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Verified reviews
Location2.1
Amenities2.2
Service2.0
Cleanliness2.1
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All reviews(21)
Positive reviews(8)
Reviews with photos/video(7)
Negative reviews(13)
Silime
Cozy Queen Room
Stayed in Apr 2024
Family
3 review
1.0/5
Posted on May 28, 2024
It's an absolutely terrible place. There were huge insects inside and there were too many of them, the cleanliness was zero. There were still quilts left over from the winter. The bed linens had stains, so they had never been cleaned. It was terrible, it had absolutely nothing to do with the pictures. There was a smell inside. Do not keep it. If you do not want to get sick, do not waste your money and time. And unfortunately, we had trouble getting the money back. They barely defined half of it as points. No one should be harmed because of us.
Response from Property: Dear customer, hello!First of all, I apologize for the inconvenience.Thank you for choosing our apartment.We went to the room afterwards to check the feedback in your comments and found nothing like bugs.However, since the room you booked is located in the semi-underground, there may be such a situation, so we have also done disinfection and insecticidal work.If you have any questions during the stay, please be sure to timely feedback, we will solve the problem for you in time.Thank you again for choosing our apartment and we look forward to your next visit.
Sonia Tereska
Comfy Queen Room
Stayed in Apr 2024
Travel with friends
2 review
1.5/5
Posted on May 23, 2024
The room has bed bugs, hotel won't refund even though we had to book another hotel and pay for the disinfection of our luggage/clothes.
Also has mould on the ceiling, everything was dirty and homeless people live under the hotel
Hard to check-in, as there is no reception and no one answers the calls/emails.
Response from Property: Dear customer, hello!First of all, I apologize for the inconvenience.Thank you for choosing our apartment.We went to the room afterwards to check the feedback in your comments and didn't find any bugs.However, since the room you booked is semi-underground, this may occur, so we have also done disinfection and insecticide work.We have rooms on every floor of this building, and if you come here again, we offer you rooms on higher floors.If you have any questions during the stay, please be sure to timely feedback, we will solve the problem for you in time.Thank you again for choosing our apartment and we look forward to your next visit.
Keith Landry
Cozy Queen Room
Stayed in May 2024
Family
1 review
1.2/5
Posted on Jun 7, 2024
i booked and instead of giving us total instructions the specific room number and access were withheld . i kept checking my email for instructions until around 4 pm then because no instructions went to the property and sent numerous messages asking for access but no reply. i paid for nothing!! avoid this booking at all costs!
Response from Property: Dear customer, hello!First of all, thank you for choosing our apartment.The normal check-in time for our apartment is 3pm and the room will be ready by 3pm; We are a self-check-in apartment, we will send you the relevant information of check-in through Ctrip, and will also contact you through Ctrip customer service to provide check-in instructions.We have very good check-in and check-out procedures, so there are no check-in problems.If you have problems during the stay, be sure to timely feedback, we will promptly solve the problem for you. Thank you again for choosing our apartment and we look forward to your next visit.
J.Jacob
Standard Queen Room
Stayed in Sep 2023
Family
14 review
2.5/5
Posted on Oct 26, 2023
The area is ok for that amount they charge, but i think there is better places in Athens. The rooms are ok but there is no cleaning services.
The good thing is the central point of getting access to the metro & shops.
I dont think i can recommend this place to anybody but if you have a small budget then its ok.
Guest User
Cozy Queen Room
Stayed in Jul 2024
Solo travelers
6 review
3.2/5
Posted on Sep 2, 2024
Large space, double bed, obvious blood stains on the cushion
Poor hygiene
🈶Air conditioning, studio room type
No front desk
Self-check-in
Poor decoration on the first floor, strong damp smell
Transportation is ok
Original TextTranslated by Google
Guest User
Standard Queen Room
Stayed in Apr 2024
Travel with friends
6 review
1.0/5
Posted on May 6, 2024
Absolutely horrible.
We had booked for 2 nights but impossible to stay there because it was too dirty, horrible smell, cleaning not done...We had to book another hotel. The owner of this horrible place refused to do anything!
In short, run away!
Original TextTranslated by Google
Response from Property: Dear customer, hello!First of all, thank you for choosing our apartment.The problem mentioned in your comment, our apartment is positioned as a family hotel, we are to provide basic living equipment, coffee machine, hot kettle, basic tableware, toaster and so on; Also provide cooking tools, such as: stoves, POTS and so on!We are here to provide the basic tools of life.Thank you for choosing our apartment and we look forward to seeing you again
Guest User
Standard Queen Room
Stayed in Jun 2024
Solo travelers
3 review
4.0/5
Very Good
Posted on Jul 16, 2024
Complete facilities, general surrounding environment, convenient transportation, good service!
Original TextTranslated by Google
Gianluca F
Cozy Queen Room
Stayed in May 2024
Couples
2 review
1.7/5
Posted on Jun 17, 2024
Unfortunately the photos of the room do not correspond to the real ones (or maybe they were years ago). In minutes on foot you arrive at the metro stop, but unfortunately there are syringes, junkies and a persistent piss pizza throughout the neighborhood. In the shower or in any case where the shower has been created you can barely fit in, there will be 50 at most. Avoid for a couples or family trip
Original TextTranslated by Google
wjjane
Boutique Queen Room
Stayed in May 2024
Family
7 review
1.0/5
Posted on Jun 10, 2024
I don't recommend staying here. There was a drunk knocking on the door at 7am. I highly don't recommend it.
Original TextTranslated by Google
Response from Property: Hello! First of all, thank you for choosing our apartment. Regarding your feedback, let me explain to you, because our apartment is in the city center, very close to the Athens Railway Station, and the location is very good, so the floating population is very large, and it is inevitable that there will be guests who go wrong. No matter what, safety comes first when you go out! Because we are currently the largest Chinese B&B operating company in Athens; we have nearly 100 apartments and B&Bs in Athens; we have many apartments to choose from; if you come to Athens again, please contact us in advance and we will recommend better ones for you. apartment! We attach great importance to domestic guests. Every domestic guest will communicate through WeChat before checking in to provide the greatest convenience to our domestic guests. If you encounter any problems during your stay, be sure to provide timely feedback and we will solve the problem for you in time. Thank you again for choosing our apartment and we look forward to your next visit.
Guest User
Standard Queen Room
Stayed in May 2024
Travel with friends
1 review
1.8/5
Posted on Jun 6, 2024
⚫️Avoid the hotel of the company in Greece!!
First of all, don't book this B&B, it is located in the center of the refugee area in Athens! It's terrible. There are homeless people from the Middle East on the street. There are people lying on the roadside. What's more terrible is that there are syringes on the road (even there are stalls selling syringes next to the subway station. I am trembling every time I go back to the B&B
⚠️Don't stay in the Omenia area north of the Acropolis!!!
What's more important to avoid is the service attitude of this company!! A few days after we booked the B&B, the staff of the company asked if we wanted to change to another B&B because this B&B was a bit old, and then recommended several expensive ones to us... We looked at the pictures of this B&B and thought it was acceptable (mainly the price was affordable) and didn't want to pay extra for more expensive ones. The company also didn't explain that this B&B was located in the refugee area...
⚠️A few days before check-in, the staff specially created a group to be responsible for our check-in, But! No one in the group replied to the message to solve the problem!!
After checking into the hotel, we found that the air conditioner had no remote control. We contacted the staff to solve it at night, but there was no response all night (no one answered the phone call). There was no air conditioning in such hot weather in Athens... We had to figure out how to turn on the air conditioner without a remote control, otherwise we would not be able to sleep that night. The next morning, they told us that it would be solved today, but there was no news after that. Maybe they knew that we turned on the air conditioner ourselves and were too lazy to care.
When we booked it, we didn't pay attention and thought it was a foreign hotel. We saw that it was cheap on Ctrip and booked it directly. We didn't expect it to be a domestic company. I will remember this in the future. It is recommended that foreign homestays and hotels are still reliable on booking or Airbnb!
Original TextTranslated by Google
Response from Property: Hello dear customer! First of all, thank you for choosing our apartment. We are very sorry for the inconvenience caused to you regarding the questions and suggestions you mentioned in your comments. Regarding your feedback on the surrounding environment of the apartment, let me explain the situation to you; because no matter which country or city there are areas with a large flow of people, high-end business districts, economic development zones, etc.; our apartment is located in Athens with a relatively high flow of people. It's a big area; the apartment is right next to the train station, and there must be a lot of people coming and going; the location of our apartment is very good, and the decoration is very good! Secondly, you mentioned that we will charge you more to change rooms after you check in. This is because you told us that you need to change to another room and asked us if there are other apartments that you can change to, so we found a suitable one for you. Apartment; because now is the peak season, we don’t have one bedroom, and our nearly 100 apartments are full (we are currently the largest Chinese B&B operating company in Athens). At that time, there was only one two-bedroom apartment available. The location, The decoration and environment are very good, but the price is definitely different. Because you are Chinese, we have given you the lowest price. But you don't agree. Now you are here to say that we have increased the price and exchanged it for a more expensive one. We are a bit unjust! We attach great importance to domestic guests and have been communicating with you through WeChat before check-in. If you encounter any problems during your stay, be sure to give us feedback in time and we will solve the problem for you in time. Regardless, thank you again for choosing our apartment and look forward to your next visit; we will do better! Customers first! This is our service policy!
Anonymous User
Cozy Queen Room
Stayed in Mar 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Apr 16, 2024
When booking, the Chinese customer service will open a group to explain the precautions. The room is clean and the price is affordable. It is a very good choice! Basically all hotels in Greece will let you check out at 11 o'clock, and only Chinese hotels will allow late check-out👍
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are very glad that you chose to stay at WSD Apartment; seeing your positive comments, we are even more motivated. As you mentioned, the price of our apartment is indeed very suitable; the room hygiene is also cleaned according to the requirements, because they are all domestic cleaning staff who are more careful. We have strict requirements for cleaning staff, and the benchmark is the standard of domestic star hotels. And we attach great importance to domestic guests and will communicate through WeChat before check-in; if you encounter any problems during your stay, be sure to give us feedback in time and we will solve the problem for you in time. Thank you again for choosing our apartment and look forward to your next visit; we will do better!
Anonymous User
Boutique Queen Room
Stayed in Sep 2023
Travel with friends
1 review
3.7/5
Posted on Oct 8, 2023
The accommodation itself is nice and you can cook, but there are a lot of beggars and drug users around, so you can't go out at night. I do not recommend coming alone.
Original TextTranslated by Google
Guest User
Cozy Queen Room
Stayed in Apr 2024
Couples
1 review
1.5/5
Posted on May 9, 2024
Terrible location, conflictive neighborhood.
Bad smell and garbage on the street.
Original TextTranslated by Google
Response from Property: Dear customer, hello!First of all, thank you for choosing our apartment.Your feedback on the surroundings of the apartment and explain the situation to you; Because no matter which country which city has a large flow of people in the area, high-end business districts, economic development zones and so on; Our apartment is located in a busy part of Athens; In the city center, the apartment is close to the train station, so there must be a lot of people coming and going.But when you're out there, safety comes first.Thank you for choosing our apartment and we look forward to seeing you again
Anonymous User
Boutique Queen Room
Stayed in May 2023
Solo travelers
29 review
2.0/5
Posted on Jun 12, 2023
A new mode of apartment hotel rental, just send you a text message to inform you of the door code. But for such a model, the background service must be powerful. Especially abroad! The hotel feels pretty good online, and it also plays the Chinese card. But there are many problems. The hotel cannot be found on the first Internet (whether it is Google or Baidu); there is no sign of the hotel outside the second door. Fortunately, it is during the daytime, and the people who asked the surrounding shops to find out the door (actually it is not big) unit door); the password lock setting of the third unit door is not obvious, and it is not very effective, so even if you find the door, you may not be able to enter the door. Fourth, the elevator is old-fashioned, and domestic people generally don't know how to use it, and there is no explanation, etc. There are many problems. The decoration of the hotel is relatively old, and the small facilities in the bathroom are basically broken. For example, the pole of the towel rack is gone, and there is no fixed shelf in the rain! Some sockets are broken, and some lights don't work. The sanitation hadn't been cleaned when I checked in! It took more than half an hour to complain through Ctrip before the cleaning staff came.
Original TextTranslated by Google
Guest User
Standard Queen Room
Stayed in Sep 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 2, 2023
The price-performance ratio is very high, very cheap, but definitely worth the living conditions.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are very glad that you chose to stay at WSD Apartment; seeing your positive comments, we are even more motivated. As you mentioned, the price of our apartment is indeed very suitable; the room hygiene is also cleaned according to the requirements, because they are all domestic cleaning staff who are more careful. We have strict requirements for cleaning staff, and the benchmark is the standard of domestic star hotels. And we attach great importance to domestic guests and will communicate through WeChat before check-in; if you encounter any problems during your stay, be sure to give us feedback in time and we will solve the problem for you in time. Thank you again for choosing our apartment and look forward to your next visit; we will do better!