Fidelity Hotel

Stunning rooms and great location. Just sorry that our room was not serviced even though we requested it 3 times.

I can’t say enough wonderful things about the Fidelity Hotel. Having lived in Europe for many years and traveled extensively between there and my home in America, I can honestly say this hotel is in a league of its own. It has such a chic, European charm — elegant yet quaint — and the staff are some of the warmest and most accommodating I’ve ever encountered. After driving through four states in terrible weather from Connecticut to purchase a vehicle, I arrived exhausted, hungry, and unsure where to park. Chloe at the front desk was incredibly patient and kind, immediately putting me at ease and helping me get settled. Check-in was smooth, and I was able to make it to the restaurant just in time for a much-needed meal and martini. At the bar, Wendell was an absolute delight — personable, professional, and a true mixologist. Having been a server and international wine broker myself, I simply told him what I was in the mood for, and he crafted the perfect drink. It was exactly what I needed after such a long day. I don’t usually order burgers or fries, since my stomach fills up fast and eat mainly protein/veggies to recharge my body with the nutrition it needs— and I’m so glad I did! It was one of the best I’ve ever had — even better than the ones people rave about in Southern California (sorry, In-N-Out!). Thank you to the entire team at the Fidelity Hotel for turning what started as a stressful day into a relaxing, rejuvenating experience. Because of your care and hospitality, I was able to unwind, enjoy a great meal, and recharge before exploring downtown and completing my drive home. I can’t wait to return!

We come to Cleveland yearly for a study we are doing at the Cleveland Clinic. We love the city, and we try to stay somewhere different every year. We found this hotel on ******* at a very reasonable price and later found out that it is Ohio’s only Michelin Key hotel. The hotel is in the old Fidelity building just around the corner from the main tourist street, Fourth Street. The front desk were very helpful, friendly and accommodating, no problems. The decor of the lobby was beautiful, plenty of places to sit, relax and have a drink. The rooms are medium in size and very pretty as well. The large bed was very comfortable. The bathroom is small but nice and clean. The shower is to die for. The water pressure is amazing…not at all like hotels in California where we come from. I guess no water shortage here. The toiletries are great, as well. We didn’t have much of a view. We looked out to the roof of a parking garage and some dumpsters on the street. But we were downtown, so no big deal. There is a large safe that will fit a laptop. And they did have a nice selection of local beers and wines in the cupboard. Rooms and hotel staff, definitely a 5/5. We ate breakfast at the restaurant both days we were there. The food was great, the avocado toast was very good. And the yoghurt bowl was delicious as well. A few things that would have made our stay a little better: 1. There was no water in the rooms. I asked downstairs and they had no water in the rooms because they said they are trying to minimize plastics. They said I could go to the bar and ask for water, so I did. They gave me a small glass filled with water, which I took back to the room. She said I could refill the glasses at the gym on the third floor, which we did. This is a bit inconvenient. It would have been nice if each floor had a water station like other high-end hotels. Or maybe water in a carton like other hotels we’ve been to. 2. Service in the restaurant was quite slow and a little inattentive, even when very few people were in the restaurant. I had asked for salt and pepper for my avocado toast, and it didn’t arrive until I was almost finished with my meal. Furthermore, I had to walk to the kitchen twice to find my server for coffee refills. And the eggs on top of my avocado toast were cold, I guess they were sitting on the counter for a while before they were brought to me. The hotel is new, only nine months old, so maybe with time they will perfect the little glitches. We would definitely stay here again, especially at the price we got the room for.

Very friendly and helpful staff warm greeting room was nice a little small well appointed dont miss the on site restaurant I had the cod with a corn mushroom sauce it really turned my day around good walking lots of places nearby

Really lovely hotel with vintage style decor in the lobby and rooms. I appreciated the little amenities found in the room - an umbrella, nice robes in the closet, a clothing steamer, comfortable bed, a big tv with all the apps. The staff was really nice and it was an overall wonderful stay.