Extended Stay America Select Suites - Columbia - Gateway Drive

it will be best if can provide ice, food and shampoo, hand soap, however, the staff is friendly, and room is very clean and pet welcome

The overall property looked run down and poorly maintained. The rooms are not very clean, stains on most walls and headboards. Our room did not have a working toilet and there was a whole in the floor. The worker was overwhelmed because she was dealing with other complaints. One woman had to sweep her own room. When I brought to her attention about the toilet she gave me a plunger and then if that didn’t work then she would have to contact a manger. We did get moved to a cleaner and more functional room. One of the blankets had major red stains and we couldn’t exchange it because by the time we noticed it as after 10 and there is no one to help you. There are a lot of poor patch jobs and missing places in the carpet. Would not say here again.

This hotel is overpriced I do not recommend it. You have to pay extra for Internet access, towels, and they only do housekeeping every 8 days. It is unaceptable.

The staff at this hotel were truly excellent—friendly, helpful, and professional. Unfortunately, the building itself had multiple maintenance issues that affected my stay. There were problems with the showerhead and the button to activate it, the closet rails were coming off the floor, and the towel shelf was loose and nearly falling off the wall. The bed had a noticeable dent in it that made it uncomfortable to sleep on. There was also water leakage from another room’s shower that wasn’t cleaned up quickly enough and left water standing for too long. The team on-site did their best, but the room really needs repairs. With some renovations, this hotel could be a great option.

This is the worst shiz hole I’ve ever had the displeasure of staying at. The night we checked in- we were in town for a concert so we got in late. We were told at check in that there would be no one there after a certain time but all we had to do was call and someone would answer. After getting from a concert at Merriweather one of us from the group had to go to the bathroom. The toilet wouldn’t flush right and ended up getting stopped up. When we called for a plunger it took forever to get one and then we had to go get it -‘after waiting for someone to answer the call for almost five minutes. We had four of us in a room- we had a room with two doubles and a pull out- but no linens. We had a full kitchen but no coffee maker. And no breakfast offered at the hotel… I’m the morning we got up the first one taking a shower came out saying the bathroom was flooded- the shower head is not on right and sprays the whole bathroom- it got all, TWO (yes 2, for 4 people) towels wet, the walls, the toilet, the TP, and even the bathroom mirror soaked. She tried to go down and report it only to find out no one even comes in until 1000. So, with no showers, and no one there until 10 we had to delay our start for the day. When someone finally came in and we were able to report the shower head they wanted to move us- after already being late for the day’s activities. So we told them that to which they said well we will look at it but no guarantees. Seriously. This place sucks butt! And it has the absolute worse customer service. And I’ve been all around the world. Shizzlehole.

Condtion of the room was awful.customer service is not good. Need to train your staff to be respectful to their customer. The air condtioner did not work, I had a hard time sleeping it was so hot.