The Broadway Columbia - a DoubleTree by Hilton

Guests praise the exceptional staff and friendly service, clean and comfortable rooms, convenient location near downtown, and amenities such as a well-equipped gym and stylish rooftop bar.

Please consider staying at another hotel. I wasn't going to leave a review however after speaking to the hotel this more and being told I needed to be quiet by the man answering the phone and 6:30am, I am going to start with a review. Last night was my daughter's 21st birthday. She left her phone at The Roof, the bar on top. They were leaving and my daughter left her phone. She didn't realize until they walked out and she sent her sister (25) to get it. They wanted her to unlock it, sh didn't know the passcode and locked it. She called the phone and they said and I quote, "that just proves you know her." My daughter who turned 21 went back to get the phone and they used face ID with her sister and when she went to unlock the phone with the right password, it was already locked for an hour. Obviously, drinking, my daughter was mad and I thought she was overreacting. However, as soon as I arrived and after being told to be quiet on the phone this morning, she was 100% justified. Their staff is absolutely unprofessional. I am in town from Illinois and was at my hotel. I own the phone. My oldest daughter called me and I drove there to get the phone. I am the account holder and asked to get the phone so I can prove it. I asked for them to get the phone 3 times politely. So polite, there was a man at the front desk who told the two girls working with the person who was very condescending, who I found out lied to me when she said she was the manager, they were not listening to be and being ridiculous with a phone. Several people came up to me and told me that they were being rude and they would not have been so nice. It took over 5 minutes to get my daughter's phone. I had my Verizon account open, showed them with the number and called it. Same line my other daughter was given, this just proves you know her. I said I am here from 5 hours away and this is my phone. I said I can't add "Mom" to her contacts when you have had her phone at least 40-45 minutes at this point. They refused to give it to me and to get the phone back, they had to call the police or I had to wait 47 minutes to unlock the phone. I said, you are going to waste the police's time for this, they said yes. I apologized to the police for wasting their time when they arrived. He walked in, got the phone because I said I was not going back inside. He got it, I called it and tried to show him my account and he smiled and said, I believe you. Took my license, wrote down my info and wished her a happy birthday. Less than 3 minutes with a police officer. This wasted valuable resources. They claim if they find a phone this is policy however, they asked several people walking out if their was their phone and tried to hand it to the them before leaving the bar. My daughter had a large group there and some stayed behind for a few minutes, they didn't know it was hers. The phone was there for less than 5-10 minutes. They keep claiming they believed my daughters but this is policy. When they locked

Perfect hotel when visiting Mizzou! Super friendly and helpful staff!