Best Cimenyan Hotels

"The access road to the hotel was quite surprising, as the location feels very remote and far from main areas. At first, it raised some doubts, but upon arrival, the concept of the hotel as a hidden getaway became clear. The property and parking area are spacious, and the cool, windy atmosphere is definitely a positive aspect. That said, the room experience did not fully align with the price point or the expectations of a four-star hotel. The deluxe room felt rather small, with very limited space for praying. Several basic details were also missing or poorly maintained: a broken bedside table that was only available on one side, no toothbrush cup or hand soap in the bathroom, and an overall interior that felt dated, with peeling paint visible in several areas, including the room door. The door lock also did not feel particularly secure, which affected comfort. When I raised these issues and requested a room change, the front desk staff responded promptly and moved me to a better room. This quick response is appreciated. However, the explanation given suggested a lack of internal coordination, particularly between housekeeping and the sales team, which ideally should be better managed. On the positive side, the Wi-Fi connection was fast and reliable. Dinner at the restaurant was acceptable—nothing outstanding, but satisfactory. There are limited activities available for adults, and due to the hotel’s secluded location, guests should plan their own transportation. Ride-hailing services and taxis are available, but waiting times can be longer because of how hidden the hotel is. Overall, the hotel offers a calm environment, a large property, and pleasant weather. However, in terms of room size, basic amenities, and interior condition, the experience feels closer to a 3.5-star hotel rather than a full four-star standard. With better room maintenance and attention to small but important details, this hotel could significantly improve the guest experience."

"The hotel provides excellent service in every aspect. All the staff are being very nice, friendly, and helpful from the very start we came until we left the hotel. In addition, I took a note about the water when having a breakfast, the next day the representative approached me and showed some gratitude for filling the survey and gave me complimentary cake. It was the cake I love that I mentioned before. Thank you to Mr. Lucky & all the F&B staff for the nice gesture. And for the hotel itself, the atmosphere, location, food - everything was great! Will definitely come back another day. Keep up the good work! 😊"

"I have seen Valley Resort very often on the application but only now have I had the chance to staycation here, I regret not doing it yesterday... Valley Resort is amazing."

"Thank you for the pleasant stay! It was such an amazing experience and we really enjoyed the moments. First of all, the staff was very kind, friendly and helpful. Terrific customer service! We were welcomed with such a nice romantic vibe in the room and also a cute note from the housekeeping team on the mirror. Room was very clean, tidy and perfect location for an amazing view! Love the huge couch by the window btw :) But, there is also some issues that I want to raise. Firstly, we ordered in room-dinning but, there was no dining table provided. I went to several hotels and ordered in room-dining and they will always provide a table / trolley table at least to let us dine in the room. But, this was the first time I had this experience. The waiter left the foods on the study desk. But, we can’t dine on where the study desk was because, there was only one chair available. That’s why we had to moved the heavy table to be closed to the huge couch. I asked for the trolley table but, apparently they can’t let us use it. Secondly, the soup was cold. Which was very disappointing :( I ended up just had a couple of spoons and can’t take it anymore. Well, I guess those were the minus part of my stay. But, overall we enjoyed our stay there. Ah, one more thing! The angus steak balsamic juice was the best dish! Very worth to try!"

"The location is quite quiet and can quickly get to Dago... It is worth considering that staying at this hotel involves climbing a lot of stairs, so for those bringing elderly people, it is worth considering again. The lift is unique... Overall, if you are solo or a young person, it is highly recommended because the place to stay is simple and unique."

"The location is Ok. My first time here in Dago. It is located beside pesantren and mosque. You can hear the people recites alquran and also azan. I booked 2 rooms here next to each other facing the pool/garden. I believe that Dago Heuvel has been there since many many years. The properties is pretty from the outisde, but inside. It was a bit disappointed. Understand that the price we paid was low and it came with breakfast. But I di believe that the properties need to have good maintenance inside the room especially the toilet. The water pressure at the toilet and bidet, oh my god it was very low pressure. We experienced a hard time to flush the toilet, we thought that it was broken. We tried and tried, hustle to get all the poops goes in. Please fix the flush and do maintenance at both of the toilets. We dont care if there is a bit dirty on the duvet, comforter or shower and also crack at most of the walks. But no excuse on the toilet. You have such a beautiful view overlooking Intercontinental hotel and etc, please improve on the toilet ya. The breakfast is Ok. Bed is comfortable but pillow was very thin but no problem on that. Ok that’s all Thanks"

"Overall nyaman disini. Clean, nice room. breakfast is only a choice,not a buffet. the room is not bad,although there are no chairs."