Ibis Styles Cognac

Avoid at all costs. We arrived on Friday for a three night stay and got to our room and instantly decided the room was not up to standard. We were in the room less than five minutes before we came downstairs and explained to the manager we would not be staying here as it was not up to the standards we would expect for the price. He told us he would initiate the refund after we explained and we trusted in good faith that this was sent to us. However, after we left the property we found out he has charged us for the first night which he didn’t tell us when we were there and told us it was their policy despite the fact the room was dirty and we were only there 20 minutes. I’ve tried to get in contact multiple times and have been ignored over and over again. Outrageous behaviour.

We loved our stay at this hotel, the room was nothing special but clean and comfortable, however the service from staff and the breakfast made up for it. Easy flat walk into town about 40 minutes but we like walking. Amazingly helpful staff, the lady at reception took us to the lift and called it for us. Next morning we had a lovely welcome from staff and the breakfast was just amazing. Bacon, sausage, scrambled eggs (not overcooked as on some buffets) boiled eggs, hams and meat selection, cheeses, cereals, yoghurts, dried fruit, fresh fruit, tinned fruit, compote, jams, pancakes and maple syrup, croissants and pain au chocolat, different types of bread, selection of proper teas(see picture) and coffees, fruit juices.......I'm sure I've forgotten some things because it was just endless. This is how a breakfast should be done, we would definitely stay here again, just for the breakfast and the staff!

We stayed for one night on our way up from Spain, not expecting too much, as it is a standard Ibis. Were we surprised, unlike a lot of hotels in France, we received a very warm welcome, particularity the manager David. Our room was warm, clean and well kept. We ate in the hotel in the evening, which is something we do not normally do, and had an excellent meal given my wife's garlic allergy, again with the help of David. After a good nights sleep, an early breakfast, again welcomed by the manager David [does this guy not sleep ?]. Will definitely visit again and hopefully see David again.

Sets the standard for hospitality Extremely pleasant people at the hotel, always welcoming and positive - giving everyone a nice feeling. Only drawback was that the aircondition was not able to keep the room at a decent temperature. Only a short drive to city centre with lots of free parking places.

A little bit old but very nice crews