Holiday Inn Express Chengdu Wuhou

Holiday Inn Express Chengdu Wuhou Reviews

Holiday Inn Express Chengdu Wuhou

No.5 West Section 1 of 2nd Ring Road, Wuhou District, Chengdu, Sichuan, 610041, ChinaView Hotel Details
Holiday Inn Express Chengdu Wuhou
Holiday Inn Express Chengdu WuhouHoliday Inn Express Chengdu WuhouHoliday Inn Express Chengdu Wuhou
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Holiday Inn Express Chengdu Wuhou Guest Reviews

4.6/5
Very Good
2132 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2132)
Positive reviews(2077)
Reviews with photos/video(304)
Friendly front desk staff(416)
Easy to get around(330)
Delicious breakfast(283)
Close to metro(166)
Perfect for business trips(80)
Would stay again(56)
Has rooms for families(30)
Tasty restaurant(17)
Negative reviews(55)
Janek Traveler
Standard Room (2 Beds)
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 15, 2025
Great hotel in a very good location. Close to the metro, shops. Very comfortable beds, good breakfast and helpful staff.
Response from Property: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our breakfast, location and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,IHG Social Listening Team
Guest User
Standard Room (2 Beds)
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 15, 2024
The reception is very friendly and warm-hearted, especially Miss Chen. The room is always very clean and neat. The location is also convenient. I can go to anywhere with encountering traffic jam. Highly recommended.
Response from Property: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our location and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,IHG Social Listening Team
Guest User
Selected Standard Double Room
Stayed in Oct 2024
Travel with friends
2 review
4.2/5
Very Good
Posted on Jan 22, 2025
Had a good stay at the Hotel, the front desk office 小易 had been very helpful in introducing the hotel vicinity for us to go for shopping and meals.
Response from Property: Dear Guest.Thank you for staying at our hotel and I am happy to hear that you enjoyed your stay with us. I will be sure to pass on your favorable comments to our staff, especially the ones you mentioned by name. We look forward to seeing you again and hope you will come soon!Sincerely.IHG Social Listening Team
TNZZA
Standard Room (2 Beds)
Stayed in Mar 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 20, 2024
I'm From Thailand The room is very quiet even though it's near the expressway and right at the intersection. Walk 200 meters from the MRT and there's nothing lonely on the walkway. There's a lot of food. The street behind the hotel has Street Food, LocalSupermarket, Lawson, and restaurants. It can be said that it's complete. Carrefour is about 500 meters away. As for the hotel, the atmosphere is good. The rooms are good, spacious, and very clean. Housekeeper cleans and replenishes food and water. Make a new mattress every day. If we come back to Chengdu again, we will come back to stay here again. Overall, very impressed.
6/10
Response from Property: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,IHG Social Listening Team
SQ.C
Selected Standard Double Room
Stayed in Feb 2024
Couples
10 review
5.0/5
Outstanding
Posted on Mar 10, 2024
Holiday inn express is always my first choice whenever I go travel. Like their wide selection of breakfast spread, of course room cleanliness is also good. 2 types of pillows provided - 1 firm 1 soft, i usually like to sleep on the firm one while soft one for hugging. Blanket is also soft and comfy. Fridge is also provided which is a must for me as I like to topup drinks/beers in room. Location of this hotel is facing main road, if u don’t mind to explore abit, walk behind the hotel you will find whole stretch of local shophouses with a few grocery shops, bakery, eateries etc.
Response from Property: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,IHG Social Listening Team
Irishabroad
Superior Room (Double Bed)
Stayed in Jul 2024
Solo travelers
13 review
3.0/5
Posted on Aug 5, 2024
The room smelled really bad and the AC was not cold enough. Staff were nice but the hotel is old and not clean enough.
Response from Property: Dear Guest,Thank you for staying at the Holiday Inn Express Chengdu Wuhou. We sincerely apologize for any inconvenience you experienced during your stay. We regret that our service did not meet your expectations, especially regarding the odor issue you mentioned, which may have been caused by recent rainy weather leading to humidity. If convenient for you, please contact our Front Office Manager, Vivan, to discuss this further. Your feedback regarding the air conditioning has been forwarded to our Housekeeping team for immediate attention, and we will enhance our inspection processes for room facilities.Throughout your stay, if you encounter any issues, please do not hesitate to contact our front desk staff, who are available to assist you promptly. We place great importance on the maintenance of our facilities; earlier this year, we renovated all guest rooms, and we will continue to seek improvements to provide a more comfortable and enjoyable stay experience for our guests.We appreciate your recognition of our service and assure you that we will strive to maintain high-quality service and excellent guest standards. We look forward to the opportunity to welcome you back to our hotel. Wishing you a pleasant journey and many joyful moments ahead!Sincerely,IHG Social Listening Team
irene lam
Standard Room (2 Beds)
Stayed in May 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Very good n helpful services, we are very happy and satisfied for the stay in this holiday inn express
Response from Property: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,IHG Social Listening Team
Guest User
Standard Room (2 Beds)
Stayed in Apr 2024
Couples
1 review
4.0/5
Very Good
Posted on May 29, 2024
The overall experience was good except that the staff should be trained to inform hotel guests especially those from overseas like us about the available transport options to visit the city and beyond. For example, we had spent RMB150 over 2 days in taxi fares before we found out on our own that the nearest subway station is just a 5 minute walk away. The staff had even watched us waited more than 5mins for a taxi they helped us to book!
Response from Property: Dear Guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,IHG Social Listening Team
Jackson TJY
Standard Room (2 Beds)
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Place are clean and hotel staff and kind and helpful.
Response from Property: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,IHG Social Listening Team
Guest User
Selected Standard Double Room
Stayed in Oct 2023
Solo travelers
21 review
4.2/5
Very Good
Posted on Nov 18, 2023
Greet by friendly and helpful staff. The hotel room is clean and comfortable . Very good breakfast . Value for money for my stay. Excellent location!
Response from Property: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service, breakfast , location and the room made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,IHG Social Listening Team
Anonymous User
Selected Standard Double Room
Stayed in Oct 2023
Solo travelers
8 review
3.0/5
Posted on Nov 27, 2023
Don’t expect much for the food. The wifi had very poor connection that totally unconnected. Location was good.
Response from Property: Dear Guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can make improvements. If you have any questions during your stay, please feel free to contact our reception, we will do our best to provide you with service and assistance! We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,IHG Social Listening Team
Guest User
Family Friendly Room
Stayed in Aug 2023
Other
10 review
5.0/5
Outstanding
Posted on Sep 23, 2023
Great service; very friendly and accommodating staff! Definitely will come back again.
Response from Property: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,IHG Social Listening
GaryK
Elegant Queen Room
Stayed in Dec 2022
Family
21 review
3.0/5
Posted on Jan 24, 2023
The check-in in holiday inn hotels always takes a long time. If they ask us to show the visa amd last entry pages, it will take much faster than to go through all the pages. Besides they asked some really wierd questions like which city dontou come from, where will you gi next, that is absolutely not their business. The price of the room was really good and considering that it was really close to subway and it was really easy to get downtown, it was still worth staying there. The breakfast was both western and Chinese. And was not bad at all
Response from Property: Dear Guest, Thank you for staying at our hotel and for your kind words about our location and breakfast. We hope you will have the opportunity to communicate with us and give us more valuable suggestions. We will do a good job in every aspect of our service to meet your high expectations of the hotel!Best regards，IHG Social Listening Team
Guest User
Elegant Queen Room
Stayed in Dec 2022
Couples
1 review
4.7/5
Amazing
Posted on Jan 29, 2023
Clean hotel. Nice room with comfortable bathroom. The hotel has a convenient parking n the garage.
Response from Property: Dear guest,Thanks so much for your business and your awesome review. We are very happy you were so pleased with well maintained facilities and clean environment we offer. We work hard to provide all our guests a memorable experience and its always nice to hear when we have. We look forward to seeing you again on your next visit. Sincerely, IHG Social Listening Team
Anonymous User
Elegant Queen Room
Stayed in Dec 2022
Couples
3 review
5.0/5
Outstanding
Posted on Jan 15, 2023
All of the staff were very friendly and helpful. The breakfast each morning had a nice balance of Chinese and western foods. There's a subway station is right around the corner so it's very easy to get around.
Response from Property: Dear guest,Thanks for choosing to stay with us.Our restaurant cook does an amazing job, it sounds like you were able to enjoy a meal breakfast which is great to read. Holiday Inn Express was always located at a convenient location, like bus station or historical buildings in the city. We hope our customers can feel more relaxed no matter they are on work or in travel.We look forward to your next trip! Best regards, IHG Social Listening Team