Mengzhige Hotel (Kuanzhai Alley) Reviews

Response from Property: 尊敬的客人，非常感謝您分享入住體驗！很榮幸您認可我們酒店優越的地理位置和合適的房間大小。對於WiFi無法正常使用以及未提供瓶裝水的問題，我們深表歉意。酒店已安排技術人員全面排查WiFi網絡，後續會加強維護，確保信號穩定。關於瓶裝水，之後我們會在客房服務上做出調整，為客人提供更貼心的配備。除這兩點外，您對其他方面滿意我們倍感欣慰。期待您再次入住，我們將以更好的服務迎接您！Dear guest, thank you so much for sharing your stay experience! We're glad that you appreciate our hotel's great location and the suitable room size. We sincerely apologize for the malfunctioning WiFi and the lack of complimentary water bottles. The hotel has arranged technicians to thoroughly check the WiFi network and will strengthen maintenance to ensure a stable signal. Regarding the water bottles, we'll make adjustments in room service to provide more thoughtful amenities. We're pleased that you're satisfied with other aspects. We look forward to your next stay and will welcome you with even better service!

Response from Property: Dear guest, We are very sorry that you were not satisfied with your stay. We feel guilty. We have taken the issues you pointed out, such as room cleanliness, lack of drinking water, poor Wi-Fi signal, and poor shower drainage, seriously and took immediate action: Cleaning issues: We have retrained the housekeeping team and strengthened the daily hygiene inspection process to ensure that each room meets high standards of cleanliness. Drinking water supply: From now on, all rooms will be equipped with free bottled drinking water to meet the basic needs of guests. Network optimization: The hotel Wi-Fi equipment has been upgraded and signal boosters have been added to improve network speed and stability. Drainage system: The engineering team has thoroughly checked and unblocked all shower drainage pipes to ensure smooth drainage. We are well aware that although the location is good, the quality of service is the key to retaining guests. Your feedback is our motivation for improvement, and we will continue to work hard to improve the quality of service. If you are willing to give us another chance, we will wholeheartedly provide you with a better stay experience. Once again, we apologize for the inconvenience caused to you. Dear Guest, We sincerely apologize for the disappointing experience during your stay. Your feedback regarding the room cleanliness, lack of drinking water, poor Wi-Fi connection, and slow shower drainage has been taken very seriously, and we have taken immediate actions: Cleanliness: We have retrained our housekeeping team and strengthened daily hygiene inspections to ensure every room meets high standards. Drinking Water: Complimentary bottled water will now be provided in all guest rooms to meet basic needs. Wi-Fi Upgrade: We have upgraded our Wi-Fi equipment and added signal boosters to improve speed and stability. Drainage System: Our engineering team has thoroughly inspected and unclogged all shower drains to ensure smooth water flow. We understand that while our location is advantageous, service quality is crucial for guest satisfaction. Your feedback motivates us to improve, and we are committed to enhance our services. If you are willing to give us another chance, we will do our utmost to provide a better stay. Once again, we apologize for the inconvenience caused.

Response from Property: Dear guest, Thank you very much for choosing our hotel and for your recognition of our overall environment. We are very sorry to learn that you encountered noise problems between 1 am and 3 am, and it was not solved in time, which seriously affected your rest. We are deeply sorry for the inconvenience caused to you. We have reported this matter to the relevant departments and will strengthen night patrols and noise management to ensure that similar situations do not occur again. We sincerely invite you to come back next time to experience our improved services and hope to provide you with a quieter and more comfortable accommodation environment. Thank you again for your feedback and support, and look forward to your visit again. Dear Guest, Thank you for choosing our hotel and acknowledging our overall ambiance to some extent. We are deeply sorry to learn that you encountered noise issues from 1 AM to 3 AM, which were not promptly addressed, severely disrupting your rest. We sincerely apologize for any inconvenience caused. We have already reported this matter to the relevant departments and will enhance our nighttime patrols and noise management to ensure such occurrences do not happen again. We cordially invite you to visit us again to experience our improved services and hope to provide you with a quieter and more comfortable accommodation environment. Thank you once again for your feedback and support. We look forward to serving you again in the future.

Response from Property: Dear guest, we sincerely appreciate your detailed feedback🙏. We're truly sorry to hear that you got lost due to the early hour and the ongoing construction. Actually, our hotel is quite easy to find. It's close to the subway station. As you mentioned, just walk along the path near the green fence in the photo and take the elevator in the building to reach the hotel.To prevent similar issues for future guests, we've started to set up more prominent directional signs around the construction area and optimize the online navigation information with more precise route tips. We look forward to your next stay, when you'll have a smoother experience finding the hotel. We'll provide you with better services to create a comfortable and unforgettable journey🌈.尊敬的客人，真的特别感谢您细致的反馈🙏 得知您因天未亮和周边施工迷路，我们十分心疼，在此向您致以诚挚歉意。其实酒店位置很好找，靠近地铁站，按您说的沿绿色围栏旁小路走，再搭乘大楼电梯就能轻松抵达。为避免后续客人有类似困扰，我们已着手在周边施工区域增设明显指引标识，同时优化线上导航信息，添加更精准的路线提示。期待您之后再来入住，能体验到更顺畅的寻店过程，我们会用更优质的服务，为您打造舒适难忘的旅程🌈。

Response from Property: Dear guest, we sincerely appreciate your positive review🙏. We're delighted that you acknowledge our price advantage. Even though the room isn't very large, it's our pleasure to offer you a good experience at an affordable price. Although the room is small, we're doing our best to make it cozy and comfortable. In the future, we'll continue to optimize space utilization and add more practical facilities. We also look forward to your next visit, when we might roll out more cost - effective packages. We hope to have the opportunity to serve you again and accompany you on more wonderful journeys🌈.尊敬的客人，感谢您给予的好评🙏 非常开心您认可我们的价格优势，即便房间面积不算大，但能以实惠价格让您有不错体验，是我们的荣幸。房间虽小，我们也在尽力布置得温馨舒适，后续会持续优化空间利用，增添实用设施。也期待您之后再来，届时我们或许能推出更多性价比套餐。希望未来还有机会继续为您服务，伴您开启更多美好旅程🌈

Response from Property: Dear Guest,Hello!We sincerely appreciate your choosing to stay at our hotel and sharing such detailed feedback. We're delighted to know that you and your children had a great time here, especially that the kids loved the communal space with foosball and mini - billiards. We designed these entertainment facilities to add more joy to family guests' stays.We're truly sorry for the inconvenience caused by the construction on the way from the subway station to the hotel, which made it troublesome for you to get to the subway. We've communicated with the relevant departments, but the construction progress is currently beyond our control. We'll keep a close eye on it and place clearer directional signs in the hotel to help guests bypass the construction area.You mentioned that there are mostly health - care stores around the hotel and few dining options. This is indeed something we didn't consider thoroughly. We'll actively negotiate with surrounding merchants to introduce more dining establishments. Meanwhile, we'll compile a list of worthwhile restaurants a bit farther away and place it at the front desk for guests' reference.Your satisfaction with the room, saying it met your expectations, is the greatest affirmation for us. We'll continue to maintain the room quality and look forward to your next visit when you can witness the improvements in our surrounding environment.Wish you a wonderful life!尊敬的客人：您好！非常感谢您选择入住我们酒店并分享如此详细的反馈。得知您和孩子们在这里住得很有趣，尤其孩子们喜欢带桌上足球和迷你台球的公共空间，我们倍感欣慰。我们设计这些娱乐设施，就是希望能为家庭客人增添欢乐时光。对于您提到的从地铁站到酒店路上有施工，给您前往地铁站带来不便，我们深感歉意。我们已和相关部门沟通，但施工进度暂不受我们控制。后续我们会持续关注，并在酒店内放置更清晰的指引标识，帮助客人绕开施工路段。您说酒店周边大多是保健店，餐饮选择少，这确实是我们考虑不周。我们会积极与周边商家洽谈，争取引入更多餐饮店铺，同时也会整理一份附近较远但值得一去的餐厅清单放在前台，供客人参考。您对房间满意，认为符合预期，这是对我们最大的肯定。我们会继续保持房间品质，也期待您下次再来，见证我们周边环境的改善。祝您生活愉快！

Response from Property: Dear Guest,Thank you so much for choosing our hotel and taking the time to share your feedback. We're delighted to hear that you appreciated our great location and reasonable prices.However, we sincerely apologize for the inconvenience caused by our policy of not allowing overnight luggage storage. We understand that this would have significantly eased your one - day/one - night trip to Emei, and we regret that we didn't meet this need.In fact, we've received similar feedback before, and we're now actively considering revising this policy. We'll assess the security and operational aspects to see if we can offer a paid luggage storage service in the near future.Your input is invaluable to us as it helps us improve our services. Once again, we apologize for the trouble this policy caused you during your stay. We hope you'll give us another chance to provide you with a better experience next time you're in the area.Warm regards尊敬的客人：非常感谢您选择我们酒店并抽出时间分享反馈。得知您认可我们优越的地理位置和合理的价格，我们倍感欣喜。但对于不允许过夜寄存行李这一政策给您带来的不便，我们深表歉意。我们明白这会让您的峨眉山一日一夜游增添不少麻烦，很遗憾没能满足您的这一需求。实际上，我们之前也收到过类似反馈，目前正在积极考虑修改这一政策。我们会评估安全和运营方面的情况，争取在不久的将来推出付费行李寄存服务。您的意见对我们至关重要，能帮助我们提升服务质量。再次为这一政策给您造成的困扰表示歉意。希望您下次再来此地时，能再给我们一次机会，为您提供更优质的体验。此致敬礼

Response from Property: Dear Guest,Hello!We sincerely appreciate your choice to stay at our hotel and your heart - warming review. When we saw you say "Living here is very cozy and gives a sense of home. The staff are particularly considerate", all of our staff members felt extremely honored and delighted.Creating a warm and home - like living environment has always been our hotel's pursuit. From the careful arrangement of guest rooms, with the selection of soft and comfortable bedding and the warm lighting design, to the cozy atmosphere created in public areas, we hope every guest can feel as relaxed and at ease as at home.The considerate service of our staff is the core strength of our hotel. We always emphasize treating every guest with sincerity and enthusiasm, paying attention to everyone's needs, and providing timely and thoughtful assistance. Your praise is a high recognition of our staff's work, which will also motivate them to continue maintaining this enthusiasm and bring high - quality services to more guests.Your satisfaction is what drives us forward. We will keep striving to improve and make every detail of the hotel more perfect. We look forward to your next visit, when we can create another warm and wonderful stay for you.Wish you a happy life and all the best!尊敬的客人：您好！衷心感谢您选择入住我们酒店，并给予如此暖心的评价。看到您说“在这里居住十分舒适，有家的感觉，员工还特别体贴”，我们全体员工都倍感荣幸与欣慰。打造温馨如家的居住环境，是我们酒店一直以来的追求。从客房的精心布置，选用柔软舒适的床品、温馨的灯光设计，到公共区域营造出的惬意氛围，我们都希望能让每一位客人感受到家一般的放松与自在。而员工们的体贴服务更是我们酒店的核心优势。我们一直强调要以真诚和热情去对待每一位客人，关注大家的需求，提供及时且周到的帮助。您的好评是对我们员工工作的高度认可，这也会激励着他们继续保持这份热忱，为更多客人带来优质的服务。您的满意是我们前进的动力，我们会不断努力提升，让酒店的每一个细节都更加完美。期待您下次再来，让我们再次为您营造一段温馨美好的入住时光。祝您生活愉快，一切顺遂！

Response from Property: Dear guest,Thank you very much for your positive review of our hotel, and for sharing your honest feedback about your stay. We are delighted to know that you found our hotel to be generally good and that you considered the price to be very reasonable.Regarding the firmness of the bed that you mentioned, we sincerely apologize for any inconvenience it may have caused. We strive to provide our guests with a comfortable stay, and it is clear that we did not fully meet your expectations in this regard. Your feedback has been conveyed to the relevant departments, and we will take measures to improve, ensuring that every guest can enjoy the best possible stay.Your satisfaction is our top priority, and we will continue to enhance our service quality to bring you more surprises and comfort. We are also very grateful for your recognition of our pricing, which gives us confidence to continue offering cost-effective accommodation services to our guests.Thank you once again for your visit and your valuable review. We look forward to welcoming you back in the future and having the opportunity to provide you with even better service. May your every trip be filled with joy and warmth.Sincerely,MZG Hotel2024.12

Response from Property: Dear guest,We are filled with joy and gratitude upon receiving your enthusiastic and highly commendatory review! Knowing that you were extremely satisfied with our accommodation and specifically recommended it to single female travelers makes us feel deeply honored and proud.We understand that safety and comfort are paramount for single female travelers. Therefore, we have always strived to provide guests with a spacious and bright living environment, as well as a convenient location. You mentioned that the room was spacious and the location was close to the subway station, which undoubtedly added convenience and comfort to your trip.Furthermore, you pointed out that being close to the Muslim area allows guests to enjoy halal food and visit mosques, adding a unique charm to our accommodation. We are delighted to have provided you with such an experience, allowing you to immerse yourself in different cultural atmospheres and culinary delights during your journey.Once again, we thank you for your support and trust, as well as for your recommendation. We look forward to continuing to provide warm and comfortable accommodation experiences for more guests in the future. If you have any questions or need further assistance, please feel free to contact us.Sincerely,MZG Hotel 2024.12

Response from Property: 親愛的客人，收到您如此高的評價，我們滿心歡喜！能聽到您説這是您住過最温馨的房間，這是對我們最大的肯定。我們一直堅持誠信經營，確保房間實景與網站照片高度一致，就是想讓客人入住前就能安心。看到您對房間本身也十分滿意，我們覺得所有的努力都值了。未來我們會繼續保持這份用心，不斷優化服務與設施，為您和其他客人打造更多舒適又美好的住宿體驗。期待您再次光臨，願我們的酒店能一直成為您旅途中的温馨港灣！Dear guest, we're absolutely thrilled to receive such high praise from you! Hearing that this is the coziest room you've ever stayed in is the greatest affirmation for us. We've always adhered to honest business practices, making sure that the actual room matches the photos on the website exactly, just to give guests peace of mind before check-in. We're so glad that you're also very satisfied with the room itself. All our efforts seem worthwhile now. In the future, we'll keep up this dedication, continuously improving our services and facilities to create more comfortable and wonderful stays for you and other guests. We look forward to your next visit and hope our hotel can always be a warm haven during your travels!

Response from Property: 尊敬的客人，感謝您給予如此積極的評價！得知您對交通便利性十分滿意，我們深感欣慰，便捷的交通是我們為客人提供優質體驗的重要一環。同時，很榮幸您首次入住我們這類房型就感受到了高性價比。我們一直致力於在合理價格內為客人打造舒適且實用的住宿環境，房間的每一處設計都經過精心考量。未來我們會繼續保持，也會不斷優化服務細節。期待您下次再來，讓我們能繼續為您帶來滿意的入住體驗！Dear guest, thank you so much for your positive feedback! We're delighted to hear that you're satisfied with the convenient transportation. It's an important part of our efforts to offer guests a great experience. Also, we're honored that you found our room type very cost - effective on your first stay. We've always been committed to creating a comfortable and practical accommodation environment at a reasonable price, with every detail of the room carefully considered. In the future, we'll keep up the good work and continuously refine our service details. We look forward to your next visit and hope to provide you with a satisfying stay again!

Response from Property: Dear Guest,Thank you for your wonderful review and for choosing to stay with us again after checking out on the same day! We are delighted to know that you had a positive experience and decided to come back.We understand that the female dormitory room with a window may not have been the most luxurious accommodation, but we are glad to hear that you found it to be a simple and adequate place to stay. We strive to provide clean, comfortable, and affordable accommodations for all our guests.We are also pleased to know that there are local restaurants nearby for you to choose from. We understand the importance of having convenient dining options and are glad that we could meet your needs in this regard.Thank you once again for your feedback and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with an even better experience.Best regards,MZG Hotel 2024Nov.

Response from Property: Dear Guest,Thank you for your wonderful feedback on your stay with us. We are delighted to hear that you found our hotel's location to be perfect, that check-in and checkout were easy, and that your room was clean.Your satisfaction is our top priority, and we strive to provide a seamless and enjoyable experience for all our guests. We are glad to hear that we met your expectations in these areas.Thank you once again for choosing our hotel and for taking the time to share your feedback with us. We look forward to welcoming you back in the future and providing you with an even better experience.Best regards,MZG Hotel 2024Dec.