Courtyard Charlottesville - University Medical Center

I have stayed at this hotel many times but the last 2 visits (both in summer 2025) have been terrible. This hotel is not only overdue for a remodel, the management clearly is not keeping it up to what I consider Marriott standards. Here is my quick list of what I was disappointed with: Sinks/tub do not drain, Sink drips continuously, Mold on bathroom ceiling, Peeling wallpaper in hall, In room AC not good - cuts off at random times, does not keep temp, No internet to the tv although there is a Netflix option offered, and tv channel guide was 2.5 days out of sync, Bath products almost empty and cut with water - shampoo and conditioner were not usable, Bath towels low quality and mismatched. My last visit there were fresh blood stains on the carpet. Front desk understaffed and does not answer phones. This place is in a great location (only reason it is getting 2 stars) but has the vibe of a crappy roadside motel. Not an expensively priced Marriott property.

Location is great, but the experience is not. One elevator not running and the other one stopped on incorrect floors, leading to confusion and even more elevator delays. (of note, no elevator certificate is present in the elevator). HVAC in our room did not work property. Apparently, thermostat on wall did not work as no response to temp change or fan change. Fan ran continuously with cold area Ultimately, in the middle of the night, we turned the power off rather than having cold air. No extra blankets in room, in spite of it being a room with a sofa bed. (Most hotel rooms with that have extra linens, not at Mariott Courtyard, I guess). Coffee left in room only decaf and not discovered until next morning. Checkout the next morning: When I told the clerk our challenges and suggested clerk notify management-nothing was said. Not, yes I will do that; and no apology. Ultimately, also although unknown at the beginning of check out; clerk could not complete my in person checkout because their computer systems were down. I can't recommend this hotel.