InterContinental Chiang Mai The Mae Ping

The hotel is in a good location, newly renovated, and well laid out. The swimming pool is too small, so swimming is not very comfortable. The gym is very good, and there are free training courses, which are worth participating in. The garden is beautiful and the breakfast is also very good

As an IHG member, this is the worst InterContinental I've ever stayed in! The classic room I booked is a room with single/twin beds. A few months before check-in, I had already requested three things from the hotel via email: I wanted two beds, a quiet room, and no corner room. The hotel replied that it would be arranged and my request had been recorded. On the day of arrival, the hotel arranged a corner room for me, so I returned to the front desk to say that I did not request a corner room. The front desk colleagues said that they had recorded it wrong and thought I wanted a corner room. Then they told us: all other rooms are full, so we have to upgrade to a garden view room and pay an extra 800 quid per night. I said unhappily that I didn't need an upgrade, I just wanted the room type I originally booked, and I had booked a room with a double bed, and now I just wanted a quiet room that wasn't a corner room. Later, the front desk said that they could arrange a twin room next to the elevator for free. I am a person who is sensitive to sound, and the room next to the elevator is not suitable, otherwise I would not have expressed my room request before checking in. My friend who was traveling with me asked whether the room that required extra payment was also next to the elevator, and the colleague at the front desk said yes. Our first impression was that whether we paid extra or not, the room we requested was not met. Moreover, when it comes to problems that can be solved for free, they prefer to ask customers to pay extra, and only ask customers to solve the problem for free if they are unhappy with the problem. This is totally inconsistent with what they said before check-in, that "the guest's request has been arranged". So, if you are sensitive to sound, be careful when choosing this room, as the air conditioner in the room is very loud and noisy. Or if you have these check-in requirements: for example, you want to be away from the elevator, don't want a corner room, and want 2 beds. Even if they have said they will record your needs, they will not fully fulfill them when you arrive, and will ask you to pay more according to your needs afterwards. I've stayed in InterContinental hotels in other places, all of them are up to their hotel grade, but the stay in InterContinental in Chiang Mai this time was super bad 👎👎👎 I will definitely not stay in this hotel again 👎👎👎👎👎👎👎👎

The hotel is in a great location. It takes about 15 minutes by taxi from the airport and 10 minutes on foot to the night market. It is very convenient. The hotel environment is very good. Every time you enter the hotel, you will relax physically and mentally. The hotel staff is very enthusiastic. They will take the initiative to open the car door, carry the luggage, and greet you every time. It is highly recommended!

A very wonderful experience and a very wonderful memory. The hotel is very cozy and comfortable, the staff is very nice and the location is also very good. I will go there again next time!