"We decided to book here for my 40th birthday. Whilst it was undoubtedly beautiful, I don't think the management was what was required for the cost of the stay. Prior to staying my husband had organised for a birthday cake for the meal for my birthday as a surprise. Upon arrival three separate staff came to ask about details for the cake in front of me despite my poor husband trying to explain it was meant to be a surprise. The room was nice enough, but the shower leaked and it was clearly a recurrent problem as there was mould, which is not what I would expect for the cost of a night there. On my birthday itself, the hotel and staff did nothing at all to acknowledge it, despite the fact they must have known because of the cake and some friends had arranged for a bottle of champagne for me. I'm not saying they have to do anything, but at much cheaper hotels you would at least get something like "happy birthday" written on a plate, or at least have any member of staff acknowledge it. It was just missing the little extras that you would expect of a place of this calibre. There were also minor issues like housekeeping would always come to do our room whilst we were getting ready for dinner, despite the fact we had reservations at the hotel so they would have known when our room would be free. We did raise some of these issues with staff on a couple of occasions but just got a shrug of the shoulders and nobody cared. None of these issues would even merit comment were it not for how expensive the hotel is. Essentially the standards do not merit the price. The actual staff in the restaurants and the pool were great, but it was like the management side was missing. By comparison, we stayed at Lupaia and Reschio as part of this holiday and they were off the scale amazing. This was a similar price/more and disappointing in comparison."

"The hotel is clean and large. The location is actually a bit far from Siena, but the restaurant reviews were so good that I booked it with the idea of eating at Agriturismo for dinner, but it was a weekday in the off-peak season, so I didn't operate it .... If you are thinking about booking, please note this."

"We stopped at the restaurant after visiting the adjacent abbey and hermitage..we were pleasantly surprised by the excellent typical Tuscan cuisine and the friendliness and professionalism of the staff. We definitely recommend it to those who visit these beautiful places and to those who are looking for "feeling good at the table""