Citadines South Chengdu Reviews

Hotel is clean and comfortable. Location is also good with lots of shops and amenities around. Trips to town center is also decent at around 30 minutes via taxi. However, drivers may not know how to access the driveway. Staff are also friendly and polite, willing to help with requests. A nice touch was a delivery of a small bag of drip coffee delivered to my room on the 3rd day of stay. Overall a recommended hotel in Chengdu. Will rebook when I revisit.

We stayed here for six epic nights in Chengdu at this hotel and the place and staff was awesome. We intended to stay for five nights and we just had to stay for one extra night. One our favourite things about this hotel was all the smoke free rooms. The receptionists Betty and Celia where so helpful, made our trip a breeze and their smiles just lighted up the whole reception. The security guard made us feel very safe and at home.

Great apartment with spacious living hall/kitchen and 2 bedroom. Clean and peaceful. Lots of convenient stores ,cafes,small restaurants around. Check in and out is hassle free. Though it's a little far from central, still glad to have selected this apartment for a few nights stay

Excellent service at the reception counter.  Cynthia, Betty and a male service staff were particularly helpful in helping with all sorts of bookings such as museum, shows, and taxi. Including directions and all sorts of touristy questions. Even the Manager was helpful and friendly. The only point to raise here is - why was I charged again during checked in when I've paid through Trip.com?  Upon raising this issue, the Manager personally attended and subsequently reversed the charges.  When I checked in again after a short local trip out of Chengdu, similar situation occurred, this time is for only 2 days so i paid without raising the issue with the Manager. Could you please liaise with Citadines to ensure that customers are not being doubly charged? This sort of double payment did not happen at the Zealandia Service Apartment at Changsha.  The checked in was very smooth n not much paper works were involved. No deposits were required at the Zealandia too.   I have not been able to check if i need to claim refund yet as the visa statement has not reflected all my transactions.

Good location, near to city and next to subway 100m walk. Very friendly and helpful staff. I got upgraded to a unit with living room, kitchen and washing machine! Spacious and nice vathroom. Very comfortable bed. I wished I had stayed longer. Definitely will return.

The place was kept clean and services were very good. It is also easily accessible through metro and there is a variety of food around the area. The staff was very helpful and friendly and helped us a lot, especially frontline staff Cynthia Bai who helped us with our packages bought through taobao and we have difficulties retrieving.

very awesome service staff. Room is clean and free of odors. Amenities and towels are replenish everyday. Free coffee for residents. Location good with cafes and minimart nearby. Nearby also to train station.

Good location. Breakfast is not bad.

Came to Chengdu for a couple of days and staying at this hotel was a great decision! The area is very nice and it's convenient to go around the city by taking subway or a cab. The room was spacious and has good layout and it also has all the facilities to make your stay comfortable! And last but not least - friendly and helpful staff! Would love to come back to that place again!☺️

Exceptional customer service

Good !

The hotel lobby is clean and bright, there is self-service coffee in the lobby, the rooms are spacious, the service is thoughtful, and the overall hotel is very comfortable.

Facilities: The overall facilities are complete, and the serviced apartment is better than Ascott. Environment: The breakfast room is very good, on the 25th floor, and the floor-to-ceiling windows can see the view of Tianfu Third Street. Service: It was my birthday yesterday, and I am a platinum member of Ascott. I asked the front desk what the exclusive check-in gift shown in the member benefits of platinum members is? The other party said that they didn’t know, but they made an exception to help me upgrade to a suite across room types. When I checked out, I was given a red panda. The overall experience was good.

The hotel is in a good location with convenient transportation. The rooms are very clean and tidy, the facilities are complete, there are many types of breakfast, and the front desk service is warm. I will choose it again next time.