Hampton Inn & Suites Chesapeake-Square Mall

ct: I need a refund Good morning dear General Manager or owner, I must say front desk agent Terrell has done everything in his power towards guest recovery, he went as far to make this horrible situation better. Including personally coming to our room with disinfectant spray to get the horrible smell out. Female agent on Friday morning call my room spoke to my wife in error and rudely, said she would call back because she was in confusion, never called back then proceeded to charge my room an additional charge in error. I can see where the hotel needs revenue but when did we start charging guest cards without authorization or consent?? Where is the Hampton Guarantee: there was no brand standards at all in this property!! We have pictures! 1st let me say I am a Hilton brand man, I was an assistant general manager a Connie award winning hotel. I’ve stayed at many Hampton inn chains all over but I have never stayed in anything like this in my life. Let’s first start with I booked the hotel with the amenities for young children in mind because there was an indoor pool and chucks cheese was next door . I was in town for a conference, so this was a great location for something to do for them. Let’s start: The Hampton Inn hotels guarantee is its "100% Hampton Guarantee," which promises that if a guest is not satisfied with their stay, they will make it right. While historically this included a free stay or refund, the guarantee has evolved to focus on staff empowerment to resolve issues, and the core principle is to ensure guest satisfaction. You can invoke it by speaking with a member of the team about any issue you encounter during your stay. The Guarantee: The "100% Hampton Guarantee" was originally an unconditional money-back guarantee if a guest was not 100% satisfied. Current focus: The brand's commitment is now expressed through "Hamptonality," which involves empowering staff to make things right for the guest on the spot. How to use it: If you are dissatisfied, speak to a member of the team at any time. They are empowered to resolve the issue to ensure your satisfaction. What to expect: The goal is to resolve the problem during your stay. If a problem is not fixable or the guest is unhappy with the resolution, they may still be eligible for a refund or other compensation, but this is handled on a case-by-case basis. ?My group brought 6 rooms to this property, I was the primary contact in room 124, 412, 209, 409 and my assistant Meisha Dawson had two(418,419) every single room had sanitary and dysfunction every single room (unbelievable). The public area: filthy dirty bathrooms, stalls with waist and urine, not stocked. The hallway ice machine, funky and the visual sight of mold and dust, The lobbies foul and unwelcoming smell The room on the 1st was a plus as I am on a mobility scooter and wheelchair My team is also sending a email to the hotels General manager concerning their own rooms, I was given the contact info on

The carpet is filthy! The curtains were ripped. I booked room with pullout couch but didn't get it. I was there 4 days. They never cleaned my room and never had clean linen or towels ready. It was always in washing machine. I will never stay there again.

It was very convenient for our stay. The staff was nice and friendly. Black out curtains were nice and the a/c was good. Things that we didn't like....the bathroom had a hole in the ceiling, the toilet was uneven and the seat not straight, the shower was not appealing to look at (gross!)-water damage near the shower door, mold and mildew stains in the grout, the shower gel was not mounted, the lotion dispenser was in a strange place and empty, no stopper in the sink, the bed was in an awkward place as was the corner nightstand, the lamps were dusty and the finish was old, the elevator button was missing-just a hole. We stayed in Room 208.