Cleveland Marriott Downtown at Key Tower

Exceptional location with great views of downtown and the lake. On site dining was good, but there was also a variety of restaurants within walking distance. We also took advantage of the concierge lounge which offered excellent snacks, breakfast, appetizers at the dinner hour.

Another great experience at this property. The hotel is located downtown and within walking distance of many attractions and eating establishment. While the hotel offers valet parking, I opt for self parking in the underground garage connected to the hotel. The hotel common areas are specious, well maintained and clean. Each staff member I interacted with at the front desk was stellar. I really want to give a shout out to Mary. She has assisted my during multiple visits and always goes above and beyond to foster the best guest experience possible. The rooms are quiet and clean. While nice, they are a bit dated and could benefit from an upgrade. The fitness facility is spectacular and the members lounge never disappoints. Thank you fro an enjoyable stay. Review Below From Nov 20223 Stay: This is my ‘go-to’ Marriott when staying in Cleveland. The property is located downtown, easy to get to, and within walking distance of many attractions. Parking is located right across the street for those wishing to self-park. I used the mobile app to check in. I also used the app’s chat feature to request a room on a lower floor. After a few minutes, a staff member responded indicating that would not be a problem. When I arrived at the hotel, I discovered my room had been upgraded, I suspect due to member status. While the rooms are a bit dated, they are spacious and quiet. The member’s lounge is fantastic and always looked after, I am sorry I have forgotten her name, but I do want to give a shout-out to the older woman working the front desk who assisted me with some questions. This is the second or third time I have interacted with her while staying at this property and every encounter has been stellar! She provides top-notch customer service, goes out of her way to address all questions and concerns, and truly makes you feel like she cares about you. I will make sure to get her name on my next visit as she certainly deserves recognition. The only criticism I have is the lobby/front desk area. I am not sure who designed it, but they certainly gave no consideration to the sheer volume and sensory overload it causes. The only time it is not loud and hectic seems to be the middle of the night.

We loved the Cleveland Marriott at Key Tower. It is a beautiful full service hotel that is very convenient, clean and safe. Everyone at the front desk was extremely pleasant and helpful. The room had a great view of Lake Erie. The bed was really comfortable. This will be our go-to place in Cleveland from now on.

We stayed over Labor Day weekend. The first night (Friday), our room felt a little warm, but it was manageable since the weather outside was cool. The next morning, I went to the front desk to report that our air conditioning wasn’t working. The woman I spoke with took my name and room number and assured me it would be taken care of. However, when we returned that evening, nothing had been done—the room was still uncomfortably warm. I went back to the front desk and spoke with a different agent, Kahlia. She immediately picked up her radio, contacted an engineer, and arranged for a new room. Within minutes, our belongings were moved and everything was set. It was disappointing that the issue wasn’t handled earlier, but Kahlia’s professionalism and responsiveness turned the situation around. Her excellent service made a big difference in our stay.

Loved the hotel and loved the service even more! Darrius was super helpful and Rodney waited on me for breakfast! When we come back I’m asking for Rodney personally. Him and Darrius helped me find a spot in the Pavilion that was near a plug so I could work on my laptop