Columbus Marriott

I was visiting Columbus to attend a library conference. I spoke with Ms. Brenda who helped me reserve my rooms for the conference over the phone. She made the process very easy and fun; I was looking forward to putting a face with the name when I arrived to keep the party going. She was as energetic then as she was over phone. Along with Ms. Brenda, Ms. Paris and Ms. Jade did an awesome job getting me checked in and providing an above and beyond experience. Each time I walked passed the desk, I was greeted with a smile and words of encouragement (have a great day/night, learn something today etc.,). And any time I had a question, they were happy to answer and resolve my needs. When I was able to make it down for breakfast, Ms. Alice took very good care of me and the group that I was with. She helped my crew get situated and answered any questions or concerns that we had. The staff as a whole were nice and friendly. I did not have any issues with my room. Everything was neat and clean. I did not check the amenities before I booked, so I was not aware that a microwave wasn't in the room. That wasn't a big deal for me but just something to look out for. There is also a freight train that passes right by the hotel. They provide ear plugs to help deal with the loud train horn. I actually enjoyed the train. I thought it provided a unique experience.

The air conditioner in our room (101) could only cool down to 75 degrees after running all night long. The air conditioning system in the restaurant was also not cooling much and the bottom of the pool had multiple large spots without paint. Additonally, eventhough we had reserved a room with two beds several months before, they over sold and could only offer us a King Size bed with with a rollaway bed for four adults. Finally the manager bumped another customer from their two bed reservation and gave it to us.

Great hotel in the perfect downtown riverwalk area. Nicely maintained hotel with friendly staff. There is a restaurant and and bar connected to the hotel. Wifi was strong. Room was comfortable. Only issues: There was only one working elevator and there was no shower gel in the guest room. The staff did not acknowledge Marriott status if that matters. There is a parking fee if $15/ night. We had a good visit and I would come back.