veggies & fruit galore! Cannot fault it here! Exceptional value for money!

Just returned from 10 perfect days, lovely warm heated large pool, 25 degrees with just a slight breeze which was badly needed (as it was too hot on our balcony sun beds, but they would be perfect if it was windy), great food, nice clientel (99% German) and staff, lots of sun beds, amazing beach for long walks and a few beach bars. We go to the canaries every feb and this was possibly the best in the last 20 years. Very quiet at night as not much in the area but that was fine for us, may not suit others however. I wish I had found this hotel sooner, total relaxation with amazing weather and view and reasonably priced.

Fabulous hotel! Rooms were very spacious with sunbeds on the balcony. Lovely and clean (room staff were amazing). Food was incredible, huge amount of choice every day - if you couldn't find something to eat then that's a reflection on you as a person! The waiters all worked incredibly hard every meal time and were a pleasure to be around, always working with a smile and so helpful. The restaurant staff/chefs were also friendly and chatty. The pool temperatures were a little cold but very clean, always plenty of sunbeds to choose from. My only small criticism was the beach was inaccessible for anyone with limited mobility. Also, there didnt seen to be many excursions with pick up from the hotel. That said, I would definitely recommend this hotel for a relaxation holiday. Would % return.

Quite a disappointing experience- NOT a family hotel, even though pools are supposedly designed for fun. No balls,, no snorkels or goggles, essentially, no fun. The hotel guests are mainly German and over 50. Two Germans screamed at us because we were enjoying a family conversation with our well behaved grandchildren- we were told to ‘silence’! - so don’t bring your children here if you want them to enjoy themselves. Rooms are very dated. We paid extra for a superior deluxe with sea view. However our daughters rooms were identical with exactly the same view but they paid less.The hotel is very ‘tired’ and in places desperate for attention. In our room the bathroom tile grout was awful and shower gel dispenser hanging off the wall. Air conditioning pushed out only warm air and the fan clicked constantly. The refrigerator was barely cold. With the exception of one or two, the staff seem tired, over worked and generally miserable. Pick your time for breakfast as when busy the staff just can’t keep up, we felt sorry for them as there just weren’t enough of them and some of the guests were quite rude - no wonder the staff aren’t happy. You can’t pay for anything in the hotel with card payments - it’s cash or on your room. The beach is lovely but you do have to pay for the loungers which we didn’t mind. The beach bar is great food. Search out the nice restaurants close by: Manama, Asia Garden and 555 are great. Don’t go to ‘China Town’ it was awful. Sorry to say we wouldn’t return to Costa Calma Palace. They should definitely advertise as family ‘unfriendly’ or German adults only. Hope this helps other families considering booking as we don’t usually do reviews

The room wasn’t as clean as I hoped, which was disappointing for a 4-star hotel. I had requested a late check-out by just one hour (still well before check-in time for new guests) and even offered to pay extra, but they didn’t accommodate me — despite the hotel not being full. One thing I wish I knew before going: German! Around 90% of the clientele is German, and that’s reflected even in the buffet, which leans more towards German dishes than Spanish ones. Another downside is that still water isn’t included in the half-board package — a small bottle costs €3.10, which I found quite exaggerated. The language barrier was also an issue, as most of the staff speak only German or Spanish, and very little English. That said, all the waiters I interacted with were genuinely lovely and did their best, which definitely made the experience more pleasant.