Namkhong Guesthouse and Resort

房間大 院子大 床不太舒服，沒有空調衹有一個小電扇，沒有洗手間 洗手上廁所洗澡都要走很遠 步驟多了來回走很不方便，Wi-Fi很快，有個大泳池可以玩。出了酒店門口就是711走幾步就是湄公河邊 可以看到老撾。

環境好，帶游泳池，員工友善

此次入住體驗極差，完全不符合預期，具體問題如下： 1. 隔音效果堪憂：昨晚深夜被房間內的老鼠驚擾，無法安睡；同時能清晰聽到隔壁客人的呼嚕聲，毫無私隱感可言，嚴重影響休息質量。 2. 基礎設施故障：公用浴室共三間，其中兩間無法提供熱水，洗漱極為不便；房間內無線網絡信號極弱，基本無法正常使用，給辦公和娛樂帶來極大困擾；房間內有蚊子出沒，叮咬影響休息。 3. 服務響應敷衍：發現問題後第一時間告知前台，希望能得到妥善處理或至少是合理迴應，但前台既未表達歉意，也未採取有效解決措施，僅提供了一盤蚊香草草了事，完全無視客人的實際需求和糟糕體驗，服務態度令人失望。 作為付費入住的消費者，未能獲得基本的舒適居住環境和應有的服務保障，此次體驗非常糟糕，不建議其他遊客選擇這家旅舍。 My stay at this hostel was extremely disappointing and far below expectations. Here are the specific issues: 1. Poor sound insulation: I was woken up by a mouse in the room late last night, making it impossible to sleep peacefully. Meanwhile, I could clearly hear the snoring from the neighboring room, with no sense of privacy at all, which seriously affected the quality of rest. 2. Faulty infrastructure: Among the three public bathrooms, two failed to provide hot water, causing great inconvenience for washing. The Wi-Fi signal in the room was extremely weak and basically unusable, bringing significant trouble to work and entertainment. Additionally, there were mosquitoes in the room, and their bites disturbed my rest. 3. Perfunctory service response: I reported the problems to the front desk immediately after discovering them, hoping for a proper solution or at least a reasonable response. However, the front desk neither apologized nor took effective measures to address the issues, only providing a plate of mosquito coils to dismiss me. They completely ignored the guest’s actual needs and terrible experience, and the service attitude was very disappointing. As a paying customer, I failed to obtain a basic comfortable living environment and the due service guarantee. This stay was extremely unpleasant, and I do not recommend this hostel to other travelers.

酒店環境不錯