12/42 Soi Boonnada, Moo 2, Mueang Phuket, Phuket Province, 83100, ThailandView Hotel Details
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Tuana Hotels Brook Pool Access Guest Reviews
4.1/5
Very Good
53 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.1
Service4.1
Cleanliness4.0
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All reviews(53)
Positive reviews(49)
Reviews with photos/video(20)
Awesome stay(10)
Great swimming pool(7)
Friendly owner(7)
Great value for money(5)
Negative reviews(4)
Khosbayar O.
Pool Access Delux
Stayed in Nov 2024
Family
1 review
3.7/5
Posted on Jan 7, 2025
Staff was super friendly.
Response from Property: Thank you for your kind words! We're thrilled to hear that our staff made your stay enjoyable. We look forward to welcoming you back soon.
anne0606
Pool Access Delux
Stayed in Sep 2024
Solo travelers
16 review
4.7/5
Amazing
Posted on Oct 25, 2024
I love to stay here
Response from Property: Warm greetings from Tuana Hotels Brook Pool Access. Thank you very much for staying with us during your recent visit to Phuket. We are glad that you have enjoyed the overall stay. I will pass your compliments to the entire team as this will be highly motivating for them. Once again thank you for your compliments and we look forward to welcoming you back soon. Sincerely...
Oskar93
Pool Access Delux
Stayed in Mar 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 8, 2024
Just amazing guys.
Response from Property: Warm greetings from Tuana Hotels Brook Pool Access. Thank you very much for staying with us during your recent visit to Phuket. We are glad that you have enjoyed the overall stay. I will pass your compliments to the entire team as this will be highly motivating for them. Once again thank you for your compliments and we look forward to welcoming you back soon. Sincerely...
Na Fa 65
Pool Access Delux
Stayed in Aug 2024
Solo travelers
53 review
3.0/5
Posted on Oct 11, 2024
It's OK
Response from Property: Warm greetings from Tuana Hotels Brook Pool Access. Thank you very much for staying with us during your recent visit to Phuket. We are glad that you have enjoyed the overall stay. I will pass your compliments to the entire team as this will be highly motivating for them. Once again thank you for your compliments and we look forward to welcoming you back soon. Sincerely...
Guest User
Pool Access Delux
Stayed in Dec 2024
Family
2 review
4.7/5
Amazing
Posted on Feb 2, 2025
Good day to all! We stayed at Tuana Brook Pool Access located in the Chalong area. Everything is great, the kids are delighted, but the location is a bit of a letdown, the closest 7.11 is 800 meters away. There is a market nearby for locals, but the choice of food for Europeans is poor. The hotel has a free shuttle to (the sea) Tuana Casa Del Sol 4 times a day. We stayed without breakfast - we found out that there is no buffet and refused.
In general, I recommend the hotel!
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Guest User
Pool Access Delux
Stayed in Dec 2024
Family
12 review
3.5/5
Posted on Jan 11, 2025
The room is small and the facilities are old. The air conditioner doesn't cool. The breakfast doesn't have much variety. It's very convenient to connect to the swimming pool. You can swim right outside the balcony. In general, it's OK as a transitional hotel. After all, the price is not high.
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Response from Property: Thank you for sharing your detailed feedback. We're glad you enjoyed the convenience of the pool access and found our hotel suitable as a transitional stay. We apologize for the shortcomings regarding the room size, facilities, air conditioning and breakfast variety. Your comments are valuable and will help us improve for future guests. We hope to have the chance to provide you with an even better experience next time!
Guest User
Pool Access Delux
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 2, 2024
We spent 2 very pleasant nights in this hotel. The room was clean, large and had direct access to the pool. The breakfast was complete and good, good value for money.
We were well received, and the staff was attentive.
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Response from Property: Warm greetings from Tuana Hotels Brook Pool Access. Thank you very much for staying with us during your recent visit to Phuket. We are glad that you have enjoyed the overall stay. I will pass your compliments to the entire team as this will be highly motivating for them. Once again thank you for your compliments and we look forward to welcoming you back soon. Sincerely...
Guest User
Pool Access Delux
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The hotel has a very long swimming pool. The pool water and facilities are very clean. Because there are not too many rooms, it is very quiet. The staff are also very enthusiastic and friendly. It is worth a visit.
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Response from Property: Warm greetings from Tuana Hotels Brook Pool Access. Thank you very much for staying with us during your recent visit to Phuket. We are glad that you have enjoyed the overall stay. I will pass your compliments to the entire team as this will be highly motivating for them. Once again thank you for your compliments and we look forward to welcoming you back soon. Sincerely...
Guest User
Pool Access Delux
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 8, 2024
The overall picture looks very good. I recommend this place.
Original TextTranslated by Google
Response from Property: Warm greetings from Tuana Hotels Brook Pool Access. Thank you very much for staying with us during your recent visit to Phuket. We are glad that you have enjoyed the overall stay. I will pass your compliments to the entire team as this will be highly motivating for them. Once again thank you for your compliments and we look forward to welcoming you back soon. Sincerely...
Guest User
Pool Access Delux
Stayed in Jan 2025
Couples
7 review
4.7/5
Amazing
Posted on Feb 6, 2025
Great hotel. You can sit on the balcony by the pool in the evening. Mosquito repellent is needed.
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SorosZhou
Pool Access Delux
Stayed in Dec 2024
Couples
2 review
4.2/5
Very Good
Posted on Jan 24, 2025
The hotel is next to Chalong Pier, so it is very convenient to go diving for two consecutive days without having to get up too early. The hotel is also very quiet, because it is not directly facing the street, so there is not much noise from motorcycles. Overall, it is completely worth the price and well received.
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Guest User
Pool Access Delux
Stayed in Nov 2024
Family
11 review
4.8/5
Amazing
Posted on Feb 9, 2025
Very nice hotel, very quiet, and the water is very clean. Except for the more mosquitoes at night, there is nothing wrong with it. The price is really affordable. I stayed here with my family for a few days and they all liked it. The children were also very happy to swim. The water is clear
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Guest User
Pool Access Delux
Stayed in Nov 2024
Couples
9 review
2.5/5
Posted on Dec 28, 2024
The hotel itself has a wonderful concept, each room has a private exit to the pool, the interior is decorated in a tropical style, but we were disappointed with the cleanliness, the rooms are not cleaned at all, when we checked in we found hair on the floor, a dirty toilet, a shelf in the bathroom, as well as food in the refrigerator from previous guests.
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Response from Property: Thank you for your feedback. We're glad you appreciated our hotel's concept and tropical décor. However, we apologize for the cleanliness issues you encountered. This is not reflective of our standards. We have addressed your concerns with our housekeeping team to prevent future occurrences. We hope to welcome you back for an improved experience.
Guest User
Pool Access Delux
Stayed in Nov 2024
Couples
9 review
3.7/5
Posted on Dec 26, 2024
The hotel itself is beautiful, each room has its own private access to the pool, everything is decorated in a tropical style, but they don't bother with cleaning the rooms, the staff is not very helpful.
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Response from Property: Thank you for your feedback. We're pleased you enjoyed our tropical design and direct pool access. However, we apologize for the cleanliness issues and any unhelpfulness from our staff. This is not reflective of our usual standards. Your comments have been shared with our team to prevent future occurrences. We hope to welcome you back for an improved experience.
Guest User
Pool Access Delux
Stayed in Nov 2024
Solo travelers
5 review
4.6/5
Great
Posted on Dec 22, 2024
Every time I come back to dive, I stay here. It's pretty good. But be careful when picking up at the airport. The English name of this hotel on the platform is different from the English name on Google Maps. Let the person picking you up look at the address. If you look at the English name on the platform, you will definitely be sent to the wrong place.
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Response from Property: Thank you for your continued patronage and for highlighting the issue with our English name differing between the booking platform and Google Maps. We apologize for any confusion this may have caused. To prevent misdirection, we recommend confirming the address with your driver. We are actively working to align our listings across all platforms to ensure consistency.