The Alana Hotel and Conference Sentul City by Aston

The Alana Hotel and Conference Sentul City by Aston Reviews

The Alana Hotel and Conference Sentul City by Aston

Jl. Ir H Juanda No.76, Citaringgul, Kec. Babakan Madang, Citaringgul, Babakan Madang, Bogor Regency, West Java, 16810, IndonesiaSee Hotel Details
The Alana Hotel and Conference Sentul City by Aston
The Alana Hotel and Conference Sentul City by AstonThe Alana Hotel and Conference Sentul City by AstonThe Alana Hotel and Conference Sentul City by Aston
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Guest Reviews

9.2/10
Great
59 review
Verified reviews
Location9.3
Amenities8.7
Service9.3
Cleanliness9.5
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All reviews(59)
Positive reviews(59)
Reviews with photos/video(22)
Awesome stay(17)
Great service(17)
Clean and tidy(12)
Awesome rooms(11)
Great location(9)
Delicious breakfast(5)
Hana Jastiawan
Deluxe Room
Stayed in Jun 2025
Family
8 review
10/10
Outstanding
Posted on Jul 27, 2025
was nice staying here! good food and good hospitality as well!
Anonymous User
Deluxe Room
Stayed in Feb 2025
Family
3 review
9.0/10
Great
Posted on Apr 1, 2025
The location of the hotel was strategic, near Ah Poong market and the Aeon Mall Sentul. The room was spacious and clean. The buffet breakfast also provides lots of different variety.
Response from Property: Dear Valued Guest,Warmest Greetings From The Alana Hotel & Conference Center Sentul City!!Thank you for your kind review! We're delighted to hear that you enjoyed our strategic location, spacious and clean rooms, and the variety of options at our buffet breakfast.Your positive feedback means a lot to us, and we look forward to welcoming you back for another great stay.Warm regards,Management
Suadrif
Deluxe Room
Stayed in Jan 2025
Business traveler
22 review
9.0/10
Great
Posted on Feb 23, 2025
The room was clean, breakfast with a good selection of spreads and excellent hospitality. I enjoyed the freshly fried donuts. Coffee is available at an additional cost, but the price is reasonable.
Response from Property: Dear Suadrif,Warmest Greetings From The Alana Hotel & Conference Center Sentul City!!Thank you for your kind review! We're delighted to hear that you enjoyed your stay, from the clean room to our breakfast selection and hospitality. It's great to know that our freshly fried donuts were a highlight for you! We appreciate your feedback on the coffee pricing and are glad you found it reasonable. We look forward to welcoming you back for another wonderful stayWarm regards,Management
Guest User
Deluxe Room with Pool View
Stayed in May 2025
Family
17 review
8.0/10
Very Good
Posted on Jul 1, 2025
Nyaman
Anonymous User
Deluxe Room with Pool View
Stayed in Dec 2024
Family
7 review
9.0/10
Great
Posted on Jan 28, 2025
Service is good, deluxe room with pool view is best choice, breakfast is also very good.
Response from Property: Dear Valued Guest,Warmest Greetings From The Alana Hotel & Conference Center Sentul City!!Thank you so much for your kind words and the amazing star review! We're thrilled to hear that you had a great experience with us. Your feedback means the world to our team and motivates us to continue delivering the best service.We look forward to welcoming you back in the future!Warm regards,Rama Adiputra | Front Office Manager
enzelina
Deluxe Room
Stayed in Nov 2024
Family
7 review
10/10
Outstanding
Posted on Dec 8, 2024
Great location especially to ah poong market and had a bridge direct to ah poong by 2 min walking distance
Response from Property: Dear _GG394861,Warmest Greetings From The Alana Hotel & Conference Center Sentul City!!Thank you for your review! We're glad you enjoyed our hotel's great location and the convenience of being just a short 2-minute walk to Ah Poong Market via the direct bridge.It's wonderful to hear that this added to your experience.We hope to welcome you back soon for another enjoyable stay!Warm regards,Management
Gita
Deluxe Room
Stayed in Apr 2024
Family
1 review
7.5/10
Posted on May 12, 2024
A bit dissapointed as we booked deluxe room which has open-air bathtub (showing on the application) but there's no bathtub actually for the deluxe.. I'm asking the hotel staff why the room hasn't a bathtub while on the application we saw even for deluxe, they told that bath tub is on Suite room only & the wrong information on the application.. Hi Trip.com please update that hotels details on application, give information clearly & correctly, do not fraud! The others are good. Hotel staffs are friendly, clean & spacious room, good facility & kids friendly..
Response from Property: Dear Gita,Warmest Greetings From The Alana Hotel & Conference Center Sentul City!!Thank you for sharing your feedback, and we’re truly apologize for the confusion regarding the bathtub in the deluxe room. We understand how frustrating it can be when information doesn’t match expectations, and we’ll definitely work with Trip.com to ensure that the details are updated and accurate for future guests. We’re glad to hear you had a positive experience with our staff and facilities, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide a more seamless experience for the future.Warm regards,Management
Hari
Deluxe Room
Stayed in Feb 2025
Family
1 review
9.0/10
Great
Posted on Mar 9, 2025
Clean,convenient dan enjoyable. Good service from hotel staf
Response from Property: Dear Hari,Warmest Greetings From The Alana Hotel & Conference Center Sentul City!!Thank you so much for your kind words and the amazing star review! We're thrilled to hear that you had a great experience with us. Your feedback means the world to our team and motivates us to continue delivering the best service.We look forward to welcoming you back in the future!Warm regards,Rama Adiputra | Front Office Manager
Anonymous User
Deluxe Room
Stayed in Sep 2024
Family
360 review
10/10
Outstanding
Posted on Oct 6, 2024
Rekomen hotel sentul, kids friendly, bagus fasilitasnya, booking di trip dapat promo menarik, yukk booking disini
Badjoe
Deluxe Room
Stayed in May 2025
Business traveler
1 review
9.5/10
Amazing
Posted on Jun 13, 2025
Great services by their staffs
Response from Property: Dear Valued Guest,Thank you so much for your kind words!We’re truly delighted to hear that you were pleased with the service provided by our staff. Your appreciation means a lot to the entire team and motivates us to continue delivering excellent hospitality.We look forward to welcoming you back to The Alana Sentul City in the near future!Warm regards,Rama Adiputra | Front Office Manager
Vincent
Deluxe Room with Pool View
Stayed in Jun 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Aug 9, 2024
room was clean, close to Sentul Convention Centre and we had a pleasant stay!
Anonymous User
Deluxe Room
Stayed in Nov 2023
Couple
1 review
7.5/10
Posted on Dec 22, 2023
No jogging spaces Breakfast is so so No jacuzzi Amenities less
Response from Property: Dear Valued Guest,Warmest greeting from The Alana Sentul City!Thank you for staying with us and shared your feedback.We regret for the inconvenience that our facilities not as you expected. We are really appreciated to get new input from the guests that makes us grow in the future.Best regards,Benny IrnaldyGeneral Manager
Anonymous User
Deluxe Room
Stayed in Aug 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Oct 10, 2024
My stay was wonderful, and I really love their breakfast
Guest User
Deluxe Room with Pool View
Stayed in Oct 2024
Family
1 review
10/10
Outstanding
Posted on Dec 3, 2024
Very recomended for kids
Response from Property: Dear Guest,Warmest Greetings From The Alana Hotel & Conference Center Sentul City!!Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us. Your feedback means the world to our team and motivates us to continue delivering the best service possible.We look forward to welcoming you back in the future!Warm regards,Management
Guest User
Deluxe Room
Stayed in May 2025
Family
1 review
8.0/10
Very Good
Posted on Jun 23, 2025
Good Hotel
Response from Property: Dear Valued Guest,Warmest Greetings From The Alana Hotel & Conference Center Sentul City!! Thank you for your kind review!We’re glad to know you had a good experience with us.We look forward to welcoming you back to The Alana Sentul City soon!Warm regards,Rama Adiputra | Front Office Manager