"On May 17, 2025, I witnessed an unrealistically demanding "guest" berating the receptionist, Lyndsey, as we waited to check-in. Prior to this "guests" arrival, several guests had to be reassigned due to an unforeseen circumstance. That was NOT ACCEPTABLE to this "lady". This lady loudly let everyone within earshot know how important she was and reported that she stayed in town twice a week, so therefore, in her opinion, Hampton had better make up for her "major inconvenience", OR ELSE. Her demands were far more important than those who also wanted to check-in. Lyndsey stayed calm, cool and collected throughout this ordeal and made several calls to superiors to try to settle the situation. She handled the situation well and in a very professional manner. A nephew of mine used to do customer relations at GEICO. When angry customers called them, their typical answer was "I am so sorry. Apparently we are not a good fit for you. I guess you'll need to look elsewhere." I wish Hampton could handle these unreasonable customers the same way. Then those of us waiting in the lobby wouldn't have to put up with these "really important" (in their own mind) people. Thanks to Hampton Inn for great lodging experiences."

"Was accused of smoking in room. And forced to wake up and check out before my check out time."