Red Roof Plus+ Columbus - Worthington

We had got one of the deluxe king rooms and it was nice and clean. The price was also amazing for what we got.

Bedding and bed were nice, so was the shower. It’s a bit dated with lots of “nicks” on the wall paint, but it felt clean. Glad there was no carpet on the floors. No breakfast, so for the money, I would choose another place with breakfast.

Looks old and tired. Typical carpet in room replaced with vinyl fooring. Inside generally pretty clean. I will be happy if we dont bring anything home from the room. Wink wink! And to be clear, so far no sign of any problem, just maybe always have that concern on my mind. Surprised it had such a high rating. But it will get us by on our travels for a night.

I liked it for sure. Had a good experience. One gripe is that the hotel vending machine didn't take card and no ATM on sight.

Staff were very nice. Room was clean and the beds were very comfortable. Great room for the price!

The way this owner responded to my complaint about finding a bug on the mattress under the mattress cover, you’d think this hotel was pristine. Not only was he rude in his response to me through email. His staff was rude, and they spoke in a different language in front of me as if I wasn’t there when I was trying to explain to them the picture that I took of the bug on the mattress which I suspect is a bedbug. Komal told me the picture could be of any bed in any room. Who drives two hours away to plan a bug to get out of paying for a very mediocre hotel? All I wanted to do was sleep. I just got off work. I work for the state. I’m required to be in Columbus two days a week I live in Canton, Ohio. I don’t have the energy nor the intention of staging bugs and lying about it. This place is a joke and it’s a joke because our customer service doesn’t exist they think because they own something that is what makes them and the right they have no idea what customer service is. It’s a shame that whoever oversaw the sale of this hotel to this family didn’t stress to them that they’re in the service industry. They expect families to trust them when they treat people as if they don’t exist at least they did with me. I will never stay at Red Roof Inn because of this ownership.