Courtyard Cocoa Beach Cape Canaveral

Absolutely disgusting experience at the Courtyard Marriott Cocoa Beach Canaveral. The entire hotel is dirty, outdated, and in desperate need of renovations. But the real nightmare? Waking up at 4 AM to find a huge roach crawling on my son’s pillow. Needless to say, none of us could go back to sleep. We ended up crashing in my parents’ room for the rest of the night. When I called the front desk to ask if they had another room, the staff acted like I was the problem and made it seem like helping me was a massive inconvenience. Beyond rude. They did remove the large bug and said it was “normal” for this location. WTH!!! As if that wasn’t enough, Patricia at the front desk failed to book our return shuttle from the cruise port to the airport. After waiting over an hour, we were forced to hire another company and pay out of pocket—effectively paying twice for the same trip. The cherry on top? The general manager left me a voicemail saying they wouldn’t compensate us for their mistake. It’s obvious the staff here don’t like their jobs, and it shows in how they treat guests—even Gold Marriott members like me. Stay far, far away from this hotel unless you enjoy sleeping with bugs and throwing money away because of incompetent service. Marriott, do better

We stopped here to view a rocket launch and explore the area. A big 5 star shout out to Tomas at the front desk who helped with a wonderful room facing the launch. We literally sat on our balcony and had a perfect view- it was great! We also got discounted tickets at the hotel for Kennedy Space visitors center. Top notch service Tomas and Courtyard…

I have had the good fortune of staying at this property for dozens of nights over a nubmer of years for business related reasons. I must say that the level of engagement, service and care I have experienced is consistently some of the best experinces I have had in my travels. Theresa, the manager of the property is always attentive to my requests and in her absence, her well trained staff is always available. During my last trip this past week, I was overwhelmed by the complete upgrade of this property. I think every surface, room, piece of furniture, carpeting, and fixtures in the room were replaced and upgraded. If you were showing up for the first time, you would think that the hotel had just opened. It is that upgraded and attractive. I look forward to my next trip the the Marriott Cocoa Beach hotel.

Nothing out of the ordinary. Nice service, nice amenities, small walk from dinner and other foods, and a nice quiet atmosphere

We stayed at the courtyard Cape Canaveral for 1 night prior to a cruise out of Port Canaveral. We stayed in room 322. The room was clean and it obviously was recently renovated. The front desk staff were also friendly. The hotel is within walking distance to restaurants and even a supermarket. I would not hesitate to stay at this property again.

I visited for a family event celebrating a birthday. From our meet and greet on Friday to the formal banquet on Saturday the staff was nothing short of amazing. Their attention to detail, excellent personalized service and professional made this a weekend to remember. All though all staff were phenomenal, I have to personally identify two staff members that went above and beyond. As a vegan, I often have to compromise my experience due to limited food options. Martha made sure this was not the case. She identified my rather sparse plate and took it upon herself to champion efforts to ensure I had a wonderful time. She contacted the lead chef, Sandy who planned, prepared and produced a wonderful vegan friendly meal. The tofu was smartly prepared with a light glaze and cooked to perfection. I personally thanked her but felt a more public display was required. At a time when, service has taken a back seat to speed, these two hospitality professionals, Sandy and Martha, embody what customer service truly is supposed to be. Thank you!