Residence Inn Charlottesville Downtown

The hotel is clean and has luxurious furnishings. Parking is available for a fee. At night, there is some car noise due to the hotel's downtown locatoon. The organizing of the desk, tables, and tv is out of place. THE WIFI IS VERY SLOW!!!

Large room. Comfortable bed. Heated for winter. Blackout curtains. Adequate breakfast. Room comes with kitchen facilities. Liked the generous closet area for luggage. Laundry services possible on level 4. Located near nice restaurants. Local supermarket within 10 min walk.

I have stayed at dozens of Residence Inns across the U.S. and Canada. This hotel is certainly the best and highly recommended. From the location, to the rooms, the breakfast, abundant parking, courteous service, and cleanliness, this location is unmatched. The suites are modern, spacious and the bathrooms are a decent size. I spent two nights here and had great sleep on both nights. The staff at breakfast work incredibly hard to make sure everyone is served and the service is great. What's even better, they have a number of gluten-free options which are listed and displayed in the buffet area. These items are available upon request and are greatly appreciated. Thank you!

I reached out to Marriott first. The response I received was ridiculous. They made me feel like my issues weren’t as big of a deal as they were. I wish my pictures came out better. Our accommodations were absolutely unacceptable. I paid $1,800 for 2 nights. I would have expected that I would be in a well-maintained room. There were stains all over the carpeting. The carpet had areas where it wasn't laying properly. The furniture needs to be replaced. The chairs coverings were torn and shedding. The cabinets were beaten up. There were stains on the sofas. The TV in one of the bedrooms wasn't working. I called the front desk (spoke with the most unfriendly woman) and someone came to fix but then the remote doesn't work properly. Speaking of unfriendly, it may have been the same woman, but the woman with the very short hair that checked me in was not very welcoming when I arrived. Her "greeting" was, "what do you need." And for goodness sakes, can someone open up one of the makeup removal wipes and rub it all over their face and let me know how you feel about having what smells like vomit being wiped all over your face. I certainly did not appreciate it! I had to pay to park, breakfast ends at 9:30, the bathroom door doesn't close without being forced, the overflow in the sink was filthy, maybe 2 tissues and the smell when we first entered was horrendous.