Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location7.9
Amenities8.0
Service7.8
Cleanliness7.9
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All reviews(113)
Positive reviews(12)
Reviews with photos/video(1)
Negative reviews(1)
Antonio
2 Queen Beds Room
Stayed in Jan 2025
Business travelers
12 review
4.0/10
Posted on Mar 16, 2025
It’s a cheap hotel, was not so clean, I was not happy about it.
John Carper
Room With 1 King Bed And Roll-in Shower-Mobility/Hearing Accessible
Stayed in Oct 2024
Couples
2 review
8.0/10
Very Good
Posted on Nov 11, 2024
We had a pleasant stay at Tru in Cleveland.
naxinli
2 Queen Beds Room
Stayed in Dec 2024
Family
12 review
9.0/10
Great
Posted on Jan 4, 2025
I asked the customer service for a blanket, but they said they didn't have any. I found Indian cockroaches crawling around in the room. The desk was small, and there was an internet box hanging on the wall under the desk, which could be easily kicked by feet.
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Guest User
2 Queen Beds Room
Stayed in Mar 2025
Family
1 review
7.0/10
Posted on May 10, 2025
The hotel is very clean and the staff are very friendly.
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Sergei
King Room
Stayed in Jul 2024
Couples
67 review
9.5/10
Amazing
Posted on Aug 19, 2024
Great new hotel! Breakfasts are ok, rooms are clean. Staff is 4, not the friendliest, all liquids in the room ran out, had to ask for refills
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Guest User
2 Queen Beds Room
Stayed in Jun 2024
Travel with friends
66 review
7.5/10
Posted on Jul 20, 2024
Although it is in the city center, it feels a bit remote and gives people a feeling of being unsafe.
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Anonymous User
King Room With Tub-Mobility/Hearing Accessible
Stayed in Oct 2023
Business travelers
56 review
9.5/10
Amazing
Posted on Dec 17, 2023
The location is relatively remote, there are few surrounding facilities, the breakfast is very simple, and the service is pretty good
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Guest User
2 Queen Beds Room
Stayed in Jul 2023
Solo travelers
5 review
7.0/10
Posted on Sep 16, 2023
This hotel is located in a black area, and the surrounding area is very desolate and rundown. The hotel itself is quite good, clean and tidy. It was during breakfast that the staff closed the stall before it was time.
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Guest User
Room, 2 Queen Beds, Accessible (Roll-In Shower)
Stayed in Jul 2023
Other
7 review
10.0/10
Outstanding
Posted on Nov 6, 2023
This hotel is near Cleveland Medical College and Cleveland Clinic. The hotel is relatively new, parking is convenient and free. I stay here every time I come to Cleveland.
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Dadahaomianbao
2 Queen Beds Room
Stayed in Dec 2022
Business travelers
124 review
10.0/10
Outstanding
Posted on Feb 2, 2023
The location is very good, there are places to eat around, and there are also Italian supermarkets, which are more convenient for shopping and eating. When I went there, it was snowing heavily in Cleveland, but the traffic was relatively good and there was no congestion.
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yinhuilou
King Room With Tub-Mobility/Hearing Accessible
Stayed in Jun 2023
Solo travelers
42 review
9.0/10
Great
Posted on Jul 26, 2023
The hotel is located between downtown and Western Reserve University. The surrounding area is average. The hotel's internal facilities and sanitation are pretty good. Breakfast is average for a hotel of this caliber.