GF Fañabe

Very good experience

The bedding was lovely. Bed was made every day. The staff in the restaurant and bar areas were so so nice, always happy, very attentive. Would recommend.

Went with the family to this hotel. Found the staff to be very unwelcoming. There were many occasions where staff will just ignore you, I’d make an order at the bar, they would make the drink but ignore anything you have to say. Me and my partner went out for drinks one night and got back into the room pretty late (around 4am). The next day there is a letter in my room saying we have been antisocial and we need to follow the staff instructions when given? Which is odd, given the fact we didn’t encounter any staff on the way back and we fell asleep as soon as entering the room. As a result, the letter worked as a scare tactic and we spent the rest of our holiday excited to leave the hotel! Not to even mention the constant cockroach’s and terrible food…

What a fantastic hotel we have stayed here a number of times the staff and animation team are amazing they are all a credit to the hotel Alexandra,Yaiza, Sergio,Christobal,Alvero and all the rest of the team they all made our holiday memorable will definitely be returning with the family

This is definitely not a 4* hotel Food was not cooked properly raw sausage and cockroaches on the tables with breakfast. Sat by the pool from 7.30 as any later you wouldn't get one my teen children had to eat breakfast by themselves as couldn't leave the sunbeds unattended. We poped to the market next to the hotel to come back after 1 hour to find a Spanish family had moved all are belongings and towel as they wanted the sun beds went and reported it to reception who did nothing about it.

We had a great holiday considering what we had to deal with. Upon arrival we requested a safe and we were given a key for the room safe. 1st day we lifted out 200 euros and locked the rest of the money in the safe. 2nd night we were getting money out from the safe to go to Siam Park the next morning. when we counted it we realised 600 euro had been stolen from the safe!!!. Only people who had been in the room were the maids and no damage was done to the safe. We informed hotel reception who wanted nothing to do with the issue. They said there is a master key which only management have access to. When we asked to see the key the reception could not show us the master key as it had obviously went missing. No apology at all from manager!!. Next day we had to cancel our trip and report the theft at the nearest police station which none of the staff could speak English. Police straight away said staff would not steal any money without even investigating. They came to hotel and met with management. They all spoke Spanish so we didn't know what they were saying!!. Police tried to make out we only reported the issue to try and claim money back on our holiday insurance which was absolutely nonsense and we only got £200 back when we phoned insurance once we returned home. We went on to enjoy the rest of the holiday but we will never stay at this hotel again and would advise others to avoid at all costs. Food was average. Kids struggled to find things to eat in the evenings. Breakfast and poolside lunch were the best times to eat. Hotel needs updated to class as a 4 star hotel, some entertainment at nights was good and other nights was poor. Drinks were good especially at the main bar at reception area. Bar staff were all friendly and helpful. I would visit costa adeje again but I would definitely stay at a different hotel. We enjoyed eating out a few days and Mcdonalds and burger king were a saviour for our kids when they didn't eat at the hotel restaurant.