Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities8.9
Service9.0
Cleanliness9.4
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All reviews(123)
Positive reviews(23)
Reviews with photos/video(6)
Great location(10)
Awesome stay(9)
Guest User
King Room
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 5, 2025
Great hotel, amazing location!
YJYC0402
Mobility Accessible Two Double Room with Vista and Roll In Shower
Stayed in May 2024
Family
8 review
10/10
Outstanding
Posted on Jun 17, 2024
My first trip to Chicago was perfectly great thanks to LondonHouse. Especially the view from my assigned room was so amazing that I didn't need another rooftop cafe.
Oliver Geser
Two Double Room
Stayed in May 2024
Traveling with friends
8 review
10/10
Outstanding
Posted on Jul 5, 2024
This one had funky elevators but overall great
Yina
King Room
Stayed in Jul 2022
Couple
9 review
10/10
Outstanding
Posted on Aug 29, 2022
10/10 stay. Beautiful view! Great location and absolutely stunning surrounding. Would def stay again
Mianqiuweiba
King Room
Stayed in Jan 2025
Traveling with friends
19 review
9.5/10
Amazing
Posted on Mar 20, 2025
The hotel is located in the Loop area, with a relatively high safety factor.
The location is excellent, close to the Chicago River, and it is very convenient for boat trips. It is very convenient to go to various attractions, whether it is the Magnificent Mile or Millennium Park and the Chicago Art Museum, you can walk there.
The hotel service is OK, and they do not actively provide toiletries, but you can ask the front desk to provide them.
I need to remind you: when choosing a room, it is recommended to choose a room without breakfast. The so-called breakfast is just a $20 coupon for you to go to the restaurant on the first floor, but you can't have a satisfactory breakfast for $20, and you need to tip and pay taxes. The key is: the difference between breakfast and no breakfast is almost enough to book a room without breakfast. The explanation given by the hotel is: the price with breakfast allows customers to cancel the reservation at any time a few hours before check-in, which only gives you the right to cancel the reservation. This is the only unpleasant point of the stay. I stayed for 5 nights and spent nearly 6,000 yuan to buy this breakfast. Although the solution provided by Ctrip is a drop in the bucket, it is more important to be in a good mood when you go out, so I just give up. I hope Ctrip can clearly state the terms and conditions in the product details in the future, and I also hope that the comments can help everyone~
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ChaojiwudixiaoCo
King Room
Stayed in Oct 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Jan 5, 2025
The room is much smaller than the Hyatt next door (I booked this hotel thinking I could walk less to the bridge)
The room is small but exquisite. The service is very good. The location is excellent. There is Starbucks 711 Smash Burger nearby
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penguinqueen
King Room
Stayed in Jun 2024
Family
6 review
8.0/10
Very Good
Posted on Jul 29, 2024
The hotel service is average, the hotel location is very good and convenient.
Need to upgrade the view room, otherwise the room is very small.
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Nanfengmengxi
King Room
Stayed in Jun 2024
Couple
32 review
10/10
Outstanding
Posted on Aug 13, 2024
The location is very good, right by the river, and you can take a boat tour across the street. It takes less than 10 minutes to walk from the hotel to the main attractions. It is safer to live in this place in Chicago, and I don't dare to live in other places
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Jaime M.
Hearing Accessible King Room
Stayed in Dec 2024
Traveling with friends
9 review
9.5/10
Amazing
Posted on Feb 4, 2025
Excellent location and facilities 10/10
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Guest User
Hearing Accessible Two Double Room
Stayed in May 2024
Traveling with friends
11 review
6.0/10
Posted on Jul 30, 2024
The room is small, the view is nice and the facilities are outdated.
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Anonymous User
King Room
Stayed in Jul 2023
Couple
5 review
10/10
Outstanding
Posted on Aug 30, 2023
Excellent location, a historic building, spacious rooms, great service, ideal place to check in
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Guest User
Hearing Accessible Two Double Room
Stayed in Oct 2023
Family
8 review
8.5/10
Very Good
Posted on Dec 5, 2023
Very nice location but expensive for the quality of the hotel. Astronomical supplement to have a nice view.
Breakfast: in fact a ticket to be deducted from the price of breakfast at the bar
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Gantanwunai
King Room
Stayed in Feb 2023
Solo traveler
10 review
10/10
Outstanding
Posted on Mar 6, 2023
The location is good, opposite Trump, belonging to the bustling city center. The hotel service is excellent, all needs can be met. The bed is big, soft and comfortable. The indoor temperature is suitable for brewing coffee. It is very convenient to go to the nearby subway station and bus station.
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Guest User
Mobility Accessible Two Double Room with Vista and Bathtub
Stayed in Oct 2024
Family
7 review
10/10
Outstanding
Posted on Dec 20, 2024
It's pretty good.
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Guest User
Two Double Room with Vista
Stayed in Dec 2022
Business traveler
3 review
9.5/10
Amazing
Posted on Feb 11, 2023
This hotel is the best one in our trip to the United States.
Excellent location, the view of the river view is very good!
There is no option to include breakfast.
Will continue to order when I come to Chicago in the future!