Fairfield Inn & Suites Clermont

Made reservations just prior to Hurricane. They could not have been more adaptable in their policies. Despite it being a nonrefundable room they let us out of our contract one day early of our 4 day stay when our electric was restored. They were allowing free pet stays, as well! They even gave some discounts to hurricane displaced parties. Breakfast had a variety. Internet was challenging with a Mac but they gave me tech support. Concerns were a very heavy door into our room and no safety bar next to low (for me) toilet. Room had no pet odors. (The 3 star hotel rating is correct.)

The hotel was clean and incredibly maintained. The staff was also fabulous. I have to shout out Patty at the front desk! She was absolutely outstanding and went out of her way to fix a few issues for us. Beyond grateful there are still people out there like her!

The hotel is getting tired and in need of room renovations. Very expensive for what you get - the other area hotels are a much better value. Breakfast is good with 24 hour coffee. Common areas are clean. Location is good. Staff is friendly and responsive.

Marriott Gold Elite member. Reserved three king suites for three nights. The grounds, lobby and rooms were very clean. The continental breakfast area with waffle, cereal and hot food areas kept tidy and always restocked by the friendly staff woman(failed to get her name). We only encountered a few problems with TV remotes having dead batteries and unable to watch local stations due to the following that flashed on the screen when attempted- “our contract with local stations have expired”! So, only a few cable channels were able to be watched. You are able to connect & input your personal Netflix or YouTube account information- which I would never advise ! Lastly, Because their beds are extremely HARD & having total hip replacements, I inquired if a foam bed pillow topper was available for my bed. A housekeeping supervisor advised a housekeeper would be assigned the task. The staff did come thru, but didn’t even remake the bed. She just rolled it in a ball, placed it inside a plastic bag, then put it on the floor inside our room!! Hmmm!!

Smelled dirty as soon as we entered the lobby, more like cigarette smoke. Furniture in our room was very dusty and old, bed was very uncomfortable, carpet was ugly. The toilet did not flush properly. The room smelled of mildew or mold and I started having sinus trouble. Water stain at the top of the wall all along the ceiling. By the way, the 1990s called and want their bathroom tile back!! We were especially disappointed because the hotel we stayed in the night before in Winter Park was top notch, clean, and modern...FOR THE SAME PRICE!! We would have left but were too tired and only there for 1 night, but will not stay there again.

Great hotel. We travel with our softball team for the weekend and was a good experience. We didn’t stay much at the hotel but they had the room clean the hotel smelled good was easy to come in and out. Friendly front desk. A good snack bar should add some more stuff. Breakfast was good and warm. I will comeback here

I'm the Lead Umpire Evaluator for the FHSAA Softball Tournament. This is the third year that my evaluator crew has spent the Finals week at the Fairfield Clermont. Patti has become a great friend. She takes care of us and goes out of her way to insure that we have what we need for long days at Legends Way Ballfields. (Then when we finally get back to the hotel, she'll find college softball on the TV so we can watch EVEN MORE softball.

Exceptionally clean room with nice cold air con, wonderful front desk staff, good location, nice hot breakfast, small pool. front desk staff was kind enough to give us a late check out based on our unique situation. Would definitely recommend for family or business trip travelers.

Patty is quite possibly one of the GREATEST assets to your company, and represents the brand of Marriot ten fold!!! My fiancé and I stayed 8 nights, getting ready to check out in the morning and honestly never write many reviews. However, her personable & attentive attitude was EXCEPTIONAL and so Absolutely appreciated! She always greeted me with a friendly hello and i really do feel that she does care about the safety, satisfaction and overall happiness of y’all’s guests! We will be back soon! Thank you for such a wonderful stay and making sure we felt right at home, Ms. Patty!!