Home2 Suites by Hilton Columbus Polaris

This hotel is typical of the mid-tier, extended stay options offered by the major brands. It has a couple outdoor areas for socializing and cooking. They seemed seemed newer and more engaging than what you often find. The top pros for our recent stay included consistently friendly staff, a comfortable bed, black-out shades and an accessible location. It's located near the Polaris shopping center, with easy access to I71 and restaurants. It took us 15 minutes to reach the OSU campus area, even with game-day traffic. None of the cons would keep us from returning, but there are two worth mentioning. We sometimes forget that this class of hotels can lack central heating and cooling. The wall unit blows a strong flow, which is good overall but bad if you're sleeping on that side of the bed. On the plus side, it was quiet enough to not make noticeable sound. The fitness area was above average in the range of equipment and the cleanliness of the space. If you're picky about cardio machines, I did find both ellipticals needed some tightening on the arms.

Very nice experience. Staff was very friendly and professional. Room was roomy and clean and full refrigerator,microwave, dishwasher. I would stay here again.

I'm a frequent stayer at the Home2Suites on Polaris and have typically had some great stays there. This one, however, had a few hiccups that I feel could've been fixed by the staff. The biggest thing was that, throughout my four days there, my TV didn't work. All of the channels said they were offline. When I called the front desk on Thursday night (my first night there), I was told it had to do with the storm in the area. However, the TV was out well before the storm started or was even near the region. I was told to call an 800 number to get assistance. This number was busy every time I called. The front desk person then said 'there was nothing he could do' and that something just needed to be 'reset'. But when I asked if he could come to my room to see if he could 'reset it' he said he couldn't do that. Everything else with my stay was great. I've always had great stays there, but was very disappointed that they didn't make much of an effort to try and fix my problem. I'm hoping for future guests, they might do a little more on their end to make sure that the program is fixed.