Mercure Petriolo Siena Terme Spa Hotel
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Mercure Petriolo Siena Terme Spa Hotel

Localita Petriolo Pari, Bagni di Petriolo, Civitella Paganico, Tuscany, 58045, Italy
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Highlights
Free parking
Varied breakfast
Ideal location
Pets welcome
Comfy rooms
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Amenities
Sunbathing area
Indoor swimming pool
Outdoor swimming pool
Hot springs
Sauna
Spa
Massage room
Gym
All amenities
Property Description
Mercure Petriolo Siena Terme Spa Hotel, located in a panoramic location surrounded by the gentle hills of Tuscany and Maremma, is nestled in a pristine nature reserve in the Farma Valley. The property sits just above the baths of Petriolo, which provide thermal water 43 C for the pools of the spa. A paradise perfectly integrated into the natural landscape, ideal for relaxing stays.
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8.5/10
Very Good
Cleanliness8.4
Amenities8.5
Location8.5
Service8.4
All 61 reviews
Surroundings
Airport: Baccarini
(50.2 km)
Train: Civitella Paganico
(22.0 km)
Train: Monte Antico
(23.1 km)
Landmarks: Terme di Petriolo
(660m)
Landmarks: Parco di sculture Kurt Laurenz Metzler
(4.5 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Executive Suite

Has window
Non-smoking
Daily housekeeping
Room Details
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3

Classic Double Room

1 Double bed
Non-smoking
TV
Towels
Daily housekeeping
Telephone
Room Details
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Presidential Suite

Has window
Non-smoking
Daily housekeeping
Room Details
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4

Superior Room

1 Double bed
Smoking Permitted
Daily housekeeping
Room Details
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4

Privilege Room

1 Double bed
Non-smoking
TV
Towels
Daily housekeeping
Telephone
Room Details
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Guest Reviews

8.5/10
Very Good
61 reviews
  • Cleanliness8.4
  • Amenities8.5
  • Location8.5
  • Service8.4
Average for similar properties in Civitella Paganico
Most Mentioned
Review summary
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Staff: Staff are described as friendly, attentive, and professional, providing helpful service and ensuring a welcoming atmosphere. Many guests appreciate the personalized assistance and the overall hospitality, contributing to a positive guest experience.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 17, 2025
Nice resort with the company of black mold. This resort was certainly a spa for everyone. even black mold. after living here for 3 nights i started to cough, thinking it was just a common cold. when my partner joking said that maybe it was the room, we actually found clusters upon clusters of black mold littering the bedsheets. when we brought up the issue with the reception manager all we got in compensation was 1 discounted breakfast and an alleviation of 10 euros worth of city tax. they had the audacity to ask: why we didn’t bring up this issue earlier? but you know, for such an esteemed resort brand were we really expected for our rooms to be a health hazard? our mistake was paying for the entirety of our stay beforehand. secondly, if you have an electric car don’t even think about staying here. their electric car chargers do not work! their website is not updated and the reception knows that it has been an issue, yet it has not been fixed. The closest charger was very far away and it was on a random mountain with no proper roads, if you do not have a jeep-like electrical car do not even think about choosing here. it was so inconvenient.
9‍9‍9‍6‍6
July 25, 2025
室外温泉非常好
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 4, 2025
Don’t even know where to start with this hotel.. should have known it was going to be a horrible experience when we arrived at the hotel and the room was hot. Was told the AC was off and would eventually kick in. Few days passed and the room never changed temp, complained several times and was ignored, a room change to a working AC room would have been nice. Room went uncleaned for 2 days- when I went to the reception to ask for at least a towel swap or a new one I was told it would be a 10 Euros for a kit and 5 for an extra towel? Didn’t know the cleaning service wad not included with my stay, apparently that’s a new thing. No water refills to the room either. Each additional bottle beside the initial 2 are 1.50 EU. Do not expect a microwave or anyone to go out there way to make your stay comfortable it seems like it’s too much to ask for even though I booked a 5 day stay. Outdate TVs and smelly spa area, honestly you’re better off going somewhere else than booking your stay here, would not recommend. I normally don’t even do reviews but this place took is just a tourist trap.
H‍e‍l‍e‍n‍a
July 19, 2025
The balcony was full of birdnests and birdpoop
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 1, 2023
Nice hotel, spacious conected rooms for family with kids, nice view, very friendly staff and service, very tasty Fiorentina stake, good value for money, spacious parking..easy to conect to the higway, would upgrade the brekfast area…..
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 22, 2025
Purtroppo siamo rimasti molta male dalla poca professionalità del personale della reception. Infatti nonostante una mail di conferma da parte nostra di accettazione del preventivo inviato dalla Sig.ra Benedetta, , non avendo ricevuto risposta, abbiamo chiamato la struttura più volte senza esito. Solamente la sera prima della partenza finalmente ci risponde un uomo al quale non risultava nessuna prenotazione a nostro nome....e a suo dire ci dovevano ricontattare dopo aver chiarito il mistero con la collega, ma non è successo! Peccato per le vacanze rovinate.......
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 22, 2025
Abbiamo soggiornato qualche giorno nella settimana di Ferragosto in questa struttura e devo dire che siamo rimasti nel complesso molto soddisfatti. Hotel a basso impatto ambientale in una cornIce di verde davvero rilassante, forse un pò agè ma davvero ben tenuto soprattutto per i materiali di pregio utilizzati nella sua costruzione. Marmo, legno, grandi spazi caratterizzano gli interni dell'hotel con camere davvero grandi e confortevoli. Dotato di Spa ben organizzata con piscine interne ed esterne, alcune rifornite direttamente dalla fonte termale di Petriolo. Bellissima la terrrazza dove fare colazione a strapiombo sulla vallata e ottimo il ristorante per i vostri pranzi e cene. Una nota di merito particolare va al personale davvero gentile e disponibile che, nonostante l'assenza di alcuni colleghi in malattia, ha fatto squadra riuscendo a sopperire, con non pochi sacrifici, alla mancanza dei colleghi assenti. Un ringraziamento particolare va a Tiziana del Centro Massaggi che con sapienti mani ci ha regalato momenti di assoluto benessere, a Francesca ed Archimede del ristorante molto gentili e disponibili, a Giacomo e Robert della Reception pronti ad accogliere ed esaudire le nostre richieste, allo Staff delle pulizie sempre attento ed infine un plauso speciale al Direttore Claudio Carboni che ha gestito brillanemente usa situazione difficile, vista la carenza di personale, mettendosi lui stesso in prima linea alla guida del suo staff. Le potenzialità della struttura sono notevoli e forse non sfruttate al meglio ma sono sicura che la dedizione che ho percepito e altre risorse permetterà a questa struttura di spiccare il volo. Il mio parere è davvero positivo e se potessi dare un consiglio alla Proprietà dell'hotel direi di non lasciarsi scappare nessuna delle risorse presenti che ho conosciuto durante il mio soggiorno perchè una dedizione e un sacrificio tali per il proprio posto di lavoro è davvero difficile da trovare
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 18, 2025
La location è molto bella,camere belle ,sala ristorante e SPA ottime . La ristorazione è di alto livello grazie alla presenza in cucina dell'executive chef Maurizio ,noto per aver lavorato in stellati di alto livello. La mancanza di personale fa sembrare tutto un po' poco professionale. La struttura ha molta potenzialità ,la gestione invece è da migliorare.
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Services & Amenities

Indoor swimming pool
Outdoor swimming pool
Hot springs
Spa
Gym
Bar
Billiards room
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
2 Swimming pools
Indoor swimming pool
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Activities
Facilities for children
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 11:00

Front desk hours: 24/7

Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineContinental
StyleBuffet
AgeFee
Adult
Buffet:€14.00 per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestFree

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash
Certification Details
License number: IT053008A1Q6NNAKI2

Property Description

  • Opened: 1978
  • Renovated: 2008
  • Number of Rooms: 78
Phone:+39-0577-1607378
Email:hb666@accor.com
Mercure Petriolo Siena Terme Spa Hotel, located in a panoramic location surrounded by the gentle hills of Tuscany and Maremma, is nestled in a pristine nature reserve in the Farma Valley. The property sits just above the baths of Petriolo, which provide thermal water 43 C for the pools of the spa. A paradise perfectly integrated into the natural landscape, ideal for relaxing stays.

Frequently Asked Questions

What’s the cancellation policy at Mercure Petriolo Siena Terme Spa Hotel?

The cancellation policy at Mercure Petriolo Siena Terme Spa Hotel depends on your room type and booking terms.

What are the check-in and check-out times at Mercure Petriolo Siena Terme Spa Hotel?

Check-in at Mercure Petriolo Siena Terme Spa Hotel starts from 15:00, and the standard check-out time is by 11:00.

Is breakfast available at Mercure Petriolo Siena Terme Spa Hotel?

Yes, Mercure Petriolo Siena Terme Spa Hotel provides breakfast. Options include Continental.

Are pets allowed at Mercure Petriolo Siena Terme Spa Hotel?

Yes, pets are allowed at Mercure Petriolo Siena Terme Spa Hotel, but it’s recommended to contact the property directly to confirm.

How do I get to Mercure Petriolo Siena Terme Spa Hotel from the nearest airport?

The nearest airport is Baccarini, located about about 43 mins from hotel by car (50.2 km) away.

About This Property

Nearest AirportBACCARINI
Distance to Airport50.23KM
Nearest Train StationCivitella Paganico
Distance to Train Station22.03KM
Average Price FromEUR122
Hotel Star Rating4