Gloucester Hotel Cheongju

The staff were incredibly friendly, and the facilities were impeccably clean – I really appreciated that! My only minor feedback is that the shampoo and body wash weren't always sufficiently refilled. In the future, if possible, it would be great if you could switch to liquid hand soap and perhaps offer different scents for the shampoo and body wash. I will definitely stay here again on my next visit to Cheongju.

My booklet was a bit creased, so when I woke up this morning, I placed it under the stereo to flatten it out. However, I forgot to take it with me when I left. We had already checked out and left our luggage at the front desk before heading out for the day. In the afternoon, I suddenly remembered the booklet under the stereo. I immediately rushed back to the hotel and asked the front desk to help me find it. Their response was, 'The room has already been cleaned, and nothing was found.' Since our luggage and bags were still stored at the front desk, we opened them right there and confirmed that the item was neither in our bags nor on our person. I asked the front desk if a staff member might have accidentally thrown it away, but they firmly insisted that they would never discard any guest's belongings and that anything found by housekeeping would always be brought to the front desk. However, I had genuinely lost a booklet in the room. The front desk repeatedly stated that they follow strict SOPs (Standard Operating Procedures) and that mistakes don't happen, essentially implying I was lying. My stay for the previous few days had been wonderful and very comfortable, but the experience on the last day was terrible. I acknowledge my own mistake in leaving the item in the room. If it had been accidentally discarded as trash, I could have accepted that, provided they had simply informed me. However, I cannot accept the front desk accusing a guest of lying, simply because housekeeping reported not finding or discarding anything. This left me feeling deeply upset. Otherwise, I had originally intended to stay here every time I visit, as I really liked the ambiance and convenience of this place.

The location is fantastic, with numerous dining spots and shopping opportunities nearby. The room was exceptionally clean. I especially liked that the floors were not carpeted, which felt much more hygienic. Highly recommended.