Guest User
June 1, 2023
I reserved a room on fedrooms.com at the Holiday In Express in Columbus Ga for Saturday May 20-check inn and May 21, 2023. I used my mobile app to check into the hotel and called the hotel to add a second person to pick up key. Once the person arrived at the hotel., she was given a key to room a room. She opened the door, and the room was occupied. The hotel was full and had no other rooms available on that night. The hotel was not able to accommodate us at any other nearby affiliated location. After you check into a hotel that’s reserved, the room should remain available until I arrive even if its in the middle of the night. The room was already paid for during booking, I checked in on my mobile app, and then called the hotel to make sure we would have a room upon arrival. Instead we had to drive 2 1/2 hours home at midnight. Thank God no one was hurt by entering an occupied room.