Grand Cititel Hanoi Hotel & Spa Reviews

Bed was comfortable but the facilities need a little up-keeping. Location wise it’s a short walk to old quarter and also near enough to bus stops to travel further if you’d like. The sink and toilet drainage was slow and the shower water leaked into the bedroom but the staff said they’ll look into it when I gave feedback. There was also a nail sticking out of the bedframe luckily I didn’t injure myself

Friendly and attentive service, well-maintained rooms, and convenient location. However, the hotel is situated in a narrow alley, which might be inconvenient when carrying luggage. It is located nearby some tourist attractions

I am delighted to say that this was the best hotel of my trip. The room was spacious, clean, modern, and very comfortable. During the Tet festival, the hotel receptionist went above and beyond by helping to arrange food delivery. The staff spoke English very well and were quick to assist with any issues or requests. I would highly recommend this hotel to anyone.

Price is good compare to other options in old town Room is big, clean but the concept in the room is not convenience to me Breakfast has few choice only But the plus point is a wooden floor, make room feel cleaner and no smell dusty

This hotel near in Hanoi street town very easy to go walking around town, hotel have very strong hospitality and customer service experience how to explain to guest where to recommend near by place to the guest, specially thanks to Ms Stella Front Desk Supervisor, Mr CS Tinh Front Desk staff, Mr Alex GSM from Front Desk, all the front desk staff very helpful and speak English very well and friendly. Highly recommendation to solo travellers. Personality talk to Front Office Manager and surprise he can speak Chinese very well ❤️🇻🇳

Nice and cosy

Breakfast is good , but room is too small even though we had booked premier

I've visited Hanoi many times, and my stay at Grand Cititel Hanoi was exceptional. Though the room wasn't too big, it was cleaned daily, and the breakfast buffet offered a wide variety of options. However, the two main reasons I chose Grand Cititel were: 1, its convenient location—close to my preferred destinations and near a pho restaurant with friendly vendors and the nearby coffee shops and restaurants. 2, The staff were outstanding. Special thanks to Alex for handling any issues that arose during my stay. He was always ready to help with his understanding of the trip and the local area, truly a great leader for the young team, including Ms. Hoai, Nhi, and Mr. Phat. Next time I visit Hanoi, I'll definitely choose Grand Cititel again. Highly recommended!

I initially booked 1 week at the hotel and then extended my stay there for another week. The purpose of my trip was buisness related and so the hotel served well. The staff were really polite and helpful. The reception staff were always warm and welcoming, the house keeping worked well with cleaning the room while I was out and around my schedule and the kitchen staff at breakfast were really lovely, especially Phomg, I hope I've spelled that correctly. Every morning, he would greet me with a warm welcome and assist me with finding a lovely seat at breakfast. He quite quickly learned my orders and would always have my coffer waiting at my table and order my omelette for me, which was really sweet. The service there was great. The location is just a short walk, maybe 13 mins to Old Quarters. One thing I'd say needs an update is the gym. I'd suggest getting some new gym mats ( a material that can easily be cleaned after use) and just an update with the equipment. Other than that, it was great to be there

It is a very good hotel in Hanoi. Whenever I come to Hanoi, I choose to stay here every time. It is excellent.

Comfortable room and friendly staff. Window faced another building unfortunately but I wasn't in the room long

Room exceed expectation. Breakfast is decent with a good variety and tastes. service staff are excellent.

I was uncomfortable because there was no place to put my carrier in my room. I went to many hotels in Hanoi, but the facilities and services were not suitable for me.

Location is good. Just that the drive way is not visible from the road. Service and cleanness is good.