SBH Costa Calma Palace Thalasso & Spa

There is a lot to like about this place but also, unfortunately, a lot to beware of, some of it in the "health and safety category." When it was first opened I am sure it was all glitz and glamour but now it suffers badly through lack of investment by the owners. PROS - prime position overlooking a white sandy beach and frontline to the ocean - for the money, very good food with lots of variety and cooked in front of you - comfortable beds - large, glamourous pool area with plenty of space for sunloungers - hard working and genrally responsive staff trying to do the best for guests CONS - outside walkway from reception to rooms with absolutely no night lighting. Imagine navigating this 4 floors above ground with no protection. - Poor lift maintenance. A piece of metal pipe approx one metre long fell on my daughter in the lift - we used the stairs after that! - Faulty room air conditioning which broke down twice in four days. - Frayed webbing on some sunloungers making them unusable. - The marble vanity in the Ladies on the main entrance floor held together with three very large vices. In my view, These are not small issues. It is a great pity that under-investment has left such a beautiful building in such a sad state.

Have to write and review such an amazing hotel & staff team. We didn’t book this hotel originally but were upgraded due to Crystal being partially renovated. Our experience at the Palace has been exceptional! Concierge desk are polite and welcoming! Room is super size and view is out of this world. Heated swimming pool is amazing! Food selection is vast, not too impressed with Vegan selection but there are a couple of choices nightly! Fresh veggies & fruit galore! Cannot fault it here! Exceptional value for money!

A wonderful hotel with guests of many nationalities and varying ages who were polite and very pleasant.A “hello” and a smile in any language goes a long way so those who say other guests weren’t friendly,check yourselves! The staff on reception Pepe,Yousef and Frank are just fabulous and super kind,all spoke perfect English and catered to my every request and query with pleasure.My room 741 is just beautiful with amazing views and spotlessly clean The ladies here work hard to keep this hotel immaculate The food is gorgeous If you can’t find something great to eat here,there’s seriously something wrong with you! It’s fresh,well cooked and there is variety in abundance.The chefs and restaurant staff are more than happy to help you,as they did with me when I couldn’t find my table The pool is a lovely temperature and great size to get those lengths in,snack bar and drinks bar lovely The beautiful beach is a hop,skip n a jump away with turquoise water and white sand,you can walk for miles and it’s great for the soul! I still have 3 days left here and I’m excited to wake each morning to see what the day brings Please don’t believe the negative nancys on here,I’ve truly enjoyed every second.I wouldn’t hesitate to recommend this hotel to anyone looking for a relaxing and peaceful break.Its just wonderful and will hold a special place in my heart ❤️ xxxx

Fabulous hotel! Rooms were very spacious with sunbeds on the balcony. Lovely and clean (room staff were amazing). Food was incredible, huge amount of choice every day - if you couldn't find something to eat then that's a reflection on you as a person! The waiters all worked incredibly hard every meal time and were a pleasure to be around, always working with a smile and so helpful. The restaurant staff/chefs were also friendly and chatty. The pool temperatures were a little cold but very clean, always plenty of sunbeds to choose from. My only small criticism was the beach was inaccessible for anyone with limited mobility. Also, there didnt seen to be many excursions with pick up from the hotel. That said, I would definitely recommend this hotel for a relaxation holiday. Would % return.

I am currently staying at this hotel. Everything seems nice until we came to dinner our 1st evening. We were greeted by a very aggressive member of staff. He came right up into my face yelling about hotel protocol. He was so close his spit was landing on my face. As a woman travelling alone with my child, I found a man approaching me in this way frightening. I had literally just walked through the door of the restaurant not said a word and he started yelling. My crime? I was not holding in my hand a card. Apparently reception should have given me the card at check in but had not. I am sure there will be lots of other things about the hotel we will enjoy. But this aggressive man has soured my opinion of the hotel.