Tru by Hilton Columbus East Broad

Just left out yesterday. The place was clean, all the front desk staff was really nice but the one thing I didn't like is that if you left the room for a period of time or if there was no motion like you were sleeping, the air conditioning would turn off and the heat would come on. I went out to hang out with family and came back to the room and it was at 88 degrees. I would wake up in the middle of the night thinking I was going through heat flashes or something but the temperature of the room was 86.

We had an absolutely terrible experience at the Tru by Hilton. We did not sleep at all during the two nights we stayed, which left us so miserable that we ended up canceling breakfast plans with family and heading home early. When I tried to bring this up to the front desk, the agent, Zebib, was extremely unprofessional. Instead of listening, he blamed us for not coming to the desk to request a room change—even though we had events and time constraints that made us resort to wearing earplugs. His response was rude, argumentative, and completely lacking in customer service. To make matters worse, I had to ask three separate times just to get a copy of my receipt because he was more interested in debating than helping me. His attitude and lack of professionalism are the main reasons I will never return to this property or recommend it to anyone. It’s not always about the problem itself—it’s about how the staff handles it. And in this case, it was handled very poorly.

The staff paired up with the beautiful property made our business event a success! Planning on returning later this year!

Beds were so comfy! Traffic on the road getting in is kind of a nightmare but doable. Breakfast was pretty good, staff helpful, rooms clean.

I highly recommend any Tru Hilton. Cleanliness, staff are great ! Me and my husbands had the pleasure of staying in two of them one by the airport and one on broadhead in Columbus Ohio The amenities are wonderful. They have a wonderful breakfast and the staff was very friendly I don't think I'll be staying at any other hotel on my travels rather be vacation or for work

Our room was not ready, even though we were there at check-in. When we were given our room card, the room was not ready. Went back downstairs, she said sorry, gave you the wrong room number. No ice buckets in the room . Was a horrible experience. Will not stay again.