Tru by Hilton Columbus East Broad

We had an absolutely terrible experience at the Tru by Hilton. We did not sleep at all during the two nights we stayed, which left us so miserable that we ended up canceling breakfast plans with family and heading home early. When I tried to bring this up to the front desk, the agent, Zebib, was extremely unprofessional. Instead of listening, he blamed us for not coming to the desk to request a room change—even though we had events and time constraints that made us resort to wearing earplugs. His response was rude, argumentative, and completely lacking in customer service. To make matters worse, I had to ask three separate times just to get a copy of my receipt because he was more interested in debating than helping me. His attitude and lack of professionalism are the main reasons I will never return to this property or recommend it to anyone. It’s not always about the problem itself—it’s about how the staff handles it. And in this case, it was handled very poorly.

Only 15 to 20 minutes from CMH airport. Located along very busy street. As of this writing, orange construction cones along hotel entrance makes it hard to see hotel turn. Hotel is very nice, clean decent size rooms, comfy beds. Good shower. Guests seem to crowd the breakfast area during the last hour; items weren't refilled fast enough. Pancake machine is super slow & everyone just hovered around it. Needs something healthier like fruit. There's a good mexican restaurant across the street that is open til midnight. We only spent one night here but will consider staying again next time we are in Columbus.

nice and good place

Nice place. Staff extremely kind, attentive, and helpful Rooms small

Front desk, staff and team are nonresponsive and don’t care to respond to messages

Hotel and lobby was clean , the decors is amazing , the couches and the decor is like 5 star or more! Loved it will definitely be back