Holiday Inn Express Mesa Verde-Cortez

It's an outdated hotel in need of some work. The pool was closed. There were signs about ongoing renovations but we didn’t see anything. The fitted sheet on our bed had dirt stains. A bug came out of one of the pillow cases when I moved the pillows. One of the two beds was very squeaky. One was very curved in the middle. I had to sleep on the edge so that I don’t roll to the center. The sink was very low for anyone of any height. It was exceptionally low for anyone beyond 5’7”. All rooms we walked by had the same sink. Breakfast was decent with pancakes, eggs, bacon, biscuits, oatmeal, blueberry muffins, cinnamon rolls, bagels, English muffins, sliced bread, coffee, juices, 2% milk and flavored yogurts. It was the same as many other cheaper hotels. The price we paid was not worth the hotel or the stay.

Hotel is a great location. Needs serious updating. Check in was Very slow with no one present when we arrived. Carpet was so old it had wrinkles. Could barely roll luggage down the main hall. Tub did not drain. Had to turn off the shower, wait and turn back on. All while standing in 4 inches of water. Tv turned on but no channels. Looked behind tv to find vape cartridge and wrappers. Lamps present but not plugged in. No accessible outlet. Bunk beds were cute but rickety. Laundry was across the parking lot in another building. Had to walk past smelly trash cans and clouds of smoke from the smoking area just in front of main entrance. Poorly lit parking lot. When I spoke to the front desk I was offered 15% discount. I was tired, disappointed and just checked out. $255 was discounted to $233 for one night. Will never return to this hotel. Sorry!

This hotel is conveniently located and offers breakfast (although it was stripped bare by the time we got there). PROS: -Fairly comfortable beds -Passable blackout curtains -Indoor pool area open late (and separate from main hotel) CONS: -Carpeting is in need of replacement -large stone shelf in shower is at just the right level to konk you in the head if you're not careful stepping in

Overall, this was a good to great hotel. The room was nice. Bed was large and comfortable. Artwork was themed to Mesa Verde Native American style, which was fun. My wife especially liked the mirror in the bathroom area. Breakfast was great. Large breakfast area and lots to choose from. Cinnamon rolls were very good. Pancake machine was kind of fun (but set to a little too lite for my taste...i'd rather it was cooked a little more). Fruit, juices, yogurt, oatmeal, etc. Only complaint was check in. We got there at about 8:30, which is late but not that late. There was no one at the front desk. We called around the corner, no one. I actually called the hotel in my phone, and the phone right in front of us rang and rang, and no one answered. Eventually someone came, but we had been waiting for close to 10 minutes.

Staff was really friendly and helpful.