Hampton by Hilton Chengdu Railway North Station Reviews

Response from Property: Dear guest, thank you very much for taking the time to share your stay experience. We are also pleased to hear your recognition of our overall management and satisfaction feedback for most of the three nights of accommodation. This is an important encouragement for us.We deeply apologize for the inconvenience and inconvenience caused to you regarding the issue of anti slip bath mats you mentioned. The inconsistent response from the front desk reflects a clear gap in our internal communication and service connection, which is an area that we must seriously reflect on and immediately improve. We have immediately checked the relevant service processes and will strengthen the linkage mechanism between the front desk and the guest room department to ensure accurate and timely response to guests' needs and avoid similar situations from happening again.Your feedback is like a mirror, allowing us to see the shortcomings in the service more clearly. I apologize again for this unpleasant incident and sincerely hope to have the opportunity to receive you again, so that you can feel our practical improvement and more comprehensive service

Response from Property: 非常感謝您選擇並下榻成都火車北站希爾頓歡朋酒店！我們的宗旨是為每一位客人提供始終如一的高品質服務及多元化服務方案，以達到您的要求與期望。相信在您的支持下，我們將不斷提升酒店的服務理念和質量，確保您每一次的旅行與入住都是難忘的經歷與體驗。真誠期待您的再次光臨

Response from Property: Dear Guest,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you liked the layout of the hotel and the convenience of the voice - controlled toilet seat, and that you found the room clean and comfortable. Your positive feedback in these aspects is highly appreciated.However, we are extremely disappointed and sorry to learn about the negative encounters you had with our night - shift staff. There is absolutely no excuse for rudeness or such unprofessional behavior. The issues you mentioned regarding the hair dryer and the mini - bar have been brought to the attention of the relevant management. We will conduct a thorough investigation, and appropriate training and disciplinary actions will be taken to ensure that all our staff members treat guests with respect and provide efficient service at all times.We are also concerned about the quality of the cream cakes during breakfast. Our food and beverage team has been informed, and they will strengthen quality control measures to guarantee that all items served are fresh and meet our high standards. We are glad that you enjoyed the local breakfast options, and we will work hard to improve the overall breakfast experience.We value your patronage and sincerely hope that you will give us another chance to make amends. If you decide to stay with us again, please do not hesitate to contact us in advance, and we will do our utmost to provide you with a seamless and pleasant stay.Best regards

Response from Property: Dear guest, thank you so much for your kind words about our hotel! We're glad you found it nice. While our location is a bit out of the town area, we believe it offers a unique charm. It provides a peaceful and quiet environment away from the hustle and bustle, allowing our guests to truly relax. And don't worry about the distance, we also have convenient transportation options available to take you to the city center easily. We hope to welcome you back again soon!

Response from Property: We will continue to surpass you through dedicated service and let you feel our progress every day. Thank you very much for your heartfelt evaluation. The greatest happiness of a person is that his efforts are recognized by others. Now Huan Xiaopeng is like that happy and lucky person. As long as you like it, Huan Xiaopeng will always be there! Huan Xiaopeng partners will continue to work hard----Huan Xiaopeng is waiting for you

Response from Property: Dear friend, hello, it is our great honor to be recognized by you. Huan Xiaopeng has always been adhering to the service concept of "friendly, reliable, caring and thoughtful" to bring guests a warm and caring stay experience. We will work harder to do better and look forward to your next stay! －－－－-The cute and lovely Huan Xiaopeng

Response from Property: It is so exciting to receive such affirmation from you on our first meeting~ It is our great honor to meet you, your family and your super cute children~~~ Thank you for always supporting us and giving us such great encouragement. I really appreciate it from the bottom of my heart~~ Welcome to continue to supervise our work, and look forward to seeing you again! ——Huan Xiaopeng who is getting better and better

Response from Property: Dear guest: Hello! Thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.

Response from Property: Dear friends, thank you very much for your support and recognition of the hotel. Everything we do is to bring a comfortable stay experience to every guest. Hampton by Hilton Chengdu North Railway Station is located at No. 2, Saiyuntai East 2nd Road, Jinniu District, Chengdu. The guest rooms are exquisitely decorated and the breakfast is healthy and warm, making you stay comfortably and eat satisfactorily! Looking forward to your next visit, I wish you a pleasant journey! ---- Happy little friend.

Response from Property: 非常感謝您選擇並下榻成都火車北站希爾頓歡朋酒店！我們的宗旨是為每一位客人提供始終如一的高品質服務及多元化服務方案，以達到您的要求與期望。相信在您的支持下，我們將不斷提升酒店的服務理念和質量，確保您每一次的旅行與入住都是難忘的經歷與體驗。真誠期待您的再次光臨

Response from Property: At Huanpeng, you are our most distinguished friend. Your satisfaction is our greatest wish. Thank you for your recognition. We will definitely do better. Listening to the most beautiful sound in the world is the beauty of the breeze blowing off the dewdrops; appreciating a picture carved by time is the wonder of the bright moon embellishing the starry sky. Sending you good wishes, I wish you a happy life. I wish you a pleasant journey and welcome home at any time~~~ Lively Huan Xiaopeng

Response from Property: 尊敬的客人，您好！非常感謝您選擇入住我們酒店並抽出時間分享體驗！十分抱歉因入住高峯為您安排尾房，且房間衞生未達到您的預期，給您帶來不便。得知您反饋後，團隊第一時間響應並處理，這是我們應盡的責任。看到前台的快速反應和熱情服務得到您的認可，我們倍感欣慰！退房時送上的小掛飾，是希望能為您的旅程增添一份温暖小驚喜～您的包容與理解讓我們深受感動，也會全面加強客房衞生巡檢，避免類似問題再次發生。期待下次能為您安排更滿意的房間，用更好的服務迎接您的歸來！ ----------真誠的歡小朋

Response from Property: 親愛的朋友您好，非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來舒心的入住體驗，火車北站希爾頓歡朋酒店酒店位於成都市金牛區賽雲台東二路2號，客房裝修精緻，早餐健康暖心,讓您住的舒心吃的滿意!期待您的下次光臨，祝您路途愉快！----愉快的歡小朋。

Response from Property: 尊敬的賓客：您好！ 感謝您的點評！酒店提倡“ 用心服務”，我們正在用心發現可以給您提供服務的機會， 給您提供更滿意、更舒適的休息環境！ 您的滿意就是我們的追求！ 期待您的再次光臨