The Broadway Columbia - a DoubleTree by Hilton

The TripAdvisor description says that this hotel accepts pets. They do not. Luckily we called before booking. There are 3 hotels within walking distance to the University of Missouri’s campus in Columbia and only 1 takes pets. I tried to get TripAdvisor to edit their description but the only way to correct this information was to leave a review.

I have stayed her numerous times and one of the elevators is almost always broke. This is one of 2 hotels in downtown Columbia close to the campus and you pay extra for that convenience. The elevator would not be a huge issue, however they do not allow you to use the stairs as they are for emergency only. The lines and the wait to get upstairs can be long - it’s still one of the nicer hotels in the area but be prepared!

Great hotel, loud neighbors, thin walls. Everything was lovely, with the exception of our very loud neighbors. The walls must be made of paper. They pipe in nature sounds to compensate.

Great location. Clean and comfortable rooms and friendly, efficient staff. Great place to stay.

Please consider staying at another hotel. I wasn't going to leave a review however after speaking to the hotel this more and being told I needed to be quiet by the man answering the phone and 6:30am, I am going to start with a review. Last night was my daughter's 21st birthday. She left her phone at The Roof, the bar on top. They were leaving and my daughter left her phone. She didn't realize until they walked out and she sent her sister (25) to get it. They wanted her to unlock it, sh didn't know the passcode and locked it. She called the phone and they said and I quote, "that just proves you know her." My daughter who turned 21 went back to get the phone and they used face ID with her sister and when she went to unlock the phone with the right password, it was already locked for an hour. Obviously, drinking, my daughter was mad and I thought she was overreacting. However, as soon as I arrived and after being told to be quiet on the phone this morning, she was 100% justified. Their staff is absolutely unprofessional. I am in town from Illinois and was at my hotel. I own the phone. My oldest daughter called me and I drove there to get the phone. I am the account holder and asked to get the phone so I can prove it. I asked for them to get the phone 3 times politely. So polite, there was a man at the front desk who told the two girls working with the person who was very condescending, who I found out lied to me when she said she was the manager, they were not listening to be and being ridiculous with a phone. Several people came up to me and told me that they were being rude and they would not have been so nice. It took over 5 minutes to get my daughter's phone. I had my Verizon account open, showed them with the number and called it. Same line my other daughter was given, this just proves you know her. I said I am here from 5 hours away and this is my phone. I said I can't add "Mom" to her contacts when you have had her phone at least 40-45 minutes at this point. They refused to give it to me and to get the phone back, they had to call the police or I had to wait 47 minutes to unlock the phone. I said, you are going to waste the police's time for this, they said yes. I apologized to the police for wasting their time when they arrived. He walked in, got the phone because I said I was not going back inside. He got it, I called it and tried to show him my account and he smiled and said, I believe you. Took my license, wrote down my info and wished her a happy birthday. Less than 3 minutes with a police officer. This wasted valuable resources. They claim if they find a phone this is policy however, they asked several people walking out if their was their phone and tried to hand it to the them before leaving the bar. My daughter had a large group there and some stayed behind for a few minutes, they didn't know it was hers. The phone was there for less than 5-10 minutes. They keep claiming they believed my daughters but this is policy. When they lo

Do NOT book a room in the new tower. It requires guest to go to the 4th floor to access walkway from main hotel to transfer to new tower. Then you need to use a different elevator to reach your floor in the new tower. A tedious, slow and inefficient process. For us especially so because only one elevator was working! Also, when booking make sure your rate level entitles you to a free breakfast. It’s complicated because rates depend on which days of week you’re staying. It wasn’t explained to us when we booked. A bonus of the hotel is the rooftop bar with views of downtown. However, be prepared for very slow service. To be fair, the location is convenient, the staff is pleasant and the hotel is clean, especially in the new tower with new rooms. Just be aware of the inconvenience of changing floors and elevators.