Holiday Inn Chengdu Century City Reviews

Response from Property: Dear Guest: Hello!Thank you so much for your kind words! It means a lot to us that you mentioned Elena is good and that everything was fine during your stay—this is exactly the experience we hope every guest can have.We’ve already passed on your praise to Elena, and she was really happy to hear it. This recognition will definitely encourage her to keep up the great work.Your feedback is a wonderful motivation for us. We’ll keep maintaining this standard of service and look forward to welcoming you again in the future!Cathryn ShiHotel ManagerChengdu Century City Holiday Inn

Response from Property: Dear guest, hello! It is a great honor to welcome you to stay, and thank you very much for your love and recommendation of our hotel! Our hotel is located in the Century City business district, adjacent to SKP/Global Shopping Center, and a 10-minute walk to Metro Line 1 and Line 18. The transportation is very convenient, whether it is business meetings or leisure travel, travel is very convenient. Thank you again for your recognition and sharing. We will continue to work hard to provide better services and experiences for every guest, and look forward to your visit again! I wish you a happy life! Cathryn Shi Hotel Manager

Response from Property: Dear guest,Thank you for staying at Chengdu Holiday Inn Century City.We sincerely apologize for the unpleasant experiences you had during your stay .The issues you mentioned are completely unacceptable and do not reflect the standards of service we strive to provide.Regarding the incorrect room assignment, this was a serious oversight on our part, and we should have informed you and provided the room type you booked. We are sorry for the inconvenience caused by the need for a room change.The malfunction of the A/C system problem, and we should have given you prompt notice and explanation. We are grateful for the efforts of our housekeeping team to bring in a portable unit to alleviate your discomfort.We will take immediate measures to address these problems and ensure they do not recur in the future. We hope you will give us another chance to redeem ourselves and provide you with a truly satisfactory stay.Thank you for your feedback, as it helps us improve our services.Best regards,Cathryn ShiHotel Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are very glad to know that hotel facility and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!Sincerely,Roy WangHotel Manager

Response from Property: Dear Guest,Thanks for sharing your valuable comments with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. Our hotel is very competiveness for the service/location and value for price. Ensuring all our clients leave satisfied is our goal.We hope to have an opportunity to serve you again in the near future.Sincerely,Roy WangHotel Manager

Response from Property: 尊敬的客人：您好！感謝您入住成都世紀城假日酒店，非常感謝您對我們酒店的喜歡與好評！我們十分注重賓客的入住體驗，酒店的優雅環境、完善的配套設施一直是我們努力為賓客提供的。我們會繼續努力保持高標準的衞生和服務質量，為您提供更好的入住體驗。如果您在未來有任何需求或建議，請隨時與我們聯繫，我們將竭誠為您服務。再次感謝您的支持與信任，期待您的再次光臨！Cathryn Shi 酒店經理

Response from Property: Dear guest, hello! Thank you for staying at Holiday Inn Century City and for your appreciation of our service! When Xiaolu learned that you specifically mentioned her service, she was as happy as a child receiving candy. It's our honor to provide you with such thoughtful service. Small details like reminding you of Chengdu's warmth and delicious food embody our service philosophy of "attentive before you even ask." In the future, we will continue to provide high-quality service and a comfortable experience, and we look forward to welcoming you back again. We look forward to adding more wonderful memories to your trip to Chengdu! I wish you all the best and a happy life! Cathryn Shi, Hotel Manager

Response from Property: Dear guests: Hello! Thank you for choosing Holiday Inn Chengdu Century City to spend your holiday. We are honored to witness your "Perfect Journey"! With its prime location close to food and attractions and clean and well-equipped guest rooms, the hotel is pleased to be your ideal starting point for exploring Chengdu. Guest Relations Lanyue's thoughtful service of proactively upgrading rooms and giving away fruits is the epitome of our efforts to create a "home away from home" experience for our guests. Your satisfaction is the best affirmation of her dedicated service, and it is also the source of motivation for the team to adhere to quality! The journey has an end, but warmth has no boundaries. The bustling atmosphere of Chengdu and the warm service of InterContinental are always open to you. We look forward to meeting you again next time. Lanyue and the entire team will continue to protect your every trip with details and accompany you to unlock more wonderful cities! I wish you a happy life and always move forward with beauty! Cathryn ShiHotel Manager

Response from Property: 尊敬的客人：您好！感謝您入住世紀城假日酒店，讀您細緻且熱情的分享，我們滿懷感動與自豪！從酒店優越的地理位置、齊全的周邊設施，到 Lily 劉文莉的貼心服務，能全方位獲得您的認可，是我們莫大的榮幸！您 “毫不猶豫推薦給親友” 的信任與 “期待更多美好體驗” 的期許，是對我們最高的褒獎！未來我們將繼續以品質服務與便捷體驗，為每一位賓客打造理想旅居之所，衷心期待與您再次相逢，共赴美好旅程！Cathryn Shi酒店經理

Response from Property: Dear guest: Hello! Thank you very much for choosing Holiday Inn Century City Chengdu and giving us your feedback on your stay. We are sorry for the unpleasant incident when you first checked in, and we are also very grateful for your understanding and tolerance. Lily was able to find and solve the problem in a timely manner. This is the service attitude and ability we have always expected. We are glad that her handling can satisfy you. We always put the feelings of guests first, take the initiative to follow up the check-in experience and send gifts to the children, hoping to add more warmth and joy to your journey. We are also sincerely happy to see the children happy. The development of the hotel is inseparable from the support and suggestions of every guest. We will continue to work hard to improve the quality of service, avoid similar problems from happening again, and provide you and your family with a better and more comfortable stay environment. I look forward to you choosing us again, so that we have the opportunity to provide you with more perfect service. I wish you and your family a happy life and all the best! Cathryn Shi Hotel Manager

Response from Property: Dear guests: Hello! Thank you very much for visiting Holiday Inn Chengdu Century City and sharing your stay experience with us. We attach great importance to your feedback. This is completely inconsistent with our service standards. Please allow me to express my sincere apologies to you on behalf of the hotel management team. Regarding the issue of service initiative you mentioned, we have severely criticized and educated the staff on duty that day, and will strengthen service awareness training for all employees to ensure that every guest in the future can feel proactive and enthusiastic service. Regarding the anti-slip hazard in the bathroom, we have urgently inspected all rooms and will replace slippers in poor condition and add anti-slip mats, while strengthening the supervision of the cleaning process. The presence of foreign objects in breakfast is unforgivable. We have worked with the catering team to thoroughly investigate the cause and will strictly control food hygiene and safety. Thank you again for taking the time to point out the deficiencies in our service, which will help us continuously improve our service quality and guest satisfaction. I also very much hope to have further communication with you and apologize to you in person. At the same time, it will also give me and my team the opportunity to provide you with better service. I look forward to seeing you again! Cathryn Shi Hotel Manager Holiday Inn Century City Chengdu

Response from Property: 尊敬的客人：您好！感謝您入住世紀城假日酒店，看到您對此次入住體驗如此細緻且全面的好評，我們激動不已！從酒店優越的地理位置、便捷的交通，到乾淨舒適的客房、豐富美味的早餐，再到 Lily 劉文莉主動升級套房、貼心提醒天氣的用心服務，能得到您的認可，是我們全體員工的榮幸！您感受到的 “川渝熱情” 正是我們想傳遞的温度，我們會將您的鼓勵第一時間轉達給 Lily。未來，我們將繼續以熱忱服務和品質細節，期待與您再續美好緣分！Cathryn Shi酒店經理

Response from Property: Dear guest: Hello! Thank you for choosing our hotel and sharing such a heartwarming stay experience! From the elegant design style and comfortable environment to the gifts carefully prepared by Lily Liu Wenli for you, which made the children smile, we are extremely happy to receive your "very satisfied" recognition! Your affirmation is the greatest compliment to us. In the future, we will continue to create more warm moments for every guest with attentive service and quality details! Cathryn Shi Hotel Manager