Residence Inn Columbus Polaris

very good

Worst experience of our hotel life! When we arrived they made no effort to accommodate the early check in. The elevator was broken if you wanted to go down. So carried luggage down the stairs when fleeing. We are both close to 70 years old. We requested one extra pillow three times in 2 days and were consistently ignored or told they had none available. The bed was low to the ground and the mattress was like something you find for free on the roadside after several storms.We requested housekeeping and never received it. Then the air conditioning failed throughout the entire hotel (except the lobby -how wonderful for the staff). We returned back to the hotel after the fireworks at 11:00 PM and it was 80 degrees in the room and were told no hope for repair. No hope to book something that late either. The next day as the lobby flooded with patrons checking out, we were reimbursed one night and regardless of purchasing another hotel for more money- because it was a Saturday, they would only give us points that amounted to about less than 10$ - never mind the uber to get there. Went to another Marriott at OSU and it was amazing! Great bed, wonderful atmosphere, clean and accommodating. Avoid residence Inn Columbus Polaris!!!

Stayed here for a week and key card stopped working so I went in to get a new card. Walked thru the front doors and there was a man at the desk. We made eye contact but he did not say anything but there was a white lady at the counter so I waited behind her. 10 minutes goes by and a white man walks in and he immediately greeted him “hello sir I will be right with you” I did not think nothing of it at that point maybe he was busy when I walked in. So he was done with the lady and he turn to the white man and ask “how can I help you sir? The white man said “i believe that gentleman is before me” point my way. The black man behind the counter then turns to me and acknowledged that I was there. I did not say anything but in my head I wanted to say maybe it’s my skin tone that he did not think I could afford a room there. Residence inn your employees should have better training or your policies of treating people equally regardless of their skin tone should be better…

I stay here often, it is clean quiet and peaceful.

Dynamite staff. Cozy & convenient. Great value @ price point.