La Quinta Inn & Suites by Wyndham Conway

I cried in the parking lot after dropping my daughter off at UCA—first time she’s leaving home. The front desk woman handed me tissues and offered a late checkout without me asking. Room was spotless, bed was soft, and the waffle machine gave me something to focus on besides missing her.

Drove from three hours out for a specialist visit in Little Rock. After a long day in the hospital, I just wanted peace. Got it. Quiet hallway, firm mattress, fridge for my medication. It’s a small thing, but the night clerk asked how my appointment went. I won’t forget that.

Nasty, bug infested. Room wasn’t clean upon arrival. Food was left in couch, and recliners. Bed bugs in bed, as were roaches. Do not recommend.

service was terrible.. rooms were terrible.. toilet was stopped up .. called the front desk to let them know the problems no one answered.. went to the front desk there was no one on duty.. worst experience at a hotel i have ever had.. staff was was very rude...

I’m not a really picky person at all but the whole stay was terrible. From check in I stood at the desk for 3 awkward minutes while the clerk vaped and played on her phone and when she finally noticed me she was almost annoyed and got a sarcastic sounding “how can I help you” checked in and paid. Went to room 107 to which the door needed fixed. Barely opens or closes. Room was not clean. Pet hair, mounds of dust everywhere and stained sheets and towels, but I reminded myself it was fairly cheap I can deal with it. Didn’t want to complain. Got our stuff in and took the kids to the pool. There was boxes of open cereal, bowls full of cereal everywhere, trash everywhere. Wet toilet paper everywhere… underwear and clothing strung about. There was no towels nothing to dry off with and the exit in the pool room was broken and open. We tried to shut it and informed the clerk and they didn’t care so anyone could just walk in… while in the pool I had thrown out leafs, chewed gum, and broken pieces of the pool out of the pool, picked up tacks and threw away cause it was a hazard to be on the floor in there. Tried to make the best out of the scenario. Went back to our room tried to turn on the heat but our thermostat was broken so tried to turn it on at the unit. Which was successful but baby roaches started running out of the unit. Once we got dry we tried to switch it to ac as we like to sleep cool and it was broken it would run for about 5 minutes and turn off no matter what we tried. So it made for a miserable night. About 11 to midnight for a hour the fire alarms kept going off. Finally went to the front desk to ask what was up. They told us someone was smoking outside and setting it off… they said they took the batteries and unplugged it so it would stop disturbing people… my husband used to work on fire and security alarms and his father still does that’s against fire code. We reported it to the police to which the fire department was said to have came out and cleared it as okay but made for a restless night knowing that there was no fire alarms in the event of a emergency…. Tried the 24 hour hot coffee bar to find out it was a 24 hour cold stagnant coffee bar… I did let the hotel know about the roaches and air situation and they said at 1am they can move us rooms but my kids were already asleep and I’d have to repack the room and wake them and it seemed like more hassle when I already needed sleep to begin with… worst hotel I’ve ever stayed at… breakfast was just as disappointing… the eggs were dry and hard… the potato bell pepper mix was not done. Cold crunchy potatos… least there was hot coffee for breakfast…