Rezen Select Qiandao Lake Central Dock Reviews

Response from Property: 【酒店中餐厅性价比高，品千岛有机鱼吃农家】Dear guest, hello! The hotel public area and guest rooms are non-smoking areas, but guest rooms are private spaces that we find difficult to monitor. At the same time, we also regularly clean the air conditioning filter. October is the season of alternating hot and cold. As the hotel has central air conditioning, it cannot meet the function of turning on both hot and cold at the same time. When you checked in, the hotel was still cold air without switching, and the temperature was cool that day. Many guests reported it was cold and turned it off. If you reported that the room was hot, the staff immediately sent you an electric fan to relieve it and turned on the air conditioning for fresh air. In future work, we will also find more suitable adjustment plans to meet the needs of more guest.

Response from Property: Dear guest: Hello! Thank you for staying at Qiandao Lake Licheng Ruixuan Hotel and sharing your stay experience. Your five point positive review is the best recognition of our work. Welcome to the beautiful Qiandao Lake again. Wishing you a happy life!

Response from Property: 【高鐵站到酒店有直達的巴士】親愛的客官，您好！酒店位於千島湖旅遊度假人氣最旺的南景路魚街，交通地段優越，千島湖高鐵站出站後，可乘坐酒店穿梭巴士002路，直達到酒店後大門下車（麗呈睿軒站），票價15元/人。酒店配套中餐廳、包廂，會議室，24小時前台，洗衣房，健身房、小童遊玩區、室外小童嬉水池等服務設施，擁有地上地下停車場，住店客人前台掃碼免費停車。步行湖邊10分鐘左右，距中心湖區碼頭五分鐘車程，10分鐘內夢之島、時光隧道、千島湖植物園、月光島、夜遊景點都可便利抵達，周邊餐飲、超市、影院、湖邊排檔配套。

Response from Property: Dear guest: Hello! Thank you for staying at the Licheng Ruixuan Hotel in Qianniaohu. It is a great honor to meet you. Thank you for your sincere and beautiful affirmation. Wishing you a pleasant journey!

Response from Property: Dear guest, thank you for staying at the LICHENG RUIXUAN HOTEL in Diandao Lake .At the same time,you are welcome to come to Qiandao Lake again.Wish you a happy life!

Response from Property: [There is a direct bus from the high-speed rail station to the hotel] Dear guest, hello! We are very sorry to bring you an unpleasant stay experience. We are located in the hotel boutique group on Nanjing Road. We are not a B&B. Several hotels in the park are boutique mid-range hotels of different brands. Regarding the stains on the wallpaper in the room that you reported, we have done a lot of cleaning work in the early stage. However, due to the problem of the wallpaper material, we have not yet found a cleaner that can completely remove the stains. We will continue to find solutions. In addition, we have also informed the front desk about the license plate issue you reported, and have not received similar issues. If a hotel guest is charged a parking fee, please contact the front desk and the fee can be refunded. In short, we apologize for not being able to give you a satisfactory experience, indicating that we still have a lot of room for improvement. Wish you a happy life!

Response from Property: [There is a direct bus from the high-speed rail station to the hotel] Dear guest, hello! Xiaoxuan is very surprised and sad to receive your feedback. We are very sorry for bringing you an unpleasant stay experience. We immediately investigated the issues you reported, but each department did not receive feedback on the relevant issues. Xiaoxuan Family actively handles the opinions raised by guests. During the National Day, our hotel offers more than 30 varieties of breakfast, including noodles, wontons, steamed buns, fried noodles, fried rice, fried eggs, fried dumplings, sausages, bacon, corn, tofu curds, sweet potatoes, pumpkins, fried dough sticks, seasonal vegetables, cakes, Toast, bread, milk, soy milk, vegetable salad, 3 fruits, 3 porridges, 3 side dishes, etc. The varieties are constantly changing every day to try to meet the diverse needs of guests. Regarding the mentioned guest room hygiene and guest communication issues at the front desk, we have reported them to the relevant departments for self-examination, and if any are correct, they will be encouraged. In any case, we are still very grateful for your many questions and opinions. We are also in the process of self-examination. Your negative review is like a wake-up call, reminding us to always pay attention to every detail of our service. We also hope that you can get in touch with us to communicate more details and help us improve. Welcome to the beautiful Qiandao Lake again if you have the opportunity. I wish you a happy life!

Response from Property: [There are new energy vehicle charging piles in the hotel’s underground garage] Dear guest, hello! Thank you for choosing Xiaoxuan as your destination among the many hotels in Qiandao Lake. We apologize for not being able to bring you a perfect stay experience. We are a 4-diamond hotel. All hotel information and services are publicly displayed on the website, offering different room types and room rates for customers to choose from. You are staying in one of our family rooms. This price includes a Xin'an fish head family package of 258 yuan. In the National Day market price, excluding meals, there are only more than 800 guest rooms in a family room. Our most common room type is also The price is nearly 800, which is very cost-effective. The hotel was renovated in 2019. After 5 years of operation, there are signs of time. We are constantly adjusting and improving the hotel's facilities and services, such as laundry rooms, children's entertainment areas, etc. We have never stopped on this road. There are winds and rains along the way, scenery along the way. What we want during travel is to get more happiness. Xiaoxuan hopes to enhance communication with all guests and understand more guests' needs, so as to continuously improve all aspects of the hotel. Thank you for your choice, Xiaoxuan wishes you a happy life!

Response from Property: [Enjoy travel consultation and agency services upon check-in] Dear guest, hello! After receiving your feedback, Xiaoxuan feels very guilty and sad. We are very sorry that we could not give you a pleasant stay experience. Regarding the issue you mentioned, we called for monitoring as soon as possible, and we were very surprised. We made this "simple mistake" and it was really inappropriate. The hotel delivered toilet seats to the rooms that day, but one of the employees forgot to knock on the door. This problem has prompted the housekeeping department to strengthen the service standard operation and emphasis on new employees and provide daily supervision. In short, this is a dereliction of our work and we apologize to you again.

Response from Property: [There is a direct bus from the high-speed rail station to the hotel] Dear guest, hello! Seeing the comments and displeasure on the screen, Xiaoxuan felt even worse. As soon as I received the message, I immediately reported it to relevant departments and scenic spots for investigation. However, none of the messages you mentioned have been received. If so, Xiaoxuan will follow up as soon as possible. It makes you so angry. Regardless, we are deeply sorry and sorry for your unpleasant experience. The sailing center leisure package provided by the hotel is recommended for self-driving guests. The front desk will also remind guests. The website also explains that it is a hotel guest experience ticket. The hotel does not make any profit, it is just to give benefits. The project includes kayaking + water Slide + water rock climbing + water magic carpet + outdoor swimming pool, the staff will introduce the project to you when you arrive at the scenic spot. For the package project, kayaking is on the big lake, and the other four projects are in the leisure pool, which is divided into two areas for people and children. It is impossible to carry out these projects in the cage. According to the feedback from the staff of the scenic spot, you arrived at the scenic spot around noon. The weather was hot at that time and there were not many tourists. The reception you received was very attentive and profound. Regarding your problem of not being able to get a taxi on your return trip, we understand your situation and mood at that time. If we can provide feedback to the scenic spot or hotel at that time, we will seek help for you in time and solve problems for guests. This is what the Xiaoxuan family is most willing and happy to do. , we will not stand idly by. You reported that using the hotel's fish head coupons is more expensive than the original price, which Xiaoxuan really cannot understand. For Ctrip VIPs, the hotel will give you an 80 yuan fish head discount coupon. How can a fish head of the same size be more expensive than the original price? We hope that if guests encounter problems during their stay in the hotel, they can report them to Xiaoxuan in time, and Xiaoxuan will follow up and deal with them, so as not to take the misunderstanding out of the hotel. From the guest's perspective, if the problem is not properly handled, it will not be done to itself. No matter what, it's not worth it to get angry and hurt your body. In short, if you have a bad experience, "if you have to correct it, if not, we will encourage you". We will also reflect on the areas for improvement. wish you a happy life!

Response from Property: [There is a direct bus from the high-speed rail station to the hotel] Dear guest, hello! We are very sorry that we could not give you a satisfactory check-in experience. Regarding your feedback, we have passed it on to the relevant departments for review. The hotel is a Ctrip Four Diamond, high-end boutique hotel. It was renovated in 2019 and has been in operation ever since. During the development of the hotel, we have continuously adjusted and improved the hotel's facilities and services based on guest needs and market trends to improve guests' stay experience. . The opinions of guests are the direction and motivation for us to move forward. If there are any, we will change them, and if there are none, we will encourage them. Xiaoxuan's family has been working hard and never stops on the road of striving to satisfy more guests. I wish you a happy life!

Response from Property: [There is a direct bus from the high-speed rail station to the hotel] Dear guest, hello! We are honored to stay at Qiandao Lake Licheng Ruixuan Hotel. Xiaoxuan deeply regrets that we were unable to satisfy you. Regarding your comments about catering, we have fed back the information to the relevant departments during your stay. With so many diners, it is difficult to adjust the taste. We are also working hard to adjust and update our breakfast and dishes. If you have special needs in terms of taste, you can give us timely feedback to our staff. In short, we apologize for the bad experience we brought you. wish you a happy life!

Response from Property: Dear guest, hello! Thank you for staying at Qiandao Lake Licheng Ruixuan Hotel and taking the time to share your stay experience with us. We are sorry to have brought you a bad experience during your stay. The hotel is also constantly developing. The facilities and equipment you see are what we pay attention to and work hard to adjust, and try our best to meet the needs and expectations of our guests. . Your opinions are the direction for us to move forward. We will also actively change and provide better services without making excuses for ourselves to make up for our shortcomings. I sincerely hope to come back to Qiandao Lake to witness the changes in Xiaoxuan. Xiaoxuan is here waiting for you in the wind and rain. I wish you a happy life!

Response from Property: [Enjoy travel consultation and agency services upon check-in] Good morning, dear guest! Seeing that your review was in the early morning, we feel that you are very concerned about us. We are very sorry that this stay has brought you a bad stay experience. We are deeply sorry and sincerely thank you for your comments and opinions. It is now the plum rain season, and it has been raining continuously in recent days. Xiaoxuan’s home is backed by mountains and forests. It is inevitable that the air in the room will give people some "humidity". As long as the indoor air conditioner is turned on to keep ventilation, it will improve. It is expected that Zhejiang will end the plum rain around July 10. 1. You mentioned that it was very slow to contact the staff to change the quilt. We also checked the surveillance that night. There were 2 rooms and 4 quilts together. From receiving your feedback, the night shift and security personnel of the hotel assisted in changing the new quilt, putting on the quilt cover, and sending the room. It took a total of 18 minutes. After asking you if you have any other comments, we left the room. 2. The quilt you mentioned is very damp. We have confirmed the status of the quilts we have removed. It is not as damp as you reported. It still feels dry. Of course, we attach great importance to the personal feelings of guests. If we do not satisfy you, it is our problem. As long as the guests make reasonable requests, we will try our best to meet them. 3. Xiaoxuanjia is located in Yujie, Qiandao Lake. The location advantage of tourism and transportation is obvious. It is a five-minute drive from the central lake pier. Dream Island, Time Tunnel, Qiandao Lake Botanical Garden, Moonlight Island, and night tour attractions can be reached within 10 minutes. The life and business atmosphere is strong. From the location, it is very convenient for tourists. 4. Regarding the air conditioning noise problem you mentioned, if you feel that the wind sound is loud, you can adjust the wind speed control. In short, we take your feedback seriously and accept it, and do a good job of improvement. We disdain to brush good reviews. Xiaoxuan always believes that the quality and service of the hotel require the cooperation and joint efforts of every partner of Xiaoxuanjia. Of course, it also requires guests like you to constantly give us opinions and suggestions during the operation of the hotel. I wish you a happy life!